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Windows 7: Cannot Copy and Paste

25 Sep 2013   #1
captainron19

Windows 7
 
 
Cannot Copy and Paste

OK Here is my situation...

Hard drive crashed and had to get back up and running ASAP so I took computer to Best Buy for Geek Squad to repair same. I did not have System Disks but they managed to reinstall my OS (Windows 7 64 bit) along with all of my drivers - the computer is a Dell Inspiron.

Everything is running good except one of the programs I use on a normal basis. It is an HTML Editor called Coffee Cup and I noticed I had lost the ability to copy and paste in it (which is vital)

The copy function appears to be working but it will not paste (nothing happens) At first it seemed to only affect this program but then I noticed that it also was happening on another program when I was re-installing it yesterday and I tried to copy and paste my registration license key and nothing would happen.

The weird thing is I can copy and paste fine in notepad and word - thats how I confirmed the copy function is working because when it would not paste in the Coffee Cup Program I opened up word and did a paste and it worked.

Tried some trouble shotting.... contacted Coffee Cup Programmers (They are stumped) - did a re-install of the coffee cup program (didnt work). Then I tried to trouble shoot and see what was causing the problem. I noticed that whenever I opened my Firefox browser window the problem happened. If I closed Firefox then it would begin pasting again. I uninstalled firefox and tried again but this time while having Internet Explorer open (V10) and it happened again.

So the copy and paste seems to stop working whenever I open a browser window.

Anyone have any idea what could be going on?


My System SpecsSystem Spec
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25 Sep 2013   #2
captainron19

Windows 7
 
 

Also just to add on..... closing the browser does not always seems to fix it..... sometimes I have to initiate a restart of the PC
My System SpecsSystem Spec
25 Sep 2013   #3
maxie

windows 7 home 64bit
 
 

Hi there .. Do not know if you have seen this or not .. To be honest i don't know a lot about your Software but found this thread on their Forum ..


.Copy & Paste to website | CoffeeCup Software
My System SpecsSystem Spec
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25 Sep 2013   #4
captainron19

Windows 7
 
 

Read that thread over and did not seem to be the same problem as me.... that person looked like they didnt know how to copy and paste. My problem is the copy and paste function will not work at least if I have a Internet Browser window open.

Like I said before it doesnt seem to just be this one program. Happened yesterday with another program when i tried to copy and paste my license key to register the software. Click past and nothing happens at all.
My System SpecsSystem Spec
25 Sep 2013   #5
Tonsgaard

Windows 7 Ultimate x84
 
 

Try to open command prompt as an administrator and type the following: sfc /scannow
See if it finds any errors.
My System SpecsSystem Spec
25 Sep 2013   #6
Tonsgaard

Windows 7 Ultimate x84
 
 

Also, are you running Webroot SecureAnywhere?
My System SpecsSystem Spec
25 Sep 2013   #7
captainron19

Windows 7
 
 

Just ran scannow - no errors found

Yes webroot Secure anywhere is running

Was installed by Geek Squad
My System SpecsSystem Spec
25 Sep 2013   #8
Tonsgaard

Windows 7 Ultimate x84
 
 

Webroot Secure is most likely causing the problem, here is what might fix it:

Open Webroot
Go to the Identity & Privacy tab
Click on the Identity Shield and toggle it OFF

Tell me if it works :)
My System SpecsSystem Spec
25 Sep 2013   #9
captainron19

Windows 7
 
 

THAT DID IT !

Just tried a copy and paste and it would not work.... turned off the identity shield and still had my HTML editor open and did a copy and paste and it worked

THANKS A TON
My System SpecsSystem Spec
25 Sep 2013   #10
Tonsgaard

Windows 7 Ultimate x84
 
 

You're very welcome mate :) Glad I could help
My System SpecsSystem Spec
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 Cannot Copy and Paste




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