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"Boot device inaccessible" error during boot
Recently my PC stopped responding, so i waited (an hour), and my PC still didn't respond(no Ctrl ALT Del, no Ctrl Shift Esc) so I cut the power supply(probably not the best thing to do) and restarted. After starting up the login screen didn't appear, instead i got a black screen(PC still running), so I cut the power supply(again probably not the best thing to do) and restarted. Like I expected I got a BIOS error screen telling me there went something wrong and asking to start normally or to start startup repair. No matter what i chose, I always got the following error:
It advised me to use the installation DVD and select repair system. So I did what it said But the setup was unable to repair my PC. It asks me if I want to send details to MS In this dialog I choose view problem details and I get this:Code:Status: 0xc000000e Info: The boot selection failed because a required boot device is inaccessible
I send, and Choose view diagnostic and repair details, then I get thisCode:Problem signature: Problem Event Name: StartupRepairOffline Problem Signature 01: 6.1.7600.16385 Problem Signature 02: 6.1.7600.16385 Problem Signature 03: unknown Problem Signature 04: 21201008 Problem Signature 05: ExternalMedia Problem Signature 06: 3 Problem Signature 07: CorruptFile OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Read our privacy statement online: Windows 7 Privacy Statement - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: X:\windows\system32\en-US\erofflps.txt
I was unable to boot from safe mode(actually unable to boot at all from my HD)And could only use the installation DVD to boot so I was unable to run a scan of the file reported to be the problem, on my PC. I ran a scan of the file I uploaded, on another PC with MS Security essentials, it was clean. I also ran a chkdsk /f/r on my C-drive and my D(boot)-drive. I know how to run chkdsk /f/r but I have absolutely no clue of what the results mean. So I don't know what to do now.Code:Startup Repair diagnosis and repair log --------------------------- Last successful boot time: 7/11/2010 9:40:26 AM (GMT) Number of repair attempts: 6 Session details --------------------------- System Disk = \Device\Harddisk0 Windows directory = D:\Windows AutoChk Run = 0 Number of root causes = 1 Test Performed: --------------------------- Name: Check for updates Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: System disk test Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: Disk failure diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 16 ms Test Performed: --------------------------- Name: Disk metadata test Result: Completed successfully. Error code = 0x0 Time taken = 15 ms Test Performed: --------------------------- Name: Target OS test Result: Completed successfully. Error code = 0x0 Time taken = 125 ms Test Performed: --------------------------- Name: Volume content check Result: Completed successfully. Error code = 0x0 Time taken = 343 ms Test Performed: --------------------------- Name: Boot manager diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 47 ms Test Performed: --------------------------- Name: System boot log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Boot manager generic failure 0xc000000e Test Performed: --------------------------- Name: Event log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 437 ms Test Performed: --------------------------- Name: Internal state check Result: Completed successfully. Error code = 0x0 Time taken = 94 ms Test Performed: --------------------------- Name: Boot status test Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: Setup state check Result: Completed successfully. Error code = 0x0 Time taken = 592 ms Test Performed: --------------------------- Name: Registry hives test Result: Completed successfully. Error code = 0x0 Time taken = 14805 ms Test Performed: --------------------------- Name: Windows boot log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Root cause found: --------------------------- Boot critical file d:\windows\system32\drivers\wrqpfogq.sys is corrupt. Repair action: File repair Result: Failed. Error code = 0x2 Time taken = 15241 ms Repair action: System files integrity check and repair Result: Failed. Error code = 0x490 Time taken = 1015847 ms --------------------------- --------------------------- Session details --------------------------- System Disk = \Device\Harddisk0 Windows directory = D:\Windows AutoChk Run = 0 Number of root causes = 1 Test Performed: --------------------------- Name: Check for updates Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: System disk test Result: Completed successfully. Error code = 0x0 Time taken = 16 ms Test Performed: --------------------------- Name: Disk failure diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: Disk metadata test Result: Completed successfully. Error code = 0x0 Time taken = 31 ms Test Performed: --------------------------- Name: Target OS test Result: Completed successfully. Error code = 0x0 Time taken = 109 ms Test Performed: --------------------------- Name: Volume content check Result: Completed successfully. Error code = 0x0 Time taken = 16 ms Test