wakeup cursor problem

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  1. Posts : 141
    windows 8.1 pro
       #1

    wakeup cursor problem


    A question for the best forum around.
    When I finish using my laptop, I put it into standby mode, what I have found is about one out of ten times, on the wakeup I get a frozen cursor/mouse, I can move around with the alt commands, but not with the cursor. The only way that I can get it back is by rebooting.
    Hope I got the right place for the above question.
      My Computer


  2. Dom
    Posts : 2,295
    Windows Seven Ultimate
       #2

    When it freezes, have you tried pressing

    'Fn' + 'F7'?

    That is the default shortcut for locking and unlocking the mouse. If that unfreezes your mouse, we can find a way to stop it happening after hibernating in the mouse properties.
      My Computer


  3. Posts : 141
    windows 8.1 pro
    Thread Starter
       #3

    thanks for the tip, i hope to try it next time it freezes.
    i just hope it doesn't freeze at all.
      My Computer


  4. Dom
    Posts : 2,295
    Windows Seven Ultimate
       #4

    tapuz said:
    thanks for the tip, i hope to try it next time it freezes.
    i just hope it doesn't freeze at all.
    Don't worry, if it does we will post an answer to your problem.
    Right now we are doing the diagnostics
      My Computer


  5. Posts : 141
    windows 8.1 pro
    Thread Starter
       #5

    just happened again, fn+f7 didn't work.
    any suggestions would be greatly appreciated.
      My Computer


  6. Dom
    Posts : 2,295
    Windows Seven Ultimate
       #6

    So this happens rarely after you wakeup from hibernate? Hmm...
    Just looked for your laptop on Dell's website, can't seem to find the exact model
    The closest I got to is the 2nd one down on this website.

    Laptops & Notebooks | Dell United Kingdom

    Will continue searching. It could be a driver conflicting with Windows hibernate.
      My Computer


  7. Dom
    Posts : 2,295
    Windows Seven Ultimate
       #7

    Just found a drivers page for your model
    One thing though - is the Windows 7 you are using 64-bit?

    EDIT: It would be good if you could fully complete your System Specs ~
    To find out how, look here:
    https://www.sevenforums.com/general-d...m-rules.html#3
    If we know your specs we can help out a lot more!
      My Computer


  8. Posts : 141
    windows 8.1 pro
    Thread Starter
       #8

    Lil' Domii
    thanks alot for your help, i really appreciate it.
    the link to model is correct, i bought in the usa, i have a little more ram, but you got the right idea.
    i updated the spec, what i understood was correct, hope i didn't get anything wrong.
    and yes it is 64 bit.
      My Computer


  9. Dom
    Posts : 2,295
    Windows Seven Ultimate
       #9

    Drivers and Downloads

    Try downloading and installing the Synaptics touchpad driver.
    The thing is, we can't test it until it freezes again, which will be a pain.
      My Computer


  10. Posts : 141
    windows 8.1 pro
    Thread Starter
       #10

    just happened again, after installing second driver.
      My Computer


 
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