PC Rolled Back after updates failures, Errors: 800F0826, 800700B7

Deaf Dave · 01 Dec 2013

Reply to Noel,
Ok, i reduced it to 6.41MB and have attached it.
Thank you.

Deaf Dave · 02 Dec 2013

Noel,
Yesterday I had to re-start eight times before I got a good start (one where everything was as it should be). Before the good start, I made a zipped CBS log and stored it on an external flash drive. The reason I did this was because for some reason I was logged in with a temporary profile and any files created would be erased when I log off. I also checked the properties of my hard drive. It showed the proper used amount even though the PC acted as a new install and the files etc appeared as non-existent (empty). I will attach most of the 12-1-13 zipped CBS file as again, it was too big (10.5595MB)without removing one of the persist files. I moved that to the flash drive also in case that is needed to be sent as well. I hope this additional info helps. Thank you

NoelDP · 03 Dec 2013

Booting ro a temporary profile indicates major problems with the existing profile - but shouldn't delete anything. It will simply not be easily accessible, as each profile has its own storage area.

For a system that's had that king of history, there are amazingly few errors in the logs - although they end on 1/12
I'm a little confused by one set of errors....

Code:

2013-11-30 19:22:15, Info                  CBS    External EvaluateApplicability, package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, package applicable State: Installed, highest update applicable state: Superseded, resulting applicable state:Superseded
2013-11-30 19:22:16, Info                  CBS    Trusted Installer signaled for shutdown, going to exit.
2013-11-30 19:22:16, Info                  CBS    Shtd: Prepare for shutdown processing.
2013-11-30 19:22:16, Info                  CBS    Shtd: PreshutdownTimeout: 3600000ms, BlockTimeIncrement: 900000ms
2013-11-30 19:22:16, Info                  CBS    Shtd: progress thread started
2013-11-30 19:22:16, Info                  CBS    Starting shutdown processing in TrustedInstaller service.
2013-11-30 19:22:16, Info                  CBS    Blocked system sleep; prior state: 0x80000000
2013-11-30 19:22:16, Info                  CBS    Shtd: Begin shutdown processing.
2013-11-30 19:22:16, Info                  CBS    Shtd: Entered process lock.
2013-11-30 19:22:16, Info                  CBS    Disabling LKG boot option
2013-11-30 19:22:16, Info                  CBS    Shtd: Initializing driver operations queue.
2013-11-30 19:22:16, Info                  CBS    Shtd: current ExecuteState is CbsExecuteStateStageDrivers
2013-11-30 19:22:16, Info                  CBS    Free disk space check on C:. Available: 919339MB, Required size (Lang neutral): 0MB, Required size (Per language): 0MB, Languages installed: 1, Total Required: 0MB
2013-11-30 19:22:16, Info                  CBS    Doqe: Disabling Device installs
2013-11-30 19:22:16, Info                  CBS    Doqe: Locking driver updates, Count 2
2013-11-30 19:22:16, Info                  CSI    0000013b Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:d6b2cb632beece0118000000c815e018} pathid: {l:16 b:d6b2cb632beece0119000000c815e018} path: [l:176{88}]"\SystemRoot\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.18199_none_7e4402e836f9bd5c" pid: 15c8 starttime: 130303308129151292 (0x01ceee2b1a18a93c)
2013-11-30 19:22:16, Info                  CSI    0000013c Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:d6b2cb632beece011a000000c815e018} pathid: {l:16 b:d6b2cb632beece011b000000c815e018} path: [l:172{86}]"\SystemRoot\WinSxS\amd64_sti.inf_31bf3856ad364e35_6.1.7601.18199_none_b7b33a89f7a2ae54" pid: 15c8 starttime: 130303308129151292 (0x01ceee2b1a18a93c)
2013-11-30 19:22:16, Info                  CBS    Doqe:   q-stage: Inf: input.inf, Ranking: 2, Device-Install: 0, Key: 1, Identity: input.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.18199, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2013-11-30 19:22:16, Info                  CBS    Doqe:   q-stage: Inf: sti.inf, Ranking: 2, Device-Install: 0, Key: 2, Identity: sti.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.18199, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2013-11-30 19:22:16, Info                  CBS    Perf: Doqe: Staging started.
2013-11-30 19:22:16, Info                  CBS    Doqe: [Forward] Staging driver updates, Count 2
2013-11-30 19:22:16, Info                  CBS            STAGE index: 0, phase: 1, result 183, inf: input.inf
2013-11-30 19:22:16, Info                  CBS    DriverUpdateStageUpdates failed [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]
2013-11-30 19:22:16, Error                 CBS    Doqe: Failed staging driver updates [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]
2013-11-30 19:22:16, Info                  CBS    Perf: Doqe: Staging ended.

this was followed by a reboot, during which the driver install rolled back.

