BSOD whenever I try to Uninstall HitManPro Alert

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  1. Posts : 27
    Windows 7 (SP 1)
       #1

    BSOD whenever I try to Uninstall HitManPro Alert


    Hi Ladies and Gents, A little assistance here please... I have been trying to uninstall Hitmanpro Alert (HMPA)

    I have tried going the normal route- Control Panel - Programs and Features- Picked out HMPA from list, hight light- right click- Uninstall.....the split second I click on Uninstall- Bang... BSOD

    I have done this twice just to make sure..

    I have also tried going through the CCleaner uninstall utility. Exactly the same BSOD when I click on Uninstall.

    The fourth time I tried to unistall HMPA, I used a 3rd party Unistaller.. Total-Uninstaller, I D/L the program, ran the EXE file, it installed perfectly. I even rebooted my PC so the Total-Uninstaller could have a fresh start. When I opened the T-U program it asked me to highlight from a list the program to be unistalled. I highlighted HMPA and clicked the "Scan" button the T-U program froze.. I then had a flash from Windows come up the U-T had stopped working and has to close....

    I have attached a zip file as per posting instructions. I will look back in an hour or so.

    Powerful Program this HitmanPro Alert.. Any advice gratefully appreciated..Deane

    Can I just add that I have had this laptop 10 years and it has NEVER had a BSOD before..
    Last edited by xldeane; 09 Oct 2017 at 19:56. Reason: more Info
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello again Deane mate the dumps are showing something to do with the Hitman drivers I don't know quite what though because the listing we have for dumps has not got that exact one in it
    Code:
    BugCheck 10000050, {ffffffe8, 1, 82cb042e, 0}
    
    *** WARNING: Unable to verify timestamp for hmpalert.sys
    *** ERROR: Module load completed but symbols could not be loaded for hmpalert.sys
    
    Could not read faulting driver name
    Probably caused by : hmpalert.sys ( hmpalert+2278
    Now try Revo mate much better than the Control Panel method as it is more through in the registry
    Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
    < the free one is ok

    If that doesn't work then we might have to try something else.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Update Windows first, only a few hotfixes have been installed while there should be several.
      My Computer


  4. Posts : 27
    Windows 7 (SP 1)
    Thread Starter
       #4

    Hi, Eeerrmmmm... this is kind of embarrasing. This may take a little time as I have 97 important updates to install. I will be back asap.


    xl....out
      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Take your time mate we are not going anywhere soon
      My Computer


  6. Posts : 27
    Windows 7 (SP 1)
    Thread Starter
       #6

    Roll on next week, should have Gaming PC up and running... now if I manage to bugger that one up I will be extremely upset :)
      My Computer


  7. Posts : 27
    Windows 7 (SP 1)
    Thread Starter
       #7

    Hi Guys
    Bad news, I let the Widows Updater do its thing restarted several times. Windows is up to date.. Next I D/L Revo Uninstaller saved it to my Downloads File, Clicked and installed perfectly. I even read the User guide so I knew what I was doing.. Went into Uninstaller Mode, Highlighted HMPA, It ran for a few seconds. Then a box appeared "Did I want to Uninstall HMPA ?" The instant I clicked on Yes- BANG - BSOD straight away... Any thing else I can try Guys let me know. Do you want me to do another Zip of BSOD ? Ill be happy to


    xl....out
      My Computer


  8. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi Xldeane,

    AV's are a pain.
    They usually have a self protection mode, this may be stalling the uninstall.
    Sounds odd but i think your best bet is to try and re-install it, then check its settings options.

    I've not seen its settings GUI, but if theres a "pause/turn off" use it, then uninstall
    I would also do it in Safe mode

    Roy
      My Computer


  9. Posts : 27
    Windows 7 (SP 1)
    Thread Starter
       #9

    Thank you, I will do it now and report back.

    Please find attched zip file as requested

    Deane
      My Computer


  10. Posts : 27
    Windows 7 (SP 1)
    Thread Starter
       #10

    The Hitman is no longer with us :)..

    I purchased Revo Uninstaller Pro.. Turned on HitmanPro Alert. When he was half way throuh a scan. I set the Unistaller on him. No BSOD and No HMPA..

    It seems to me that I only visist this forum when im in the ..... I will make an effort to visit more and try to take part...

    Once again I thank you Gentlemen


    xl....out
      My Computer


 
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