Laptop boots to blank screen and cursor. Help.

D

Den90

New member
Local time
10:11 PM
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Hello, my laptop won't boot correctly. Everything loads but instead of the home login screen showing up, I get a blank screen with a cursor. I tried booting in safe mode and restoring but I still get a blank screen. Tried booting a recovery cd, but still get the blank screen. This happened right when I was watching a video, the computer just went black and restarted itself to a blank screen. Anyone have any advice? Thanks.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
See if you can boot to a safe mode command prompt. Then run

sfc /scannow

Let us know how that goes.

If nothing unusual, then create a bootable puppy linux cd.

Puppy live-CD

See if that runs without problem. Trying to determine if this is a hardware or operating system/driver problem.

By the way, are your notebook vents clear and fan running?
 

My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Can you get to your boot menu or bios? usually this is done during the loading screen where the manufacturer of your laptop's logo comes on the screen.

usually an F2, F10, F12 or Delete key will get you there during this screen.
 

My Computer My Computer

At a glance

Windows 7 Professional 64 Bit Service Pack 1Intel i7-2600K OC to 3.8GhzCorsair Vengence 16GB (X4 4GB)X2 EVGA GTX570 SLI
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional 64 Bit Service Pack 1
CPU
Intel i7-2600K OC to 3.8Ghz
Motherboard
Asus TUF Sabertooth P67
Memory
Corsair Vengence 16GB (X4 4GB)
Graphics Card(s)
X2 EVGA GTX570 SLI
Sound Card
Creative Soundblaster X-FI TI
Monitor(s) Displays
Dual HP 2311 LED Displays
Screen Resolution
1920X1080 single / 3840X1080 desktop
Hard Drives
Crucial Force 3 SSD 120GB 6Gb/s ( OS Drive )
WD Caviar Black 2 TB 6 Gb/s (Data drive)
PSU
Kingwin Mach 1 1000w Modular 80+ Bronze
Case
AZZA solano 1000
Cooling
Zalmen 700 LED CPU, X2 240mm case fans , X3 120mm case fans
Keyboard
Razer Black Widow Mechanical
Mouse
Razer Mamba
Internet Speed
26.7 mb/s Down / 7.39 Up
Lemur said:
See if you can boot to a safe mode command prompt. Then run

sfc /scannow

Let us know how that goes.

If nothing unusual, then create a bootable puppy linux cd.

Puppy live-CD

By the way, are your notebook vents clear and fan running?
Click to expand...
When I boot in safe mode, I still get the blank screen. Is the command prompt suppose to show up? I don't think its a vent issue since my laptop is recently new. I'll try the puppy cd when I get home later tonight.

Gromit1710 said:
Can you get to your boot menu or bios? usually this is done during the loading screen where the manufacturer of your laptop's logo comes on the screen.

usually an F2, F10, F12 or Delete key will get you there during this screen.
Click to expand...
Yes, I can get to the boot menu and bios menu.
I tried repairing, safe mode, and restore to last point, but I still get a blank screen.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
 

Attachments

  • safemode.jpg
    safemode.jpg
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My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
Click to expand...
Lemur, you're going the same place I am.
 

My Computer My Computer

At a glance

Windows 7 Professional 64 Bit Service Pack 1Intel i7-2600K OC to 3.8GhzCorsair Vengence 16GB (X4 4GB)X2 EVGA GTX570 SLI
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional 64 Bit Service Pack 1
CPU
Intel i7-2600K OC to 3.8Ghz
Motherboard
Asus TUF Sabertooth P67
Memory
Corsair Vengence 16GB (X4 4GB)
Graphics Card(s)
X2 EVGA GTX570 SLI
Sound Card
Creative Soundblaster X-FI TI
Monitor(s) Displays
Dual HP 2311 LED Displays
Screen Resolution
1920X1080 single / 3840X1080 desktop
Hard Drives
Crucial Force 3 SSD 120GB 6Gb/s ( OS Drive )
WD Caviar Black 2 TB 6 Gb/s (Data drive)
PSU
Kingwin Mach 1 1000w Modular 80+ Bronze
Case
AZZA solano 1000
Cooling
Zalmen 700 LED CPU, X2 240mm case fans , X3 120mm case fans
Keyboard
Razer Black Widow Mechanical
Mouse
Razer Mamba
Internet Speed
26.7 mb/s Down / 7.39 Up
Gromit1710 said:
Lemur said:
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
Click to expand...
Lemur, you're going the same place I am.
Click to expand...

True. But when I asked about entering the sfc command at safe mode prompt, the OP just mentioned going to safe mode. Wanted to verify...
 

My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Lemur said:
Gromit1710 said:
Lemur said:
No, when you hit F8, you have the options listed below in attachment. You want to select "safe mode with command prompt". Were you able to try that successfully?
Click to expand...
Lemur, you're going the same place I am.
Click to expand...

