New
#1321
Sometimes it's really frustrating when people in customer service decide they are powerless in front of computers.
We went earlier today to have a fast lunch in McDonald's when shortly in town for shopping. I like milk a lot, I drink it often with certain types of food. I noticed they had milk, so no problems. Wrong!
Angie ordered a salad menu, me the Big Mac menu. "What would you like to drink?", asks the young girl serving us. "A mineral water" says Angie, while I tell the girl I would like to have a milk (which they have in 25 centiliter / 8.8 fluid ounce plastic bottles).
McD: "You cant have milk. A soda or mineral water?"
Me: "Why? You have milk?"
McD: "Yes, but you can replace soda with milk only in children's Happy Meal."
Me: "I do not want a Happy Meal. I want a Big Mac meal, milk instead of soda."
McD: "It's not possible. The cash register does not allow me to do that."
Me: "I really do not want to argue. OK, forget the Big Mac menu. Give me a Big Mac burger, normal fries and a milk."
McD: "It's not possible, sir. The cash register does not know the price for a milk alone."
Me: "That's not true. I can see the price on the price list on the wall."
McD: "That's only the price of additional milk if you order a Happy Meal."
We went to Burger King, other side of the street. I had a Double Whopper meal with milk.
Kari