computer can't connect with canon pixma ip8500 printer  

Hi

I am not having much joy with getting the printer to work properly.

I have uninstalled the device driver (in device manager and devices & printers), I have uninstalled all programs ... I have even purged my registry of everything remotely related to canon and pixma printers.

I have plugged in the usb for the printer and powered it up. I have let it download the most up to date driver. Computer says all looking good all hooked up ... ready to go.

I try to print and the print job hangs. In the printer spool are two files .shd and .spl (invariably 64 kb and 0kb) ... these seem to be causing a block with the printing.

I go to the troubleshooter. It looks into the problem and prints the document that I've been unsucessfully trying to print ... and tells me that there was a document in the queue and now I can print.

I try to print again and the whole thing happens all over again.

I have installed the add on module (which apparently is just to improve colour) and other software (My printer v2.80etc). None of it helps me print.

I have uninstalled the printer driver and associated files at least 20 times ... and reinstalled. The printer just won't work.

I have contacted canon. They were very helpful but their only advice was uninstall everything and reinstall it. I've done that ... it doesn't fix the problem.

Is there anyone out there who has any idea how to fix this problem? If so it would be great to hear from you.

The most annoying thing is that I connected the printer to my partner's computer windows 7 32 bit in a few seconds ... I've spent hours and hours trying to connect the printer to my windows 7 64 bit without success.

Cheers

Thane

Quote: So, when you delete those .spl & .shd queuing in the Spool folder, does it work?



Unfortunately no. I clear them but then when I try to print something the same .spl and .shd files are recreated.

thanks NoN... it's the small things in life that are sent to test us.

I'll have another crack at the uninstall.

Thank you. I appreciate all your efforts.

Hi

something interesting. when I plugged the usb without internet ... the driver still installed. this must mean that despite my efforts it must be lurking on the computer somewhere. I've uninstalled it from device manager ... and the icon in devices and printers and the driver from there too ... and also any programs in programs and features.

I can't see it anywhere else but it must be there. do you have any idea how I can track it down?

cheers

Thane

oh this could be of relevance ... when I try to delete the file from devices and printers it says deleted ip8500. failed to remove package prnca00m.inf access is denied.

how can I delete that?

Hi

Thanks for your tips. I deleted everything. Went through the registry and cleared it of any reference to pixma/canon. Also deleted that hidden canon file in program data. The computer couldn't identify the device when I plugged it in.

Turned the computer off. Unplugged the the usb cable. I rebooted the computer, turned on the internet, plugged in the usb cable, powered on the printer. I allowed the driver to download.

Tried to print ... same problem. Same old message in devices and printers ... needs trouble shooting. I troubleshoot and it spits out the page I wanted to print telling me that it was the problem (document in queue) ... and that now I can print the page. I print ... and the same problem happens all over again.

Obviously there is a bug in the system ... it doesn't work. I'm prepared to admit failure.

Ah well ...

Thanks for all your help ... and patience.