'17 High Performance Build:System Hangs, Mouse still moves, req Reboot


  1. Se7
    Posts : 1
    Windows 7 Pro 64 SP1
       New #1

    '17 High Performance Build:System Hangs, Mouse still moves, req Reboot


    Hi all, I'm having a bit of a frustrating time on a new build.
    The Components are:
    Asus x99 Deluxe ii Mobo
    EVGA 1070 SC ACX GPU
    EVGA 850G PSU
    Intel 750 PCIE SSD(480gb)
    Corsair Vengance LPX 3200 Ram(64gb)
    Intel i7 6850k(Noctura NH-U125 Cooler)
    Asus BW-15D1HT
    2x WD Gold 4tb in raid 0 as storage drives.
    Asus Xonar Sound Card
    Windows 7 was installed from an official SP1 disk to the intel 750.
    The system was running well for about 2 weeks. Usage included adobe CC programs including Premiere and After Effects. Outside of driver installations and adobe installations system has not been open to the interent. McAfee Endpoint Security was installed, and after that point, the system has been intermittently hanging. The mouse will still move, and the numlock and caps lock lights on the keyboard still go on and off, ctrl alt delete does not bring up task manager, and clicking has no effect. I have waited 10 minutes and nothing has changed. These hangs seem to happen about twice a day. I have run hijack this, ad-aware, malwarebytes, and CCleaner, but to no avail. I am probably going to try to uninstall McAfee, as I cannot disable it's services.A windows memtest was performed last night with no errors. System event viewer shows a WMI error with event id 10 close to but not at the same time as the hang, and displays an error after the hard reboot that seems to reference the time of the system hang, saying the previous system shutdown was unexpected.
    Scratching my head at the moment and just hoping for some guidance.

    Thank you,

    Sam
      My Computer
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Welcome Se7 to our forum.

    I agree with removing McAfee. Many have problems with it.

    Use the online McAfee removal too and then install MSE. Make sure the Windows 7 built in firewall is activated. Run your system that way and see if the problem goes away.

    On a side note:
    I just got my new system up and running, also with a Asus X99-Delux II using a Intel M.2. After your problem is fixed, I would like to converse with you about a few raid "0" questions.

    Jack
      My Computer
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  4. Megahertz07
    Posts : 7,353
    Windows 7 HP 64
       New #3

    I had a M.2 SSD (Samsung 951 AHCI PCIe SSD drive) installed and two HDD in RAID 0 array.
    It was problematic till a BIOS update.
    Sleep recover is solved but still cant boot Linux.
    Sata=RAID and PCIe M.2 drive problems
      My Computers
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  6. MeOnMine
    Posts : 379
    Windows 7 Ultimate x64 SP1 OEM
       New #4

    I am full of envoy, Asus X99 Deluxe II will be my next build.
    I'll sit on the side and watch this thread.
      My Computer
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  7. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #5

    Hi,
    Personally I would clean install since you made the worst mistake ever by installing Mcafee :)
    Use Panda free or Avast free or pay for either if you want too.

    I'd say also pay for Malwarebytes premium but they are having issues with version 3.0 so I would buy 2.0 though.
      My Computer
    Quote Quote

 

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