New
#1
Mysteriously All my files are Missing after Windows Update
Experienced but first time experiencing this kind of a problem.
Last Actions before Problem
1- Automatic windows updates are usually turned off, I did quite a few windows updates
2- I then uninstalled google chrome including registry entries using an uninstaller software
3- I then put the laptop to sleep
4- Laptop runs on ac power (no battery), the plug was unplugged causing the laptop to restart windows
5- When the laptop came on, my desktop was empty including the desktop background, all documents, pictures, music, start menu programmes are gone..
Problem - There is now empty space in my drive and all files are gone, they are not hidden either. Have tried software like combofix incase it was malware causing the problem but no luck..
Additional Info - Running windows repair disc at boot finds the windows 8 installed rather than windows 7 and the drive letter is D: rather than C: I wanted to try the 're-install windows files and keep user data' using my laptop's recovery media but that option is inactive!?
Background Info - 1 year ago laptop was upgraded to windows 8 and then downgraded again to windows 7 using windows own upgrade application.
The question is, can it be malware, previous win 8 upgrade or sudden ac power loss which caused the problem?