Windows Help Facility not working

Thanks,

But me problem does not have any thing with " Bluetooth " . I installed the HP " Help and Support " and it messed up the original one. I want to go back.

i was talking to the OP, but I still suggest you try this too marbrand...

I don´t have this subkey in my registry:


"BCRM_Bluetooth_Help" string value (REG_SZ)".


I lost my initial help page and , the online options.

My page opens in : " Topic not found " , like Brian said.

Must have a not so drastic solution for this minor problem . Only repair Help and Support Folder and settings.

I am sure this is not the answer you are looking for, but I have always found Windows off-line help to be utterly useless. If you actually have a question, you are much better off looking for an answer right here in the forums or in the Microsoft knowledge base.

Now, marbrand, you said you've got this problem after you had installed the HP help. Did you then uninstall the HP help? Or you've got this problem right after the install?

The HP Help and Support used the same link to , looks it was a add-on to the original " help and support " . It was removed by it self , i cant fix it or reinstall it .

The problem must be only redirect the settings of the original " Help and Support " . But i don´t no where it is in " Registry ".

marbrand said:

It was removed by it self , i cant fix it or reinstall it .

What does that mean? You mean that you suddenly lost without actually doing anything yourself? Do you have an entry in Programs and Features related to the HP Help?

I assume that you are accessing Help by clicking on the link in the start menu. What happens if you access it in some other way, say click on the question mark button in Windows Explorer.

My HP came with Windows Vista , and HP Sent me the Windows 7 disk . I did a clean install . and put some Hp programs , but now my computer does not recognize as HP ," does not install any HP idiots programs ". And thats good.

But a have maneged to install HP " Help and Support " (It looks like it works over the original H and S.)

I have the same initial page as Brian , you see.