BSOD Problems

Hi Everybody,

I'm hoping somebody can help me with a BSOD problem I've had a couple times now. I have a Sony Vaio Laptop Model: VPCCW17FX. I got it from Best Buy preloaded with Windows 7 Home Premium. I only use it for simple web browsing, instant messaging, email, etc. Twice this month it has unexpectedly shut down while I was using it. At the time of each crash, I was only using Firefox, AIM and Word 2003.

I attached the dmp files from both occurrences. Below is the message I received from the most recent:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004D314E0
BCP2: FFFFF88004E11B90
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041710-24772-01.dmp
C:\Users\Kaye\AppData\Local\Temp\WER-48188-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thank you in advance!

Also, I forgot to mention that I have already updated the graphics card drivers after the first crash. But I am still having the problem.

Thanks!

tynnek said:

Also, I forgot to mention that I have already updated the graphics card drivers after the first crash. But I am still having the problem.

Thanks!

tynnek,
Re updating drivers - it is recommended that you visit the web site of the manufacturer of the hardware/program to get the latest drivers.
DON'T use Windows Update or the Update driver function of Device Manager.