Performed: --------------------------- Name: Boot manager diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: System boot log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 15 ms Boot manager generic failure 0xc000000e Test Performed: --------------------------- Name: Event log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 219 ms Test Performed: --------------------------- Name: Internal state check Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: Boot status test Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Root cause found: --------------------------- Boot status indicates that the OS booted successfully. --------------------------- --------------------------- Session details --------------------------- System Disk = \Device\Harddisk0 Windows directory = D:\Windows AutoChk Run = 0 Number of root causes = 1 Test Performed: --------------------------- Name: Check for updates Result: Completed successfully. Error code = 0x0 Time taken = 16 ms Test Performed: --------------------------- Name: System disk test Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: Disk failure diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 15 ms Test Performed: --------------------------- Name: Disk metadata test Result: Completed successfully. Error code = 0x0 Time taken = 31 ms Test Performed: --------------------------- Name: Target OS test Result: Completed successfully. Error code = 0x0 Time taken = 125 ms Test Performed: --------------------------- Name: Volume content check Result: Completed successfully. Error code = 0x0 Time taken = 63 ms Test Performed: --------------------------- Name: Boot manager diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 15 ms Test Performed: --------------------------- Name: System boot log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 16 ms Boot manager generic failure 0xc000000e Test Performed: --------------------------- Name: Event log diagnosis Result: Completed successfully. Error code = 0x0 Time taken = 405 ms Test Performed: --------------------------- Name: Internal state check Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Test Performed: --------------------------- Name: Boot status test Result: Completed successfully. Error code = 0x0 Time taken = 0 ms Root cause found: --------------------------- Boot status indicates that the OS booted successfully. --------------------------- ---------------------------
The results(cmd after test):
C-drive
D-driveCode:X:\Sources> chkdsk c:/f/r The type of the file system is NTFS. CHKDSK is verifying files (stage 1 of 5)... 256 file records processed. File verification completed. 0 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 330 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 256 file SDs/SIDs processed. Security descriptor verification completed. 37 data files processed. CHKDSK is verifying file data (stage 4 of 5)... 240 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 19394 free clusters processed. Free space verification is complete. Windows has checked the file system and found no problems. 102399 KB total disk space. 22076 KB in 50 files. 24 KB in 39 indexes. 0 KB in bad sectors. 2723 KB in use by the system. 2048 KB occupied by the log file. 77576 KB available on disk. 4096 bytes in each allocation unit. 25599 total allocation units on disk. 19394 allocation units available on disk. Failed to transfer logged messages to the event log with status 50.
At first I hoped The problem would be solved because the check on D:\ said:Code:Microsoft Windows [Version 6.1.7600] X:\Sources>chkdsk d:/f/r The type of the file system is NTFS. Volume label is BOOT. CHKDSK is verifying files (stage 1 of 5)... 423168 file records processed. File verification completed. 555 large file records processed. 0 bad file records processed. 0 EA records processed. 98 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 500710 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 423168 file SDs/SIDs processed. Security descriptor verification completed. 38772 data files processed. CHKDSK is verifying Usn Journal... 34015048 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 423152 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 39704398 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 445288447 KB total disk space. 285741344 KB in 375653 files. 191564 KB in 38773 indexes. 0 KB in bad sectors. 537943 KB in use by the system. 65536 KB occupied by the log file. 158817596 KB available on disk. 4096 bytes in each allocation unit. 111322111 total allocation units on disk. 39704399 allocation units available on disk. Failed to transfer logged messages to the event log with status 50.
But when I rebooted I got the same error as before.Code:Windows has made corrections to the file system.
I don't know what to do, I hope you can tell me.
Kind Regards
Bavo Luysterborg
PS: I can access my files (by choosing drivers during startup repair, locating a .sys file, choosing open with, notepad, in notepad choosing open and select all files)and move them to my external hard disk and vice versa in case i need to upload the corrupt file or download something to repair my PC
PS2: I don't know whether you can use the .sys file or not but I decided to attach it to this post