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#1
Sony does not care about their customers
Before you buy a Sony product, you may want to read my story.
I bought an $1100 Vaio laptop from them. At first there were problems with it and they sent a tachnician to the house to exchange the motherboard. That was good service.
But the first time I wanted to run a live CD (which runs under Linux), there was no way to operate that program because the cursor was frozen. I tried a few other live CDs with the same result.
Hours of calling Sony and they finally agreed to look at it in their service center in Laredo, Tx. They sent me a prepaid box and I sent it in. I included 2 live CDs for testing - the Macrium recovery CD and the Partition Wizard bootable CD.
Today I get a call from one of their technicians telling me that this model (VPCF1390X) was not designed to run Linux and that the system runs as specified. He did, however, try my CDs on other Sony models where they worked. Of course nobody told me that before I dished out the $1100.
Then I called their customer care center asking to exchange the bit. They gave me a flat NO and told me that they could do nothing for me. I asked to escalate the problem but the person on the line insisted that she was the highest escalation level.
Now I am stuck with a $1100 piece of junk.