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Windows 7: Another Problem Event Name: Blue Screen

29 Jun 2010   #11
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by modelerr View Post
Jan, Ken, Jonathan & Carl,

Thanks for your collective thoughts. I have uninstalled both Norton & ZA and
am monitoring results. I will post tomorrow whether BSOD reemerges (it has greeted
me every AM for past few days.)

I trust that you used the appropriate uninstall tool for Norton & ZA.

Looking forward to hearing how things go......

Jan.



My System SpecsSystem Spec
.
29 Jun 2010   #12
CarlTR6

Windows 7 Ultimate 32 bit
 
 

modelerr, very good. Thank you for following the advice. Remember, this is for troubleshooting. We have to eliminate known possible problems to either confirm or eliminate them as problems.

When you get your system running smoothly, you may well be able to run AVG. I seriously doubt that you will be able to run ZA without BSOD's. Remind me when you get your system stable and i will tell you the third party firewall I use and have had no problems.

Please post ASAP if you have another BSOD. And let us know if your system is running smoothly.
My System SpecsSystem Spec
30 Jun 2010   #13
modelerr

Windows 7
 
 
Re: Another Event Name: Blue Screen problem-BSOD

Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich
My System SpecsSystem Spec
.

30 Jun 2010   #14
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

NIS 2010 & 360 v4 work very well with Windows7.

How to sortout BSOD with Norton software.
Blue screen with "STOP 0x0000007f" error on Windows 2003/XP/2000/NT
My System SpecsSystem Spec
30 Jun 2010   #15
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by modelerr View Post
Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich
Rich, I pleased to hear your system is running smoothly. Thank you for reporting back.

Theog is correct; NIS 2010 does appear to work with Win 7. ZA does not. I am sure ZA will get it right down the road.

Happy Computing!
My System SpecsSystem Spec
30 Jun 2010   #16
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by modelerr View Post
Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich

Rich,

Thanks for reporting back.

Glad to hear that things are back to normal & that AVG is not interfering.

Let us know if you require more help.

Jan.
My System SpecsSystem Spec
01 Jul 2010   #17
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by modelerr View Post
Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich
Glad to hear it appears to be solved.

Read this post by the famed jcgriff2:
Quote:
My theory revolves around the enhanced security that came about in Vista when the user tokens were split. A "user-admin" account in Vista & Windows 7 runs with a single user token. When full admin rights are needed, elevation occurs via consent.exe (UAC) and the 2nd token is obtained for the particular function requiring full admin permission. Only the single Hidden Admin user account (SID = x-500) runs with both user tokens in Vista & Windows 7.

Certain system services run under the "Local Account". The firewall drivers run in kernel mode under NT AUTHORITY\SYSTEM and can block local NETBIOS ports used by system services, resulting in APPHANGs, which after 30000ms, becomes an APPCRASH.

- Windows Explorer or IE8 screen background fading white
- small blue circle spinning endlessly
- The phrase "..Not Responding..." appears
- WERCON screen appears and asks about reporting, close program, check online for solution, restart the crashing app, etc...

In XP, all admin accounts run with 2 user tokens = full admin rights; hence the reason Zone Alarm, NIS, KIS, MIS, N360, et al., do not have problems. Only 1 level of security to deal with.

I have always held that the differing levels of security in Vista/ Windows 7 make it extremely difficult for Internet Security Suites to function normally (as in XP).
My System SpecsSystem Spec
15 Aug 2010   #18
masu0021

Windows 7
 
 

Hi all,

I have the same blue screen problem but not sure if the cause and solution of the problem are the same as above. Can you guys please take a look at my case. I was running a Matlab file when the problem appeared. Here is the error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 5129
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80049DE060
BCP3: FFFFF80003F07748
BCP4: FFFFFA8005379880
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081610-17550-01.dmp
C:\Users\Siti\AppData\Local\Temp\WER-45271-0.sysdata.xml

Thanks for your help. Really appreciate it!

Regards,
Siti
My System SpecsSystem Spec
15 Aug 2010   #19
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by masu0021 View Post
Hi all,

I have the same blue screen problem but not sure if the cause and solution of the problem are the same as above. Can you guys please take a look at my case. I was running a Matlab file when the problem appeared. Here is the error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 5129
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80049DE060
BCP3: FFFFF80003F07748
BCP4: FFFFFA8005379880
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081610-17550-01.dmp
C:\Users\Siti\AppData\Local\Temp\WER-45271-0.sysdata.xml

Thanks for your help. Really appreciate it!

Regards,
Siti
Welcome!

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