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Windows 7: Almost no response from windows 7..angry wife

04 Jun 2010   #1
masplin

Windows 7 64 bit
 
 
Almost no response from windows 7..angry wife

Hi

I "upgraded" my wife's pc from vista to Windows 7 64 bit with 4 GB RAM as she was always complaining of her pc hanging etc. At the same time I bought myself a new build windows 7 64 bit. Bad news is mine works like a dream and her's is now even worse than before and I think divorce is on the cards !!!

Essentailly whenever she clicks on anything it may not respond for up to 30 seconds. I tried to shut it down, clicked on start, waited 15 seconds and then the start button just reappeared without ever producing a menu. In task manger she has nothing significant running, CPU usage 0% memory usage 25%. Sometime she is getting warnings she has run out of memory and needs to close things and yet may only have open firefox and Outlook. The only application she ever uses are Firefox, office 2003 apps, itunes, Kapersky internet security, Blackberry desktop and a photobook editing package. She is a very light user so this has me completely baffled. I run all the same except office 2007 and more.

On reboot CPU usage is near 0% and memory 30%. Everything works absolutely fine for a few hours then grinds to a half. The only other odd thing is I noticed her overnight backup was creating a full version every day. I beleive in other threads this has been related to indexing of some kind. Could there be some indexing process running that is slowing everything down?


So far I have defragmented drives including boot with perfectdisc. Please can someone help me as it's all getting a bit heated (my pc working perfectly isn't helping!!!!).


Thanks

Mike


My System SpecsSystem Spec
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04 Jun 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome, If you are using the term upgraded, correctly, that is the problem; you must clean install. If you need help just ask.

Clean Install with a Upgrade Windows 7 Version[2]=General Tips
My System SpecsSystem Spec
04 Jun 2010   #3
masplin

Windows 7 64 bit
 
 

Sorry it was a clean install. Formatted hardrive
My System SpecsSystem Spec
.

04 Jun 2010   #4
squall leonhart

Windows 7
 
 

Kaspersky you say?

time to upgrade from your single core system mate.
My System SpecsSystem Spec
04 Jun 2010   #5
masplin

Windows 7 64 bit
 
 

Sorry I dont understand that comment squall leonhart? Do you mean use something instead of Kapersky? I'm using the same on mine no problem.
My System SpecsSystem Spec
04 Jun 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

This may diagnose the problem, report back
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

If you are still not working properly after the above, try safe mode. Lets see how your drivers are doing.

Also go to device manager, from search. Make sure there are no warning markers and that all drivers are up to date.
My System SpecsSystem Spec
04 Jun 2010   #7
masplin

Windows 7 64 bit
 
 

Hi Richc43. OK I'll try that. Before I get shouted at are there any services that are highest priority to try first that will stop my wife doing normal tasks if they aren't started?
My System SpecsSystem Spec
04 Jun 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

You may want to try safe mode first. This can be a driver problem. Then use the safe boot, just follow the instructions. I wish you luck. I know what you are going through and not just with the computer. Good luck my friend.

The computer will not be working too well during the test, cannot assign it to one in high priority

Safe mode has a good chance of success, I am leaning toward a driver, right now. Also a chance that it is hardware, since you had the problem before.
My System SpecsSystem Spec
04 Jun 2010   #9
masplin

Windows 7 64 bit
 
 

Ok so I click safe boot in msconfig - is this the same as starting in safe mode using F8? Can I use the network option or should I start at minimal? Problem being that without network connection the pc is almost useless (as all our files are stored on a networked pc) so wont can normal use. Given this takes several hours to manifest what will she have lost while in this mode? Better to warn her!!! Will she have access to internet, network printer, be able to sync her blackberry and ipod?

I'm assuming safe boot disables all the non-essential drivers and start up items. If safe boot works fine I assume I need to reable drivers one by one, but where do I do that?

thanks again

Mike
My System SpecsSystem Spec
04 Jun 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I would check for problem drivers its easy. Go to search, type, device manager. Then just look for any yellow warning markers indicating that a driver is bad.

To access safe mode. You boot the computer, as it boots you qucikly and rapidly hit f8. You will get to the safe mode screen. It will look pretty bad, but if the problem does not persisit, it gives us a lead. Start minimal.

I think that there will be some down time. When you see safe mode, you will know what I mean.

If you already know about msconfig, you can try selective start up, too.

Rather than plan too much a head, try this:
Go to device manger, from search. Look for any yellow posters telling of driver problem.
Try safe mode.
Then try clean boot

This is the only way that I know to keep downtime at a minimum.
My System SpecsSystem Spec
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 Almost no response from windows 7..angry wife




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