System freezes, need to force restart using power button - BlueScreen

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Venky56

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I got a series problem with my Sony Vaio laptop. Its still under warranty. I approached 2 service centers but the problem still not resolved. When I browse for half n hour or if i watch any movie for half n hour, then system hangs and screen turns black with power being ON. Need to force restart using power button. After switching ON, i get the follwing message:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393.


I have uploaded the ZIP file (SF_Diagnostic_Tool).

Please help me with this issue.
 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
Sony - VPCEH28FN
OS
Windows 7 Home Premium (64-bit)
Welcome

All your dumps are blaming nvlddmkm.sys

BSOD Analyze

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Blue]BugCheck 116[/COLOR], {fffffa8004232010, fffff8800fa7333c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : [COLOR=Blue]nvlddmkm.sys ( nvlddmkm+7b333c )[/COLOR]

Followup: MachineOwner
---------


2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR=Blue]VIDEO_TDR_FAILURE (116)[/COLOR]
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006852010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa3f33c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.


Their drivers are fairly old, so I'd suggest you to go and download the latest drivers from the manufacturers website.

Code: 
2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f28c000 fffff880`0fefdf80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:       [COLOR=Blue] Fri Feb 18 23:53:00 2011[/COLOR] (4D5EB1FC)
    CheckSum:         00C8109E
    ImageSize:        00C71F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Source nvlddmkm.sys nVidia Video drivers
Drivers - Download NVIDIA Drivers

Download and install Speccy to monitor your system specially the cards temperature. If it generates a lot of heat you have to arrange extra cooling.
:ar: Download Speccy 1.17.340 - FileHippo.com

If there is dust accumulated within the machine get it cleaned carefully.

   Warning
If you are unsure how to do this, contact your system manufacturer. WARNING: as it can void your warranty!!!:warn:



Then run furmark to stress test the card.
:ar: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

You may also go through this thread for ideas.
:ar: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Keep us update and post dumps if you get more
​
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks for your response.

I downloaded the latest NVIDIA Driver from manufacturer website. (Graphics Driver (NVIDIA) Update version 8.17.12.6831)

I installed it and I restarted the system. I checked in the NVIDIA control panel, it is a per the updated version.

But stil I am facing the same issue.

I have attached the latset Dump file (Generated after updating the Driver).

Please help me with this issue.
 

My Computer My Computer

Computer Manufacturer/Model Number
Sony - VPCEH28FN
OS
Windows 7 Home Premium (64-bit)
Hi Venky, If this was my laptop with these problems I would return ASAP before the warranty runs out. With the mini dump blaming an nVIDIA drive, your graphics chip may be bad.

You could also try an older nVIDIA driver too as an experiment. In my sig is a link to Driver Sweeper, use it to first remove your current GPU drivers.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Venky56 said:
Thanks for your response.

I downloaded the latest NVIDIA Driver from manufacturer website. (Graphics Driver (NVIDIA) Update version 8.17.12.6831)

I installed it and I restarted the system. I checked in the NVIDIA control panel, it is a per the updated version.

But stil I am facing the same issue.

I have attached the latset Dump file (Generated after updating the Driver).

Please help me with this issue.
Click to expand...
Vicky, Your driver is not updated properly, It is still using an older one, as per the dump you supplied.
Code: 
2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f23e000 fffff880`0feb3c00   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    [COLOR=Red][B]Timestamp:        Sun Apr 24 18:13:01 2011[/B][/COLOR] (4DB41AD5)
    CheckSum:         00C85E62
    ImageSize:        00C75C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
To update it properly, Do as described.


Do two more things.

  • Download and install Speccy - System Information - Free Download, check the temperature generated by the graphics card, and the system overall. Let us know.
  • Clean the dust inside the computer carefully (If yours a laptop, dont do it)
Let us know one more thing, are you under warranty?

And, if after doing all those it still crashes, you need to go to the vendor, and ask for replacement.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks again for your response.

Ya, my Laptop is still under warranty. I approached them, but no use.

My graphics card came as default along with my laptop mother board (Sony Vaio). So I have no option to change the graphics card.


I need to know two things:
1. Can I disable my NVIDIA option from Device Manager?
2. If so, will I be able to enable it after disabling?

Please help me with this.

Thank you.
 

My Computer My Computer

Computer Manufacturer/Model Number
Sony - VPCEH28FN
OS
Windows 7 Home Premium (64-bit)
You should be able to disable and then enable the nVIDIA display driver.

What?!? They won't honor your warranty? Try to contact Sony directly and give them this dealer's name. They sound very dishonest.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
OK, first you tru to uninstall and reinstall teh driver as described in post #5, and also monitor the heat, and let us know.

Edit: Sorry, Gary, just seen your post :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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