New
#31
Thank you! I changed the first item "time to display list of operating systems" from 30 seconds to your recommended 10 seconds.
The size of my small memory dump is listed as 256kb, not 128kb as in your example.
And thank you for being so patient and helping me locate the cause of these crashes!
You are welcome.
I think the 256kb vs. 128kb is because you have Win 7 64 bit and I have Win 7 32 bit.
Please fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.
You can make this easier by downloading Speccy.
I think we are definitely going need dump files.
I have followed all instructions given and for some reason, my computer is not producing dump files after it crashes. I've had three crashes today. These crashes usually take place when the machine is idle and lately, it seems 10 minutes after I've completed some tasks. There is no blue screen and no error codes given.
Is there anything more that I can do to find the cause of the problem?
The Advanced System Settings are set as described above but there are still no files in the minidump folder after a system shutdown. Event log shows Kernel-Power, Event ID 41, Task Category 63. Event logs have lots of entries so I’m including a few in hopes that it may help pinpoint the problem.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:13.680424900Z" />
<EventRecordID>86481</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:13.462024600Z" />
<EventRecordID>86480</EventRecordID>
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>\??\C:\Windows\system32\drivers\SBREdrv.sys</Data>
<Binary>000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:23.000000000Z" />
<EventRecordID>86475</EventRecordID>
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data>6:59:18 AM</Data>
<Data>6/9/2010</Data>
<Data />
<Data />
<Data>55360</Data>
<Data />
<Data />
<Binary>DA0706000300090006003B001200CA01DA070600030009000A003B001200CA01600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:15.646028400Z" />
<EventRecordID>415</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="168" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>epawelko-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="SessionName">Microsoft Security Essentials OOBE</Data>
<Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Essentials\Support\MSSEOOBE.etl</Data>
<Data Name="ErrorCode">3221225485</Data>
<Data Name="LoggingMode">5</Data>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:23.633242400Z" />
<EventRecordID>86499</EventRecordID>
<Correlation />
<Execution ProcessID="456" ThreadID="460" />
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">SMB MiniRedirector Wrapper and Engine</Data>
<Data Name="param2">Redirected Buffering Sub Sysytem</Data>
<Data Name="param3">%%31</Data>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-06-09T12:31:23.633242400Z" />
<EventRecordID>86498</EventRecordID>
<Correlation />
<Execution ProcessID="456" ThreadID="460" />
<Channel>System</Channel>
<Computer>epawelko-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">IP Helper</Data>
<Data Name="param2">Network Store Interface Service</Data>
<Data Name="param3">%%1068</Data>
</EventData>
</Event>