BSOD Check Code 59, repeated crashes over several months

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  1. Posts : 11
    Windows 7
       #1

    BSOD Check Code 59, repeated crashes over several months


    Hi there,

    I have experienced numerous BSOD crashes (48) since May. The cause is described as a Kernel-Power Event 59. I've installed all of the Windows Updates, including the optional ones. After the BSOD, my laptop will shutdown and then start up again and run okay. I'm pasting below the latest event viewer details. I'm also attaching the minidump file.

    Thank you in advance for any assistance.

    Ed

    Code:
    - EventData 
      BugcheckCode 59 
      BugcheckParameter1 0xc0000005 
      BugcheckParameter2 0xfffff88001c6bdb6 
      BugcheckParameter3 0xfffff880218329d0 
      BugcheckParameter4 0x0 
      SleepInProgress false 
      PowerButtonTimestamp 0 
     
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
      <EventID>41</EventID> 
      <Version>2</Version> 
      <Level>1</Level> 
      <Task>63</Task> 
      <Opcode>0</Opcode> 
      <Keywords>0x8000000000000002</Keywords> 
      <TimeCreated SystemTime="2017-07-30T22:46:37.412000100Z" /> 
      <EventRecordID>450795</EventRecordID> 
      <Correlation /> 
      <Execution ProcessID="4" ThreadID="8" /> 
      <Channel>System</Channel> 
      <Computer>EdsComputer-PC</Computer> 
      <Security UserID="S-1-5-18" /> 
      </System>
    - <EventData>
      <Data Name="BugcheckCode">59</Data> 
      <Data Name="BugcheckParameter1">0xc0000005</Data> 
      <Data Name="BugcheckParameter2">0xfffff88001c6bdb6</Data> 
      <Data Name="BugcheckParameter3">0xfffff880218329d0</Data> 
      <Data Name="BugcheckParameter4">0x0</Data> 
      <Data Name="SleepInProgress">false</Data> 
      <Data Name="PowerButtonTimestamp">0</Data> 
      </EventData>
      </Event>
    Last edited by Brink; 31 Jul 2017 at 18:11. Reason: code box
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,

    files present, if this is the case then all logs are present :)
    If there are a few missing, no problem as we can get them manually if required :)
      My Computer


  3. Posts : 11
    Windows 7
    Thread Starter
       #3

    run the DM Log Collector again and upload a new zip


    Thanks for your message. I ran the DM Log Collector again and uploaded the new zip file.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    Files that are created:
    • *.dmp,
    • dxdiag.txt,
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • services.txt,
    • startup.txt
      My Computer


  5. Posts : 11
    Windows 7
    Thread Starter
       #5

    Hi axe0,

    Thank you for your return message. I checked the zipped file which contains the files
    you listed. Please let me know if you need anything else. Thanks!
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Remove McAfee as a test and use Microsoft Security Essentials as alternative.
      My Computer


  7. Posts : 11
    Windows 7
    Thread Starter
       #7

    Can I disable McAfee to run the test?

    Thank you.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    No, it needs to be uninstalled.

    Disabling won't prevent the drivers from being loaded and it's about the drivers.
      My Computer


  9. Posts : 11
    Windows 7
    Thread Starter
       #9

    Okay, I will do. I'll report back my results. Thank you for your assistance!
      My Computer


  10. Posts : 11
    Windows 7
    Thread Starter
       #10

    MMC has detected an error in a snap-in


    I uninstalled McAfee and ran fine with no BSOD crashes.

    Then this afternoon I experienced another BSOD. I captured
    the screen shot.

    Is this a different problem than the McAfee-caused crashes?

    Thank you!
      My Computer


 
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