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#1
Age of Empires 3 not working
Hello,
I recantly upgraded my computer from windows XP (service pack 3) to windows 7 (32 bit). On windows XP I had age of empires 3 installed which was running perfectly (My computer is more than good enough to use windows 7 by the way). Age of Empires 3 installed correctly but when I try and open the age of empires 3 it came up with the message "This program has known compatibility issues" and asks me to either "check for solutions" online (which when clicked says "there are no solutions") or "run program". When you click "run program" a message comes up saying "The color scheme has been changes to Windows 7 Basic, as it is not compatible with windows aero" which it fine, but then nothing happens... When you go to task manager the "age3.exe" process is running but nothing happens. Also I will add that the same problem happens with The War Chiefs and The Asian Dynasties expansions.
I have spent hours searching the internet for a solution to this problem, but to no success. Many windows 7 users are having the same problem I have read, I have not been sold a dud, and there is no solution that seems to work. I have already tried running age of empires 3 in compatability mode for Vista and windows XP service pack 3 and run program as administrator (which I already am) and it does nothing. I have also downloaded the latest patch from age community and installed it, which makes no difference. I have also uninstalled and reinstalled the game 3 times which did not fix it.
If anyone can not come up with a solution, could you please at least help me get customer support from Microsoft?
To get customer support from microsoft you need a Product Identification Number, which is unfortunately accessed in-game, which I can not access. On Windows XP you can access the Product Identification number through:
Click Start / Help and Support / Tools / My Computer Information
click "View a list of Microsoft software installed on this computer" to
see programs registered by product identification number.
But on Windows 7 there is no "Tools" section in Help and Support.
I payed over $100 for Age of Empires 3 and its expansions, I really want to get it working again.
Thanks