New
#1
more printer driver problems hp 6127
HP says to use deskjet 990c driver already installed in Win 7. Problem it is NOT installed with Win 7 Home Premium. (It is installed in Pro listed as Hewlett Packard right under the HP). Opened add printer. Left panel shows HP. Right panel does not show 990c. Clicked windows update button. After several minutes "windows was unable to get a list of devices from windows update. please try again".
I've been trying at random times for the past two months. always get the same message.
my deskjet 6127 is listed in devices and printers in "unspecified". right click shows create shortcut, toubleshoot, properties. Troubleshoot "the driver for this device is not installed."
Tried to install 6127 driver from disk. wizard progress bar went to 100% and rolled back. rebooted and tried again. same result. Tried renaming 6127 as 990c. selected print test page. first page printed alpha numeric garbage first third of page and ejected. next page printed middle of page and ejected. next page printed right third and I stopped the print sequence.
I DL 990c driver to disc and tried to install. it won't go.
I'm 81 years old. would like to get this resolved before my expiration date. Thanks