Explorer.exe constantly restarting (even in safe mode)

McSweg · 31 Dec 2016

Okay so it all started me being on Skype and making a phone call to a company and then Skype just froze up and I had issues with it. Blabla I forced stop it with Task Manager and then like 3 minutes later I got a random Blue Screen of Death (I tried to get the logs but I just get a error so I can't provide the BSOD logs)

Code:

The tool will now begin gathering files to help diagnose your issue,

this process will take a few minutes.

DNS name does not exist.

ANYWAYS.... I restarted my PC and logged in my account and instantly greeted with a explorer.exe has stopped working, trying to find solution then it attempts to restart explorer.exe

It's constantly doing this and it won't stop. (explorer.exe crashes about every 10 seconds in safe mode and in just normal mode it crashes but it takes a few minutes for it to come back up then it just crashes right away.

I AM IN SAFE MODE AND IT'S STILL DOING IT.

What I have tried:
sfc /scannow (gives me error at 8% something about windows security resource or something like that)

Opened up laptop to see if anything is loose (also cleaned it a bit)

Virus scans.

Checked something in REGEDIT that's in Windows LogOn it's talking about shell has to be explorer.exe but i dont have anything named shell...

NOW I GOT SOME ERROR INFO
Logged into the hidden admin account and explorer crashed and provided these details.

Code:

Problem signature: Problem Event Name: InPageCoFire Error Status Code: c0000185 Faulting Media Type: 00000003 Damaged file name: es.dll OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 9bff Additional Information 2: 9bff999e7b426d30d5d3fef055edc902 Additional Information 3: 0f3e Additional Information 4: 0f3ea9cf69c8a9335493144d762b134d Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I DO NOT WANT TO FACTORY RESTART MY LAPTOP, PLEASE KEEP THAT IN MIND

If anyone can help me I will appreciate it so much.

marsmimar · 31 Dec 2016

Can you access a restore point to roll back your computer to a date/time prior to the Skype incident?

System Restore

McSweg · 31 Dec 2016

marsmimar said:

Can you access a restore point to roll back your computer to a date/time prior to the Skype incident?

System Restore

Nope.

McSweg · 31 Dec 2016

marsmimar said:

Can you access a restore point to roll back your computer to a date/time prior to the Skype incident?

System Restore

|I've added some error info I hope it hehlps

marsmimar · 31 Dec 2016

Are you able to access Safe Mode? System Recovery Options?

Safe Mode

System Recovery Options

If you don't have a Windows 7 installation disc you could use a system repair disc. Your BIOS would have to boot from CD/DVD drive as first option.

If none of the above helps then at this point I'd consider using a recent system image that was created prior to the Skype incident. If no system image is available then a Repair Install might be the best way to go. If successful it should fix your Windows 7 and preserve your user accounts, data, programs, and system drivers.

Again, my apologies if I've misunderstood anything. I feel your frustration. It's not the best way to start off the new year.

McSweg · 31 Dec 2016

marsmimar said:

Are you able to access Safe Mode? System Recovery Options?

Safe Mode

System Recovery Options

If you don't have a Windows 7 installation disc you could use a system repair disc. Your BIOS would have to boot from CD/DVD drive as first option.

If none of the above helps then at this point I'd consider using a recent system image that was created prior to the Skype incident. If no system image is available then a Repair Install might be the best way to go. If successful it should fix your Windows 7 and preserve your user accounts, data, programs, and system drivers.

Again, my apologies if I've misunderstood anything. I feel your frustration. It's not the best way to start off the new year.

I can enter safemode

McSweg · 31 Dec 2016

marsmimar said:

Are you able to access Safe Mode? System Recovery Options?

Safe Mode

System Recovery Options

If you don't have a Windows 7 installation disc you could use a system repair disc. Your BIOS would have to boot from CD/DVD drive as first option.

If none of the above helps then at this point I'd consider using a recent system image that was created prior to the Skype incident. If no system image is available then a Repair Install might be the best way to go. If successful it should fix your Windows 7 and preserve your user accounts, data, programs, and system drivers.

Again, my apologies if I've misunderstood anything. I feel your frustration. It's not the best way to start off the new year.

I do not want to do any of that reinstalling I want to see what is my issue and a fix for it. All of that reinstalling is the last option.

Eric3742 · 31 Dec 2016

Hi

Uninstall that Battery Meter as stated in the picture.

Instead of Safe mode

Last Known Good configuration <---- use this

Eric.

McSweg · 31 Dec 2016

Eric3742 said:

Hi

Uninstall that Battery Meter as stated in the picture.

Instead of Safe mode

Last Known Good configuration <---- use this

Eric.

I don't know what Battery Meter is. Never installed such thing and also I don't see it in my uninstall list.

Last Known Good Config didn't work.

McSweg · 01 Jan 2017

FIXED IT MYSELF.

all I did was go into the hidden admin account and waited until explorer crashed. it gave me the details and pointed to

**es.dll**

after a lot of googling and fake sites and programs that offered dll I took the risk to download something callled ***DLL Care*** which provided me a "es.dll" file and I assumed it was just some sort of virus but I didn't care. I took the risk and boom! my error was gone :)

(if you have issues replacing the file because you need "admin rights" look up how to take ownership of any file.)

I do not know if the es.dll I got from DLL CARE is infected but I can care less my laptop works. GG.