My graphics driver consistantly crashes  

Ok Max this is what I found Acer | Aspire E | E1-571G-33114G50Mn | Datasheet and where I started to get a bit lost:) But I suppose it is the Aussie site after all.

OrganisedMess said:

I believe this is the model number, sorry I have little knowledge in these things, NXM09EKOO12331874C1601 and this is the screen shot:
Attachment 275804

Hi OrganisedMess,

Thanks for posting the details of the device manager. There seems to be some drivers not installed on the system.

Please install the drivers for your system from the link below:

Acer | Download

Select the option Search by Serial Number or SNID and then enter your serial number as NXM09EK0012331874C1601. It will locate your model number as Aspire E1-571 and you would be able to download the drivers for your system.

You can download the video driver from the link below:

http://global-download.acer.com/GDFi...C=ACER&SC=PA_6

Remember, most of the serial numbers doesn't have O as an alphabet it should be treated as 0 numeric.

Hope you should be able to install all the drivers and it resolves the issue. If you have any further queries, please feel free to contact us.

OrganisedMess said:

I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

Mine does the same thing on one of my Laptop !

Well enough from me go with Sandeep I am sure he can sort you out.

Hi kandypenny44 if you are having problems .. Could you please start a new thread

kandypenny44 said:

OrganisedMess said:

I have owned this laptop for roughly 6 months now however recently my Laptop screen keeps crashing, refreshing and then displaying the message 'The graphics driver has stopped responding and has recovered'. I currently have an Intel HD Graphics 4000 graphics card. The crashes occur mostly when I play video games, watch videos and move this to fast. Also there are what seems to be dead pixels on my screen but I can mouse over them and they disappear. Help would be appreciated.

Mine does the same thing on one of my Laptop !

Hi kandypenny44,

It would be better if you start a new thread with more details about the issue you have with the system. Also provide us with the crash details and system details.

If you are requesting help with a BSOD crash, then please try to provide the info outlined here:

Blue Screen of Death (BSOD) Posting Instructions

Please help us to help you by filling in your System Specs. Check this link on how you can do it:

System Info - See Your System Specs

If you have any further queries, please feel free to contact us.