BSOD Seems to be When Opening Microsoft Office 2013 Products.


  1. Posts : 1
    Windows 7 Professional 64 bit
       #1

    BSOD Seems to be When Opening Microsoft Office 2013 Products.


    Attached is my dm log zip
    Please help.
    Seems to happen frequently after I installed MS Office 2013
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome hthomos mate first up please follow this

    SYSTEMSPECS

    Nowbefore we can help we do need to know what is in your machine soplease do this System Info - See Your System Specs

    oreither enter the specs of your system in your forum profile the specswill appear when we click on that little box bottom left of the postscreen it is for me the preferable option as it is easy. As you mayappreciate it is very hard when you don’t know what one is workingwith for example a diesel or petrol engine.

    (pretypedto save time)
    Code:
    BugCheck D1, {fffff8800828e638, 2, 8, fffff8800828e638}
    *** WARNING: Unable to verify timestamp for MijXfilt.sys
    *** ERROR: Module load completed but symbols could not be loaded for MijXfilt.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    Now this is the second tiem I have seen this problem in as many days so are you using a an X box controller that is motion joy one?? and the Bugcheck D1 is to do with the RAM so all I can suggest for the moment is update the driver for that X box or uninstall the contrloller altogether and please do this

    MEMTEST

    Nowto make absolutely we are on the same page the memtest linked here istheonly onewe recommend andit MUST be run for at least 8 passes oryou may as well not bother. It is rather lengthy and best left for adowntime for that machine - overnight is good. Having said that youcan stop the test if errors show up while you are around and then itis a matter of tracking down the bad stick of RAM. RAM - Test with Memtest86+
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    The first problem I see is it appears to be a counterfeit installation of Windows 7

    From you log.

    00426-OEM-8992662-00400
    Original Install Date: 4/11/2012, 1:12:26 PM
    System Boot Time: 6/29/2017, 2:49:54 PM
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: To be filled by O.E.M.
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3401 Mhz
    You are using a Dell OEM/SLP COA key on a Gigabyte retail motherboard.

    Win 7,Ultimate,Dell,XXXXX-OEM-8992662-00400


    Jack
      My Computer


 

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