Clicking on specific folders causes explorer to crash

XNemesis · Jan 23, 2010

Running Win7 RC 64

Whenever I click on folders that contain mkv/h264 files, explorer crashes. But if I view the folders through the open feature of say notepad, then I can click and delete the folders no problem.

What can I do?

Capt.Jack Sparrow · Jan 23, 2010

XNemesis said:
Running Win7 RC 64

Whenever I click on folders that contain mkv/h264 files, explorer crashes. But if I view the folders through the open feature of say notepad, then I can click and delete the folders no problem.

What can I do?

Hi XNemesis, Welcome to SF,

Most of the cases it used to be the Context Menu. You could try this

Download ShellExView

The rule is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

Hope this helps,
Captain

XNemesis · Jan 24, 2010

Do you have to reboot after each change? If not, I went through that process with shellexview but explorer keeps on crashing.

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Capt.Jack Sparrow · Jan 24, 2010

Most cases you might not need to reboot. Also you could try this try to Disable the Thumbnail View and also install the lastest codec for MKV / h26. Maybe K-lite Codec. Also try to change the default Program that opens with MKV.

Hope this helps,
Captain

Philomorph · Jun 21, 2010

Same problem - fixed

I was having the same problem as the OP... I just downloaded the first MKV file I've had since installing W7 and opening the folder it's in crashes Explorer. It recovers nicely, but the only I could fix it was to disable the thumbnail view or to rename the file to a different extension from a DOS window first.

I ran the shellexview and disabled all the non MS extensions but that didn't help. I even tried disabling some of the MS ones that deal with videos... but no luck.

I had the K-Lite codec pack v5.4.4, so I uninstalled it and upgraded to v6.04. This broke the association with the MKV file and its icon reverted to the generic unknown (it had been an icon I didn't recognize, even after I forced the default to be Media Player Classic). But the crashing stopped!

I re-set the association to MPC and it works fine.

So, the rambling lesson I guess is that the problem was either caused by something in the old codec pack, or by whatever program was previously associated with MKV files.

blainekyle · Jan 20, 2011

I know this thread is a little bit old, but in case anyone else ends up here like I did, trying to solve this problem, I think I can offer a little more guidance. Using the ShellExView program linked above, in my case anyway, the apparent culprit turned out to be "DivX Property Handler". I tried disabling the DivX Thumbnail generator first, but it didn't help. Disabling "DivX Property Handler" definitely solved the problem, though. Your case may be different, I don't know.

tripperdan99 · Sep 1, 2011

I just wanted to Confirm the cause (and second Blaineklyle's post) that DivX Propertly Handler was causing Explorer to crash in Windows 7 when you click on a file. Also seemed to cause my system performance to degrade too.

Thanks for the this thread and also thanks for ShellExView to help address the issue.

Ref: Windows Explorer crashes when you click on an MKV file or folder with MKV files in it.

akwardlkw · Oct 22, 2011

Seriously, I really like this forum so much. By disable the "DivX Property Handler" definitely solved the problem. Thank Man.

NitelifeCharlie · Oct 31, 2011

DivX Thumbnail Provider

Thanks very much for the much needed help. In my particular case, the culprit turned out to be DivX Thumbnail Provider.

7newbee · Dec 4, 2011

First of all,i want to thank Blaineklyle for his informative post.i registered to thank him.I too had the same problem,but now its solved.thanks..

hanni1298 · Mar 13, 2012

Hi guys, thank you for the solution, i have had this problem for about a month and i thought that my files were getting corrupt but thanks to ShellExView and Blaineklyle's informative post.

The culprit turned out to be DivX Thumbnail Provider.

Just registered to to say Thank You and support this site

winterseven · May 20, 2012

divx codec was causing my explorer to crash. resolved after i uninstalled it.

winterseven · May 20, 2012

winterseven said:
divx codec was causing my explorer to crash. resolved after i uninstalled it.

no need to uninstall. jst disable divx thumbnail provider using shellex.

lemarquis · Jun 2, 2012

it works!

Thanks guys for the answer to a problem that's been bugging me for months. I installed the shell software, disabled the 2 Divx items and voila! Problem solved. Took me all of 2 minutes..

Many thanks

FinnBo · Nov 5, 2012

well a lot of years later this Item/topic is still alive.

For several weeks now I encountered the same problem (I think). When I click on a file (and some times when I click the movie in it) Explorer.exe stops working.

I did thet sfc /scannow but no solution, I disabled every non MS extension name (I didn't find any reference to DivX) but STILL my explorer.exe crashes.

The things I disabled were
AZContextMenu Class --> Context Menu
AZContextMenu Class --> Drag & Drop Handler
AZContextMenu Class --> Drop Handler
DisplayCplExt Class --> System
SimpleShlExt --> Context Menu
MTShellClass --> Context Menu

The AZ ones ar from Alzip
Display and Simple are From AMD Display
And MTShell is from tageditor.

The Tag aditor and ALzip are on my PC and not updated for more then a year and I never had any problems with them.

Any ideas for solutions?

BTW I recently started to have BSOD's as well about once a month, but I can't relate them to anything similar to this problem (or another)

Hopefully anybody can help

Golden · Nov 5, 2012

Hi,

The explorer crash and BSOD could very well be related. I recommend making a new thread using this:

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Regards,
Golden

FinnBo · Nov 5, 2012

Thats Fine,

But the BSOD aren't that often and the explore fail about every time I want to do something. So I rather not wait around to have a BSOD before finding a solution to my problem.

Golden · Nov 5, 2012

The solution may already be hiding in the existing BSOD .dmp files - upload them as specified in the prevois link I posted, and we'll have a look.

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