Dealing with absent minded clients.
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I have a client who owns an electrical contracting business with about 35 employees. He has a wife and four sons. He does a large portion of his work on his home computer, which is password protected. For the sake of domestic tranquility, he must give the password to his wife. Each of the sons has his own computer.
The cycle begins like this. Son completely trashes his own computer. Son MUST complete school assignment, but his computer is trashed. Mom gives son password to Dad's computer. Son trashes Dad's computer. Dad calls me. I clean up son's computer and Dad's computer, then change password on Dad's computer. Dad gives new password to Mom. The cycle repeats.
Fortunately, he's down to the last son in the home.
Moral: It's easier to crack the owner than the password.
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I have a client who owns an electrical contracting business with about 35 employees. He has a wife and four sons. He does a large portion of his work on his home computer, which is password protected. For the sake of domestic tranquility, he must give the password to his wife. Each of the sons has his own computer.
The cycle begins like this. Son completely trashes his own computer. Son MUST complete school assignment, but his computer is trashed. Mom gives son password to Dad's computer. Son trashes Dad's computer. Dad calls me. I clean up son's computer and Dad's computer, then change password on Dad's computer. Dad gives new password to Mom. The cycle repeats.
Fortunately, he's down to the last son in the home.
Moral: It's easier to crack the owner than the password.
Sounds very similar to what I'm dealing with. The first time this happened, his son downloaded Minecraft (from the actual site, I was told) and locked the laptop. Had to use dads computer to do school work. Luckily nothing bad happened. I went there, cleaned the laptop and ran a couple scans on the main PC, nothing was found.
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From post #24
The password was that so his kids couldn't download/install anything. He is self employed and needs his computer for work.
Jack
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Small update. Frontier messed things up more. Now the phones (business/home) don't even work and calls have to be routed to their cell phones. I haven't been there since to do anything. I can't setup anything until the service is fixed. He wants to switch from Comcast to Frontier because it's "cheaper". I guess you do get what you pay for.
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Small update. Frontier messed things up more. Now the phones (business/home) don't even work and calls have to be routed to their cell phones. I haven't been there since to do anything. I can't setup anything until the service is fixed. He wants to switch from Comcast to Frontier because it's "cheaper". I guess you do get what you pay for.
I am a Frontier prisoner. I live in a small mountain community where they have a monopoly on phone/DSL and there are no cable providers. The only other option is satellite, if you can afford it and the trees don't block the signal. The service is terrible, on a good day I get 2 mbps. Tech "support" is worse, they run a few quick checks, then tell you the problem is with your computer (all 5 of them?). Their modems are always failing, every client I have has 3 or 4 lying around. They no longer close tech support calls with "Thank you for choosing Frontier", I always tell them "it's not a choice".
AVOID FRONTIER!!!!
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NOT AGAIN!
Just got called by, guess who? They need to print something and forgot the password.
Last edited by HAVOC; 24 May 2017 at 03:32.
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Not this again?!
Yes, AGAIN! Got the phone call asking if I knew their password. So another reset is in order. This time I won't be putting any passwords on it because the kids are old enough and are usually on their phone or tablet.
If he "really" wants a password, I'll save it to my LastPass account like I should've done last time.
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What?
Hasn't anyone heard of "Write it Down". (on a label stuck to the bottom of the keyboard, or on the bottom of the laptop)
I can fix a computer, but I ..... CAN'T FIX STUPID!
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What?
Hasn't anyone heard of "Write it Down". (on a label stuck to the bottom of the keyboard, or on the bottom of the laptop)
I can fix a computer, but I .....
CAN'T FIX STUPID!
He had it written down on a Post-It, stuck to the side of a filing cabinet, and him and his wife still managed to lose it.
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Tattoo on forehead, Suitably reversed for reading in a mirror ? 
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