Certain folders crashing Windows Explorer

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  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    Certain folders crashing Windows Explorer


    Hi.

    I'm not sure if this is the right place to post this since it's not entirely BSOD related, so I haven't followed the usual pre-thread-creation requirements.

    A few days ago I had a sudden BSOD and trouble booting my computer back up again. I ran some sort of bootup repair and it worked, but my computer has been running abnormally slow since. I managed to fix my internet browsing speed which seemed to be due to a virus, but whenever I try and access certain folders in windows explorer now, explorer will simply crash.

    I have tried running in safe mode and disabling thumbnails and the like and none of it seems to work. I looked through this thread:
    Clicking on specific folders causes explorer to crash
    and none of the context menu handlers would fix the problem, and "DivX" was nowhere to be found.

    A wide variety of folders seem to be affected. Some have videos, mostly .avi's, and some have nothing but pictures, mostly .jpegs. I'm pretty stumped as the many solutions online seem to be of no help.

    Thanks!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Which video codec you do use?

    You use the latest version of Shark007's FREE Codec solutions - Windows 7 codecs - Windows 8 codecs only. If there is any other video codecs installed, uninstall them.

    Also, run Disk Cleanup - Open and Use. Make it sure that the "Thumbnails" option is checked when you are on step 4.
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the reply. I'm not entirely sure how to uninstall all of my video codecs or what those even are... heh...
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    In that case, upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Here it is. Thanks!
    Certain folders crashing Windows Explorer Attached Files
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Code:
    15/10/2013 8:30 AM    Application Error    
    Faulting application name: Explorer.EXE, 
    version: 6.1.7601.17567, 
    time stamp: 0x4d672ee4
    
    Faulting module name: thumbcache.dll, 
    version: 6.1.7601.17514, 
    time stamp: 0x4ce7c9d0
    Exception code: 0xc0000006
    
    Fault offset: 0x000000000000732d
    Faulting process id: 0xc38
    Faulting application start time: 0x01cec97d5ba25df3
    Faulting application path: C:\windows\Explorer.EXE
    
    Faulting module path: C:\Windows\system32\thumbcache.dll
    

    Report Id: 0fadfb4e-3574-11e3-a68f-e8113260795c
    Follow at least these parts of my previous suggestions in post #2 ....
    Arc said:
    You use the latest version of Shark007's FREE Codec solutions - Windows 7 codecs - Windows 8 codecs only

    Also, run Disk Cleanup - Open and Use. Make it sure that the "Thumbnails" option is checked when you are on step 4.
      My Computer


  7. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    I installed those codecs and ran a disk cleanup, and my computer restarted itself. Upon booting up again, it ran incredibly slowly, and eventually gave me a BSOD. Upon attempting to boot up again, after the initial screen that said "SAMSUNG" and "press F2 for setup", there was nothing but a black screen with a flashing white cursor on the top left. After waiting a long time, it would read "OS not found."

    None of the F# buttons during the "SAMSUNG" screen do anything besides the black screen except for F2 which takes me to the system setup or something along those lines. I checked the boot order and it boots my CD drive first, then my HDD which seems to register. I tried switching the order but that solved nothing.

    On another note, after that BSOD, my laptop began making a rhythmic clicking noise, and when I shake it, it sounds like something small is loose inside. I'm trying to find a screwdrive to take a look inside. Apparently the harddrive being loose might be the issue, but the fact that this happened right after installing new codecs and running a disk cleanup makes that sound unlikely.

    I do not have a boot disc as my OS came pre-installed on my computer, so I'm out of ideas. I went from some folders crashing my computer to not being able to boot it up at all
      My Computer


  8. Posts : 4,049
    W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
       #8

    HDD Failure?


    It's possible that your HDD has failed.

    Faulty HDDs often make a clicking noise.
    Last edited by lehnerus2000; 16 Oct 2013 at 22:50. Reason: Title
      My Computer


  9. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Sigh everything is just getting worse. I managed to get a startup disc from a friend but now my computer won't even get past the first screen. It doesn't progress past that "SAMSUNG" screen and pressing F2 which used to work now says "Please Wait..."Forever. At least before it went to the black screen and said "OS not found"

    I'm totally lost and frustrated at the moment... If it is indeed a hard drive issue, what could fix it? Would I have to replace the harddrive? I'd rather not lose all my data as I don't have everything backed up. I'm a university student and have many notes from the past week that haven't been backed up and I need them for an essay due soon... Aaaarrrggghhhh...
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    lehnerus2000 suggested something that you should take care of.

    Test the HDD using the tool supplied by the hardware manufacturer.
      My Computer


 
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