Code:

2013-11-30 19:26:31, Info                  CSI    00000007 Cancelling transactions: [2:[78]"TI4.30338603_669328211:3/Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1", [78]"TI4.30338603_867916559:3/Package_for_KB2862335~31bf3856ad364e35~amd64~~6.1.1.2"[1]"]"

I'lll have to do some research on this.

gregrocker · 03 Dec 2013

Run SFC /SCANNOW Command - System File Checker now up to 3 separate times to see if it will resolve the errors, if necessary from Command line. SFC /SCANNOW : Run in Command Prompt at Boot

Try creating a new User account to run under to see if it resolves the problem. User Account - Create

If so then later you can delete the old User account.

Unfixable System Files often are resolved by a Repair Install

You would save time by doing a perfect Clean Reinstall - Factory OEM Windows 7

Deaf Dave · 03 Dec 2013

Reply to Noel,
You will have to bear with me a bit if I ask too many questions as I'm not very knowledgeable with the technical aspects of the workings of the PC's software. You mentioned my booting to a temp profile. The PC did that by itself. I don't even know how to access 'my' profile. That being said, I guess that would partially explain why on a bad boot, everything is there (not deleted) but not accessible and the folders showing that they are empty. As to the log and the errors, it's mostly Greek to me as I don't comprehend hardly any of it. Except for this one:
Info CBS DriverUpdateStageUpdates failed [HRESULT = 0x800700b7 - ERROR_ALREADY_EXISTS]

I notice that two KB's are referenced in this. KB 2862152 & 2862335. Even though it keeps coming up as needing an install, 2862355 was previously successfully installed on 10-9-13. 2862152 never did install.

Is there a way to fix this already existing error? How do I access my profile?

The reason for: "For a system that's had that kind of history, there are amazingly few errors in the logs" may be the fact that I have two PC's and the one giving me these problems is my back up PC (#2). I don't use this one too much but keep everything on it up to date. Most of my usage is on my main PC (#1). Hope this helps a bit.
I just noticed a reply from Greg that I will have to address. I am posting this in the meantime and will report back later. I'm currently on PC #1.

Thank you both.

Layback Bear · 03 Dec 2013

Check your date and time on the computer.
Lower right corner. If the date and or time has rolled back all kinds of goofy things will happen.
Windows Updates should give a trouble code for a mishap like this but who knows.
I will get out of the way and go back to watching.

Deaf Dave · 03 Dec 2013

Layback Bear,
Yep, I remember that the time was one hour behind. In a little while I will go to PC#2 and poke around even if I have another 'bad start'. I will check out my user profile(s) and also re-run SFCSCANNOW. The SURT has been run 5 times so far.

Deaf Dave · 03 Dec 2013

Booted PC. Had a bad start. Installed 2 updates KB2862355 & KB915597. 5597 was installed and 2335 was not perhaps because it was installed successfully on 10-9-13. On re-start, another bad start. Checked profiles. David (administrator). Guest is off. Created administrator DAVID-HP. when switched to DAVID-HP another bad start, the clock had correct time but FireFox had no history (it's sync'd to the other PC), 'C' drive shows 483GB used even though all files and folders show as empty. Re-Boot - bad start 7 times. on 8th boot I finally had a good start with everything as it should be :).

Updated Avast & Spybot. Created CBS, Ran SURT again for 5th-6th time. Ran SFC/SCANNOW and it found no integrity violations. Please note that no matter which profile was used I sill got bad starts. Also, I made a mistake telling Noel that KB 2862152 never installed. It was successful on 11-3-13. Sorry bout that. I will attach the new CBS.zip file after I cut it down to size.

Deaf Dave · 03 Dec 2013

I'm going to need some help on the CBS Files. I seem to have them in different places and I think some of the older ones were combined with the latest one. I don't want to screw things up. Would it be ok to delete all of them and do a new one? I am attaching a snip so you can have an idea of what I'm talking about. One of them is just below the recycle bin and the others just above OpenOffice.org

NoelDP · 04 Dec 2013

You can delete CBS logs anywhere other than in C:\Windows\Logs - they will be copies.
The only ones we need to see are in that folder.