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Windows 7: Wireless Mouse 2.4 Ghz GE99917 not working.

22 Apr 2014   #1

windows 8 x64
Wireless Mouse 2.4 Ghz GE99917 not working.

Hello my friends,

I have a mouse GE99917. The battery is good. When I plug usb receiver on PC, automatically installs the drivers, but it doesn't work.

Can anyone help me with the drivers?

Thanks All !!!

My System SpecsSystem Spec
22 Apr 2014   #2

windows 7 home 64bit

Hi there ... There are two buttons one on the Mouse and one on the Receiver ... Make sure they are both turned on then Install the latest Driver ...
My System SpecsSystem Spec
25 Apr 2014   #3

Windows 7 Professional X64

Have a look here- GE Wireless Optical Mini Mouse Step-by-Step Setup | eHow

Look inside the battery case and make sure you have the batteries installed correctly.
My System SpecsSystem Spec

26 Nov 2015   #4

Windows 7 64-bit

I had the same problem and was unable to resolve it.

This model has a 1 star rating on Amazon, so I'm assuming it's just junk. The mouse is made by Jasco and sold under the GE brand. Apparently it works on Windows 8/8.1 without issue, however, it has issues with Windows 7.

The USB receiver does not have any buttons on it at all. (Unlike most Wireless Mice). So there is little troubleshooting to attempt. I've tried 3 machines, two Windows 7 machines and 1 Windows 8 machine. When the USB receiver is plugged in some universal Microsoft drivers are installed on Windows 7. However the mouse fails to work. On Windows 8 it works on the first try. There are no drivers available by Jasco or GE. Jasco's technical support confirms this, their suggestion is to just use Windows 8.

So I just wanted to come here and say the USB receiver doesn't have a sync or connect button and that the mouse seems to be problematic on Windows 7. Best of luck!
My System SpecsSystem Spec

 Wireless Mouse 2.4 Ghz GE99917 not working.

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