MapleStory.exe has stopped working (Fault module:Ntdll.dll)


  1. Posts : 5
    Windows 7 Ultimate x32
       #1

    MapleStory.exe has stopped working (Fault module:Ntdll.dll)


    Hello,
    Last week I downloaded a game named MapleStory I used to play it in past (Like from 4-5 years) but everytime I try to open it it crashes saying (MapleStory.exe has stopped working) and gives
    Code:
    Problem signature:
      Problem Event Name:	APPCRASH
      Application Name:	MapleStory.exe
      Application Version:	8.165.3.0
      Application Timestamp:	55e581dc
      Fault Module Name:	ntdll.dll
      Fault Module Version:	6.1.7600.16385
      Fault Module Timestamp:	4a5bdadb
      Exception Code:	c0000005
      Exception Offset:	00028c72
      OS Version:	6.1.7600.2.0.0.256.1
      Locale ID:	3073
      Additional Information 1:	e8ad
      Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
      Additional Information 3:	e8ad
      Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863
    
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    I hope anyone can find me a solution cause I really want to play that game and remember all my past
    in it and all what I did in it.

    Note: I got win 7 and in past I used win xp to play with (Many player got win 7 and it works fine with them)
    Also I downloaded the game on drive D: not C: (I have only both no other windows)
    Also I tried everything on this site:
    How To Fix Ntdll.dll Errors [Windows 10, 8, 7, Vista & XP]
    So please don't suggest any of these
    (And tried another user)

    I also uploaded a txt with all info of my dxdiag

    Have a good day
    Jake
    MapleStory.exe has stopped working (Fault module:Ntdll.dll) Attached Files
      My Computer


  2. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #2

    Perhaps a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
    Disable firewall
    Install DirectX9.0c if the game uses it
    Install Visual C++ Redistributables 2005/2008/2010/2012/2013/2015 (x86 if OS is 32 bit or both x86 and x64 if OS is 64 bit) - you would only need 1 of these, but it is safe to install all
    Run as administrator
      My Computer


  3. Posts : 5
    Windows 7 Ultimate x32
    Thread Starter
       #3

    Is directx 9.0c older version of direct x 11 or it is another type of direct x because I got directx 11
    also I have visual c++ 2005-2008-2010-2012-2013-2015

    And running as admin is something I always do x3
    And I always disable firewall and updates (Cause they always annoy me)
      My Computer


  4. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #4

    Lack of important updates my cause issues

    MapleStory uses DirectX9.0c, so install Download DirectX 9.0c End-User Runtime from Official Microsoft Download Center

    Is your OS 32 bit or 64?
      My Computer


  5. Posts : 1
    64 win 7 ultimate
       #5

    were you ever able to solve this? i have the EXACT same error, and it just started very recently. nothing i do fixes it. ive tried clearing registry of all maplestory and nexon related keys, reinstalling, updating windows, turning off firewalls, and nothing works

    as soon as i click "PLAY" in launcher or anywhere for that matter, it just gives me the same error you have

    ~EDIT~ sorry i guess mine is different.... didnt realize mine was a stackhash module, and yours wasnt. sorry im stupid

    Problem signature:
    Problem Event Name: BEX
    Application Name: maplestory.exe
    Application Version: 8.165.3.0
    Application Timestamp: 55e581dc
    Fault Module Name: StackHash_e98d
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000000
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: e98d
    Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
    Additional Information 3: 6eab
    Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635
      My Computer


  6. Posts : 5
    Windows 7 Ultimate x32
    Thread Starter
       #6

    Well sorry guys for late respond but it was fixed by disabling some apps from msconfig thnx everyone who tried to help me! =D
      My Computer


 

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