Color is missing in videos?

Hey all, so my computer usually runs perfectly, but I've had this little graphics bug for a while now and I've finally hit the breaking point.

A screenshot of my problem is below.

As you can see, some colors (blue i think) are now gray, it's been happening for ages now but it never bothered me before

anyone who's played overwatch knows that's not what the hero selection menu is colored like.

Is there some setting that's been turned on? Is it my graphics card acting up? Is it the format of the video file? (MP4)

Please help me. I want this fixed. If anyone has anymore questions about this I will try my best to answer them. Thanks.

Hi,

Hope I can be of any help in here by providing some thoughts of mine for your questions.

Is there some setting that's been turned on?

It could be the case. You may like to try double-checking global graphic card's settings used to run along with specific application of your interest.

Is it my graphics card acting up?

I believe it is not the case. If it was device's problem, it would not be so selective in terms of places to show color problems. As you may find, there are some blue areas visible on video player itself (buttons). So it tells that your card is working alright, but specific apps, might be set to run under different settings, or could be limited for some reason. If you trust that your graphic card is yet to live a long happy life servicing to your needs, then you shouldn't be taking this case seriously. It's a good news, at least.

Is it the format of the video file? (MP4)

Sometimes it can be a problem in codecs used to help render videos in specific extensions. So you could check some settings or attempt to play around with them there.

Or you could download a set of codecs along with a different media player from here:

Codec Guide: K-Lite Codec Pack - For Windows 10 / 8.1 / 7 / Vista / XP

If you experience same issues over there as well, attempt to check up settings in codecs supplied along with the installation file there, though, I doubt it would be pre-set to run with artifacts like the one you mentioned about blue.

Also, if it is only about playing your videos in mp4, but the game itself has nothing wrong with colors, then yes, it's most likely something going wrong with codecs/settings that are used to help render videos in media player. You would then prefer to look in options of that media player you experience problems viewing in addition.

However, if your game shows some lack of colors as well, it could be graphic card's settings for that game. Or some bug in game, a fix for which is probably out there long ago.

For insurance, ensure that you have the latest driver's version for your graphic card. They often add features for graphic cards to run the game better, so if you are outdated on this one, then it could solve your problem of color lack in game, though, you haven't really specified it in your post there.


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To keep it short and nice (I am not always successful with this part ) :

1) Try other media player, check how other one runs the same video and see if it gives you the same experience. If it does, then attempt looking up for some problems or incompatibilities within set of provided settings there (or in codecs), remember your initial settings, and try playing around with some related to color calibration/balance. I've already recommended this:

Codec Guide: K-Lite Codec Pack - For Windows 10 / 8.1 / 7 / Vista / XP

So perhaps you could give it a go, should you not have it already.

2) Check graphic card's global settings for specific applications if this is applicable in your case and if it is a problem not only with your MP4 video playing.

3) Ensure you've got the latest graphic card's driver which is for your specific OS and its bit.

I hope it helps you any how, also, you haven't provided more details regarding your graphic card, which is fine but there are chances your problem might be explained somewhere over the internet as well. You could attempt to google your card's model and include relevant issue's key words - for example "card's name and its model + color problem in videos"

I believe that it could shed more relevant sources for you to look at. I don't exclude the possibility of it being a bug indeed, and for bugs, there are usually fixes in later driver updates.

I tend to think that this is a case where you only need to check up with the settings your media being played with.

Ah and also, if it happens that the videos lacking color come from captures from specific source only, then it could also be rather captured videos' problem alone, e.g. lack of blue information, then it would not be the problem of your settings or graphic card at all. You can check it by viewing other video sources in same extension, or checking youtube videos - and should you indeed find that blue set of color is present in those videos you watched there, then you help yourself cut down on possible scenarios -> helps you to locate the problem's origin.

I gave my thoughts for this one, hope they are useful to you.

Acova said:

Try other media player, check how other one runs the same video and see if it gives you the same experience. If it does, then attempt looking up for some problems or incompatibilities within set of provided settings there (or in codecs), remember your initial settings, and try playing around with some related to color calibration/balance. I've already recommended this:

I tried playing it with VLC media player, and it works fine! So now I know the problem is with Windows Media Player. Thanks for the help, but now I need to know why the media player is acting up..

As long as you know where the problem resides, it's much easier to deal with it, rather than listing all possible cases ;D

1) Somewhere in WMP settings something went odd
2) Graphic Card's settings overlay / get in conflict with your WMP's settings
3) WMP some module went corrupted/broken
4) maybe more cases...

In either case, you could try something like WMP re-installation or upgrade if you are not on the latest one already. If it doesn't solve the problem, then it is somewhere in graphic card's control panel settings.

For example, I looked up on internet and found some case, I believe, worth checking:

video is blue windows media player windows 7 64bit - Microsoft Community