Daily rebooting error screen?

mccoady · 27 May 2017

I hope this is where I need to be posting. My son's two year old Dell XPS 8700 running 64 bit Windows 7 Pro SP1 has recently started a daily rebooting with an error screen. I believe this started maybe a week or so ago with no hardware changers on his computer... he leaves his PC on 24/7. Being blind he can't visually see anything but of course his screen reading software JAWS alerts him to the rebooting error screen.

I've been trying to monitor his computer the last couple of days and besides it rebooting it seems to be running fine. No sluggishness or anything seems like a very fast running computer. I guess you can say I have moderate computer skills but I have no idea how to trouble-shoot this issue I'm hoping for some help.

**axe0** · 28 May 2017

Please remove Avast while troubleshooting, Avast looks to be causing problems.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so

NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

Code:

3: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0f426000 fffff880`1023b000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 23 08:41:16 2017 (58AE921C)
    CheckSum:         00DC870B
    ImageSize:        00E15000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Diagnostics Test

HDD TEST

Note

Please run HDTune first, in the order posted!

Run HDTune to

check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

the health,
the error scan,
the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.

Note

Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log

Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

mccoady · 28 May 2017

Thanks axe0 I uninstalled Avast but I don't think I'm smart enough to follow to deal with the Nvidia drivers. It looks like it's easy enough to uninstall them using the Display Driver Uninstaller but confusing to me trying to follow the tutorial to reinstall what needs installed. It doesn't look exactly like how my folders are on my computer.

I really know nothing about Nvidia drivers or video drivers in general so I'm not sure which drivers to even download. I believe the drivers that are installed came from Dell's website but not sure. If I open the Nvidia Control Panel it does say GEForce GT 720 but that means little to me.

Is there just an easier way to install the drivers the tutorial is just too complicated for me?

Are the Nvidia drivers definitely causing the issues?

Would it even be worthwhile running Diagnostic tests without dealing with the Nvidia drivers?

EDIT: Just realized their was a Windows Update for Nvidia so I just updated it. Maybe worth reinstalling Avast so the computer is protected and see if he still gets the reboot error.

**axe0** · 01 Jun 2017

Could you explain what you find difficult about the tutorial?

Nvidia drivers are causing issues, not the issues. In our case there are multiple possible causes (Avast, Nvidia drivers, Hard drive)

The hard drive was the most common thing in the logs, I included the Nvidia drivers and Avast suggestions to be safe.

Windows Update, AFAIK, install the complete package of Nvidia which includes the onces that are not recommended for installation when troubleshooting. I recommend to follow the tutorial.

mccoady · 01 Jun 2017

Well axe0 there is no Nvidia folder when I go to his C drive. If I go to Program Files there is a Nvidia Corporation but I don't see a Display folder. Also I'm not sure if he has a Nvidia chipset and I don't want to really mess up his computer sine I'm having to remotely control it.

What I've done besides running the log I've posted here is:
1. Uninstalled & reinstalled Avast
2. Uninstalled Malwarebytes since on one of my reboots Avast squawked about it not being compatible with it's software. Now I've ran Malwarebytes alongside Avast for years without any issues but temporarily decided to uninstall it. Also you didn't mention Malwarebytes as a problem in the logs.
3. Ran Windows Nvidia update.

Since doing the above on Sunday his computer has not rebooted once with the error screen. Before this his computer was rebooting either once a day or once every two days.

If you would be interested in me running the log scan again I will unless you think my issue has been resolved.

**axe0** · 01 Jun 2017

Another set of logs would be useful if another crash occurs, else there is no need.