Nobody really won or lost...
Each time I talked to someone different I got a different answer.
Sounds like Home Land Security.....Nobody communicates with one another!
Will know at 1300hrs today when I actually talk to the horses mouth at Sam's!
Deacon and Hoppy,
Don't feel bad. I got so frustrated over the bad information I was given that's would have been easy to make a mistake.
Nick, PooManUK, told me from the very beginning not to buy it. But being a stubborn person, as I am, went ahead and checked it out.
If and when I do buy a laptop it will be brand new out of the box with a warranty.
Have a great day everyone.
Just got this from HP....
We appreciate your time today. We apologize that Sam's club gave you a different information about extending your warranty. If you need additional information about warranty please do not hesitate to call us back. We're open 24/7 and our hotline is 1-800-474-6836.
If this does not fully answer your questions or further technical support is needed, please reply to this e-mail or visit the Customer Care Web site at: Hewlett Packard Technical Support - select a country or region
Thank you for contacting HP,
EMMYLOU
Your Customer Care Representative
YOU ARE NOT GOING TO BELIEVE THIS!!!!!!
I went to Sam's Club to return the laptop. The manager, who was supposed to have called me at 1300hrs, was in a meeting.
The Clerk at the return department, who was there yesterday, asked me why I was returning the laptop. I told him there was nothing wrong with the laptop the problem lies in the lack of warranty and an incompetent staffing in the Electronics Dept.
He called someone from the Electronics Dept. to come and make sure everything was in working order and all parts were in the box. Guess who came to check it??? The guy that told me that Sam's Club has NO warranties for Refurbished Electronics!!
He looked me right in the eye and asked if I would keep the product today if Sam's honored the 3 year warranty? I had to step back and gain my senses as I was about to reach over and choke him.
I asked him what changed his mind from yesterday's NO warranty policy to today with a warranty?
I politely told him I didn't want any part of him, the laptop, or Sam's Club Electronics Department. That I didn't care if the warranty was certified, written with his blood, or an offer for his first born child that he could take that laptop and stick it back on the shelf!!!
I then got all my money, in CASH, and left the clerk a note for the department head to call me.
Can you believe it that one day it's a NO deal to today the warranty is acceptable? WOW!!
$475 is £296 in British pounds ,my partner Lois has recently purchased a lappy ,a lenovo with much less spec and it cost £340 /$545 with no extended warranty.
i cant help thinking you turned down a very good deal , i would have asked them to throw in some extras as a sweetner for your runaround .
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