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#21
Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..
Support for the Intel® Chipset Software Installation Utility
Looking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..
Support for the Intel® Chipset Software Installation Utility
Oh. I don't know it should matter, but just noticed I'm using a different link to Dell support for your model HERE then Gandalf's.
It won't hurt to update the chipset. But since devices are being recognized correctly, don't think it would be controller problem. The controller's portion of a Plug and Play install is done once device recognition is completeLooking at the Dell Website your Chipset Driver is rather old .. You could try an Update from the Intel Utility ..
Going from Post 1 that is when the trouble started because a Device was not recognized .. The program the OP had Installed may have caused some problems .. I do agree Updating the Chipset may not help .. TBH i can not think of much else to resolve the issue ..
Ahhh.... There may multiple and different problems here. Both USB sticks and external drives are USB storage devices. Your USB problem may specific to USB storage devices
So first, let's check the web cam. Did you install the WebCam driver? Check msinfo32 again. Does
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 still appear?
Please run another msinfo32 report for me
Problem Devices:
facap, FastAccess Video Capture ROOT\IMAGE\0000 This device is disabled.
Laptop_Integrated_Webcam_2HDM USB\VID_0408&PID_2FB1\6&2B19AEDE&0&4 The drivers for this device are not installed.
Optical USB Mouse USB\VID_046D&PID_C016\6&18F7BCC3&0&3 The drivers for this device are not installed.
USB:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_04B81028&REV_05\3&11583659&0&E8
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_04B81028&REV_05\3&11583659&0&D0
Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_04B81028&REV_04\4&E668FA4&0&00E3
Dell XPS L702x pages
Drivers: Drivers & Downloads | Dell US
Service manual: ftp://ftp.dell.com/Manuals/all-produ...nual_en-us.pdf
This is probably what you need for USB 3.0 - but you might need other drivers as well (Chipset?)
Renesas USB3.0 Host Controller Driver
3/21/2012 v2.1.27.0, A03
Description: This package provides the Renesas USB 3.0 Host Controller Driver and is supported on XPS Notebook L702X/L502X that are running the following Windows Operating System: Windows 7.
Your USB 2.0 ports should work without the above driver though.
Maxie is excellent at finding the correct drivers, so I'll back out gracefully.
Bill
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