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Startup issues with Windows 7 PC
Hi,
I am running Windows 7 Home Premium 64bit on a 1.8 Tb Hard Drive of which only 500 gb is formatted.
I bought the PC from Aria in Manchester, UK in May.
My PC is having issues with starting up - in recent weeks it starts up, and then either does not make it past the BIOS screen so I have to to a force shut down, or, more recently, I shut the PC down cleanly without an issue, but then start it up again and see a DOS type screen where it says there has been a problem and do I want to start windows normally, or try to repair.
Today I chose to start it normally, and it ran a CHKDSK which repaired lots of files (lots of white writing whizzed past on the screen confirming what was being fixed).
If I choose the repair option, I am told that a problem has been found and am asked if I want to restore to a previous restore point. If I opt not to do that, it tries to do a repair, which does not complete.
I have looked in Event Viewer and can see lots of Critical events with a source of "Kernel-Power":
This page talks about the error:Code:Critical 21/04/2013 10:18:26 Kernel-Power 41 (63) Critical 21/04/2013 12:32:34 Kernel-Power 41 (63) Critical 22/04/2013 05:53:57 Kernel-Power 41 (63) Critical 20/05/2013 18:24:01 Kernel-Power 41 (63) Critical 21/07/2013 17:10:28 Kernel-Power 41 (63) Critical 13/06/2013 19:43:22 Kernel-Power 41 (63) Critical 10/07/2013 06:36:53 Kernel-Power 41 (63) Critical 10/07/2013 20:46:06 Kernel-Power 41 (63) Critical 29/07/2013 17:20:30 Kernel-Power 41 (63)
Kernel Power Event 41
It says it happens when the PC does not shut down correctly.
I have already had to return the PC to Aria to get a new power supply unit fitted as the old one died.
Given all of these issues I am having with it, and the fact that Event Viewer backs me up with evidence, would I be justified in taking the PC back and asking for a refund as it seems pretty flaky to me?
Any advice much appreciated.
Thanks