BSOD Random browsing - 0x0000009f

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  1. axe0
    Posts : 7,050
    Windows 10 Pro
       New #11

    See if you can run this command in an admin command prompt.
    Code:
    type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table
    It should produce the following files
    - hosts.txt,
    - dxdiag.txt,
    - *.dmp,
    - drivers.txt,
    - msinfo32.nfo,
    - eventlog.txt,
    - systeminfo.txt,
    - uninstall.txt,
    - installed.txt,
    - hotfix.txt

    Zip these files and upload the zip please.
      My Computer
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  3. EmKal
    Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       New #12

    Finally was able to zip the files generated by DM LOG Collector tool. Can someone please take a look?
      My Computer
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  4. axe0
    Posts : 7,050
    Windows 10 Pro
       New #13

    Please post the report of Windows Genuine and Activation Issue Posting Instruction
      My Computer
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  6. EmKal
    Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       New #14

    axe0 said:
    See if you can run this command in an admin command prompt.
    Code:
    type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table
    It should produce the following files
    - hosts.txt,
    - dxdiag.txt,
    - *.dmp,
    - drivers.txt,
    - msinfo32.nfo,
    - eventlog.txt,
    - systeminfo.txt,
    - uninstall.txt,
    - installed.txt,
    - hotfix.txt

    Zip these files and upload the zip please.
    Thanks so much for this instruction, I somehow was able to find the folder and just zip up the files before I saw your reply. I bought this system already custom-built, and try my best to fiddle with the settings, but the above instructions are a bit above my technical skill level. Hopefully the .zip file I uploaded has the right info.
      My Computer
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  7. axe0
    Posts : 7,050
    Windows 10 Pro
       New #15

    Read my previous post please.
      My Computer
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  8. EmKal
    Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       New #16

    axe0 said:
    Please post the report of Windows Genuine and Activation Issue Posting Instruction
    Here is the info. When I bought this PC, it came with a hard copy Win 7 Home disk with a key sticker attached which I still have if I need to downgrade back. But to upgrade to the Win 7 Ultimate edition I bought a license from seemingly reputable online seller with good feedback and had no trouble doing the official install through Microsoft website aside from a driver error. Again, I bought this system already setup with original Windows 7 Home and many other programs, so I did not want to do a clean install of Windows and lose the existing setup...

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FR934-3TPVT-B23RF
Windows Product Key Hash: lh3qnptfmUbEw8ZMxzWEDNsCVEo=
Windows Product ID: 00426-070-0755103-86760
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B23RF</PKey><PID>00426-070-0755103-86760</PID><PIDType>5</PIDType><SID>S-1-5-21-2412816375-582654437-4108441773</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404</Version><SMBIOSVersion major="2" minor="7"/><Date>20120523000000.000000+000</Date></BIOS><HWID>14423507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65017</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-070-075510-00-1033-7601.0000-1922017
Installation ID: 008402486790654470168033954590090843146905186083704223
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B23RF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/3/2017 4:25:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEAAAAEAAAABAABAAEA1gReyIhAdLhgGggUeOxat6gmDlo+kzqGOXE+9lROcoq+QS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  BGRT			ALASKA		A M I

  SLIC			ACRSYS		ACRPRDCT
      My Computer
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  10. axe0
    Posts : 7,050
    Windows 10 Pro
       New #17

    It appears that Office is illegally activated, no support is given until all piracy is removed from the system. Please see the forum rules
    Windows 7 Help Forums - Forum Rules


    Not wiping the drive quite often results in huge problems such as authentity theft or fraud in situations where the OS and some programs are already installed.
      My Computer
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  11. EmKal
    Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       New #18

    How do I do this without losing my files? Do I simply buy office license, uninstall existing copy and install a fresh one?
      My Computer
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  12. EmKal
    Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       New #19

    axe0 said:
    Please post the report of Windows Genuine and Activation Issue Posting Instruction
    Updated with Office 2016:

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FR934-3TPVT-B23RF
Windows Product Key Hash: lh3qnptfmUbEw8ZMxzWEDNsCVEo=
Windows Product ID: 00426-070-0755103-86760
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B23RF</PKey><PID>00426-070-0755103-86760</PID><PIDType>5</PIDType><SID>S-1-5-21-2412816375-582654437-4108441773</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404</Version><SMBIOSVersion major="2" minor="7"/><Date>20120523000000.000000+000</Date></BIOS><HWID>14423507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-070-075510-00-1033-7601.0000-1922017
Installation ID: 008402486790654470168033954590090843146905186083704223
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B23RF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/4/2017 1:53:04 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAEABAABAAEAAAAEAAAABQABAAEA1gReyIhAdLhgGggUeOxat6gmDlo+kzqGOXE+9lROcoq+QcffLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  BGRT			ALASKA		A M I
  SLIC			ACRSYS		ACRPRDCT
      My Computer
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  13. EmKal
    Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       New #20

    As requested, got rid of all remnants of the previous office installations (for some reason this pc had both 2007 and 2013) and I purchased and installed office 2016 following instructions in this link: How to activate Office 2016 Pro

    Will this solve the BSOD issue?

    It is not an option for me to format my computer, it would be like losing a limb at this point, trying to backup every little file, re-setup preferences and add-ons and plugins, restore the folder structures and chase and reinstall gazillion little programs like calibre and irfanview and 7zip. So this is the best I can do right now.

    Any help is much appreciated.
    Last edited by EmKal; 04 Aug 2017 at 14:49.
      My Computer
    Quote Quote

 
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