True. But when I asked about entering the sfc command at safe mode prompt, the OP just mentioned going to safe mode. Wanted to verify...
Click to expand...
Totally. I'm acknowledging that you're faster than I am on this one ;)
 

My Computer My Computer

At a glance

Windows 7 Professional 64 Bit Service Pack 1Intel i7-2600K OC to 3.8GhzCorsair Vengence 16GB (X4 4GB)X2 EVGA GTX570 SLI
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional 64 Bit Service Pack 1
CPU
Intel i7-2600K OC to 3.8Ghz
Motherboard
Asus TUF Sabertooth P67
Memory
Corsair Vengence 16GB (X4 4GB)
Graphics Card(s)
X2 EVGA GTX570 SLI
Sound Card
Creative Soundblaster X-FI TI
Monitor(s) Displays
Dual HP 2311 LED Displays
Screen Resolution
1920X1080 single / 3840X1080 desktop
Hard Drives
Crucial Force 3 SSD 120GB 6Gb/s ( OS Drive )
WD Caviar Black 2 TB 6 Gb/s (Data drive)
PSU
Kingwin Mach 1 1000w Modular 80+ Bronze
Case
AZZA solano 1000
Cooling
Zalmen 700 LED CPU, X2 240mm case fans , X3 120mm case fans
Keyboard
Razer Black Widow Mechanical
Mouse
Razer Mamba
Internet Speed
26.7 mb/s Down / 7.39 Up
Hi, so I removed the hard drive from my laptop and booted the computer with my recovery cd and it actually worked. No blank screen, the dvd I booted actually showed up. Does this mean my hard drive or some file on it is corrupt? Do you think replacing the laptop hard drive will fix the issue?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Den90 said:
Hi, so I removed the hard drive from my laptop and booted the computer with my recovery cd and it actually worked. No blank screen, the dvd I booted actually showed up. Does this mean my hard drive or some file on it is corrupt? Do you think replacing the laptop hard drive will fix the issue?
Click to expand...


I would probably reformat the drive, and run a chkdsk on it. There are also several hard drive diagnostic utilities out there, some specifically made for the hard drive. What hard drive do you have?

Hitachi fitness test:
Downloads

Spinrite:
GRC | Hard drive data recovery software  

Hiren's boot cd:
Hiren's BootCD 15.1 - All in one Bootable CD » www.hiren.info

Seatools:
| Seagate

Western Digital:
WD Support / Downloads / SATA & SAS / WD Caviar Blue / SE / SE16 (SATA II)
 

My Computer My Computer

At a glance

Systems 1 and 2: Windows 7 Enterprise x64, Wi...System 1: i7 [email protected], System 2: AMD FX-41...System 1: 8GB System 2: 8GBSystem 1: ATI FirePro V4800 System 2: Radeon ...
Computer Manufacturer/Model Number
Dell and Custom
OS
Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
CPU
System 1: i7 [email protected], System 2: AMD FX-4100 Zambezi 3.6G
Motherboard
System 1:Dell 06NWYK System 2: ASUS M5A97 AM3+
Memory
System 1: 8GB System 2: 8GB
Graphics Card(s)
System 1: ATI FirePro V4800 System 2: Radeon HD 6850
Sound Card
System 1: onboard System 2: onboard
Monitor(s) Displays
System1: Viewsonic HDMI 24"
Screen Resolution
System 1: 1920x1080 System 2: 1920x1080
Hard Drives
System 1: Mirrored .5B drives System 2: Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s
Case
System 1: Dell System 2: Cooler Master
Internet Speed
10 MBPS
Reformating may not be an option here.
I'm working on the same problem right now and the scannow came back clean
 

My Computer My Computer

At a glance

Windows 7 Ultimate
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Ultimate
Thanks gregrocker!
 

My Computer My Computer

At a glance

Windows 7 Ultimate
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Ultimate

My Computer My Computer

At a glance

Windows 7 Home 64 bitIntel4 GHzNvidia
Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64 bit
CPU
Intel
Motherboard
Intel
Memory
4 GHz
Graphics Card(s)
Nvidia
Hard Drives
Mitashi
Antivirus
Kaspersky
Browser
IE, Firefox, Chrome
my laptop same prblm pls help me asap
 

My Computer My Computer

At a glance

windows71.802GB512
Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows7
CPU
1.80
Motherboard
intel
Memory
2GB
Graphics Card(s)
512
Hard Drives
250GB
Antivirus
avast
Browser
opera
still same .... I removed the hard drive from my laptop and booted with my windows 7 cd and it actually worked. No blank screen, the dvd I booted actually showed up.
 

My Computer My Computer

At a glance

windows71.802GB512
Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows7
CPU
1.80
Motherboard
intel
Memory
2GB
Graphics Card(s)
512
Hard Drives
250GB
Antivirus
avast
Browser
opera
Run the HD maker's HD Diagnostic extended CD scan followed by Disk Check. This will tell you the condition of the HD.

If the disk won't boot with the HD plugged in it normally means it has bad boot code which is interfering. Wipe the HD with Diskpart Clean Command to see if it resolves the problem. Since this is a destructive process you'll need to try to rescue your files by installing the HD into another PC or using a SATA to USB adapter, or if it can in fact boot a disk try Copy & Paste - in Windows Recovery Console.

If the HD is bad replace it to Clean Reinstall - Factory OEM Windows 7. The Win7 disk is provided in Step 1, if needed for repairs.

Everything is here for Troubleshooting Windows 7 Failure to Start
 
interesting how everybody jumps to a hard drive problem, even though it's clearly stated that everything loads up, just can't be seen.

graphic drivers, ppl, graphic drivers.
 

My Computer My Computer

At a glance

windows 7 professional 32 bit
Computer type
PC/Desktop
OS
windows 7 professional 32 bit
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