New
#1
Help with error message please
Emachines ET1831-07
Windows 7 home premium 64 bit
My computer started to shutdown automatically right after startup. Wouldn't allow system restore or virus scanning. Just shutdown. So I decided to restore the machine to its factory setting using the restore discs I made when I bought it. I loaded the 1st disc and changed the boot priority in bios to cd drive. First 2 discs ran great. 3rd disc it stopped and gave me this:
Napp_km: napp7.exe - application error
The exception unknown software exception (9xc000000d) occured in the application at location 0x10054162.
I did this 3 times and also used the f10 function. I get this error message at the exact same point every time (13% complete). My only option at this point is to click OK to terminate the program. After I do this it restarts and I get:
Windows setup could not configure windows to run on this computers hardware.
Then I get:
Setup will continue after restart.
After restart I get:
Windows could not complete the installation. To install windows in this computer restart the application.
And here we go again.
Has anyone seen this before? I have no idea what I'm doing. I think my computer is a goner and its only about a year old. Emachines wouldn't help me, it's out of warranty. (That's a whole new topic)
Please help using english if you would be so kind. I'm a moron with computers.
Thanks
Dave