Hardware related blue screens - Please help!

[Bendk]

Hello

I have been struggling with BSOD's for a very long time now but it has only gotten worse, so it is now time for me to get rid of it.

PC info:
- Windows 7 64-bit full retail version
- CPU: Intel Core2 Quad Q9550 @ 2.83GHz
- Motherboard: Asus P5QL Pro
- RAM: DIMM1: 2x Corsair XMS2 CM2X2048-6400C5 2 GB DDR2-800 DDR2 SDRAM --- 4 GB total
- NVIDIA GeForce GTX 260 (896 MB)


I have just formatted my PC a couple of days ago and it still blue screens when i'm playing video games, so I guess it has to be hardware related.
I have been running memtest two times with 1 RAM stick in my pc each time and both came out clean with no errors whatsoever.

So what could it be then?
-Motherboard
-CPU
-Graphics card
-Hard drive
-PSU

Is there any software that can test these parts of my PC so I can narrow this down and find the hardware problem?

If anyone has an idea on how to fix this please let me know.

I am willing to spend money on new parts if they are broken.

 

[Tews]

Blue Screen of Death (BSOD) Posting Instructions

 

[Lomai]

Hi

Welcome to Seven Forums

Have a look at this post on how to collect the data required for the BSOD Squad - Blue Screen of Death (BSOD) Posting Instructions
Also have a look at this thread from the Gaming Section of the forum - Tips on Troubleshooting Game Issue

Could you also list your current power supply model/make and the anti-virus/internet security suite that you have installed?

Thanks and regards

 

[Orbital Shark]

If you wish to 'stress' test your hardware here's a good article to read.


OS

 

[Bendk]

I wasn't sure if I should upload dump files since it is hardware related. But if it can give you information about my problem I will gladly do so! Since I just formatted my PC I only have 2 dump files. I will upload them in about an hour when i get home from work.

 

[Bendk]

Lomai, my PSU is EPS-750W (energon) gaming power supply and at the moment I'm not running any 3rd part anti-virus just the default windows settings.

 

[Tews]

We'll look at your .dmp files and see if we can pin it down a bit as soon as you upload them..

 

[Bendk]

Here are the only 3 dump files i have in a zip-file

 

[zigzag3143]

Here are the only 3 dump files i have in a zip-file

Ok Lets start here.


1-SPTD.SYS used in alcohol/daemon tools. It must be removed

ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

2-HID/USB this is also causing problems.

Run system file check to verify and repair them

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

 

[Bendk]

Hello and thanks for checking out the dump files!

1. That must have been poweriso then, that's what i used to burn Memtest to a dvd. It's uninstalled now.

2. I did that now and it didn't find any violations.

 

[Bendk]

Bump.
Is there anything else I can do?

 

[Tews]

Are you still getting BSOD crashes???

 

[Bendk]

Yes I'm still getting them. I attached the latest dump file, hope anyone can tell me what the problem is

 

[Lomai]

Lomai, my PSU is EPS-750W (energon) gaming power supply and at the moment I'm not running any 3rd part anti-virus just the default windows settings.

Recommend that you download and install Microsoft Essentials Security, be sure to update it and run a full-scan when complete. You can uninstall it after your issues have been resolved although it's not wise to be running without any anti-virus/anti-malware software unless you are an informed user. :huh:

Here are the only 3 dump files i have in a zip-file

Ok Lets start here.


1-SPTD.SYS used in alcohol/daemon tools. It must be removed

ASACPI.sys Sun Mar 27 22:30:36 2005

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

2-HID/USB this is also causing problems.

Run system file check to verify and repair them

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

Please carry out the other actions recommended by Ken:

1. Update the driver
2. Run the sfc/scan

Are you sure that you only have Power ISO on your PC?

Regards

 

[Bendk]

Thanks for the reply.

I installed Essentials security. The reason I'm not using any anti-virus at the moment is because some of the reasons for my old crashes were because of that.

Also I already did what zigzag told me to and it didn't find anything during the sfc/scan and the driver is updated.

About the poweriso thing, yes I am pretty sure. I just formatted a couple of days ago and even after ONLY installing a game and a couple of necessary drivers it already blue screened. That's what makes me almost sure that it's a hardware problem.

 

[Lomai]

Thanks for the reply.

I installed Essentials security. The reason I'm not using any anti-virus at the moment is because some of the reasons for my old crashes were because of that.

Also I already did what zigzag told me to and it didn't find anything during the sfc/scan and the driver is updated.

About the poweriso thing, yes I am pretty sure. I just formatted a couple of days ago and even after ONLY installing a game and a couple of necessary drivers it already blue screened. That's what makes me almost sure that it's a hardware problem.

Thanks for the clarification
While awaiting some of the BSOD Squad having a look at your dump file, could you try the following?

1. Power down and check the physical connections for your hardware, especially your VGA - things get loose over time
2. If applicable, disconnect all other external peripherals/equipment other than your keyboard and mouse
3. Post a snip of your device manager - check if there are any yellow exclamation marks on any of the installed hardware
4. Did the MSE full-scan come up clean?

Regards

 

[Bendk]

Here is a picture of my device manager (It didn't find any errors)
ImageShack: Host and Share your Photos and Videos - devicemanager.png

Ok, I will check the connections in my PC and it will probably also be a good idea to clean it for dust.

MSE just finished now with the full scan and came out clean.

 

[Tews]

Your .dmp file is showing a 0x124 general hardware fault, but references your mouse, as the cause of this crash... This could also be a problem with your USB controller/drivers.. Make sure that you have the latest versions installed, and for the time being, try using a generic mouse for troubleshooting purposes...

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 1, fffff880053f1d02}

Probably caused by : hardware ( [B][COLOR="Red"]mouclass!MouseClassServiceCallback[/COLOR][/B]+4aa )

Followup: MachineOwner
---------

You need to update these drivers...

fffff880`03d2d000 fffff880`03d35000   ASACPI   ASACPI.sys   Wed May 13 21:25:17 2009 (4A0B72FD) ...  Update this as previously instructed...
fffff880`03d41000 fffff880`03d4e000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0) ... CD-ROM Class Filter Driver by Gear Software ... [url=http://www.gearsoftware.com/]GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering[/url]

 

[Bendk]

Tews, thank you very much for the in-depth reply.

When I try to update the USB hubs from device manager it keeps saying that it is up to date. So I will assume that they are the newest ones.

I guess I can try and find an old mouse with that green round thing in the end and then see if it helps.

 

[Tews]

Let us know how it comes out ... and be sure to update those drivers..