[New Windows 7 Laptop] BSOD Kernel-Power Event ID 41 Task Category 63

[Conzy]

Howdy.

I've had my laptop since Christmas Day and it has BSOD 3 times: today, on the 28th and the 29th. The Event Viewer tells me that the critical errors were Kernel-Power Event ID 41 Task Category (63). Here are the details of the critical errors:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-12-31T14:41:18.346813800Z

EventRecordID 7905

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Conzy

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 127
BugcheckParameter1 0x8
BugcheckParameter2 0x80050033
BugcheckParameter3 0x6f8
BugcheckParameter4 0xfffff80002c9fec0
SleepInProgress false
PowerButtonTimestamp 0

Here are some events that occurred around the time:

Warning 31/12/2010 14:52:24 CVHSVC 100 Client Virtualization Handler
Warning 31/12/2010 14:52:24 CVHSVC 100 Client Virtualization Handler
Warning 31/12/2010 14:42:21 Application Virtualization Client 3057 (6)
Warning 31/12/2010 14:42:14 Application Virtualization Client 3191 (3)
Error 31/12/2010 14:41:33 BugCheck 1001 None
Warning 31/12/2010 14:41:25 k57nd60a 4 None
Critical 31/12/2010 14:41:18 Kernel-Power 41 (63)
Error 31/12/2010 14:41:28 EventLog 6008 None
Warning 31/12/2010 13:41:07 CVHSVC 100 Client Virtualization Handler
Warning 31/12/2010 13:41:07 CVHSVC 100 Client Virtualization Handler
Warning 31/12/2010 13:35:51 VSS 12348 None
Warning 31/12/2010 13:31:02 Application Virtualization Client 3057 (6)
Warning 31/12/2010 13:30:53 Application Virtualization Client 3191 (3)
Warning 31/12/2010 13:30:16 k57nd60a 4 None

I've tried to send my Minidump file to a compressed (zipped) folder but have had no success (have tried to send it to desktop, too).

Thanks in advance!

Conzy.

P.S. Should I try and ring the shop up and get a replacement?

 

[CarlTR6]

Hi, Conzy, and welcome to the forum. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Conzy]

Hi, Conzy, and welcome to the forum. Please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Thanks for the prompt reply!

I've attached the file required.

My Windows 7 is an OEM 64-bit Home Premium version.

I bought my laptop on Christmas day.

I have not re-installed the OS.

 

[cluberti]

It's a stack overflow, meaning a driver on the stack is causing it to grow too large. I notice you're using ZoneAlarm, so you might want to request and download the hotfix from KB981180, reboot, and see if it continues. There were some known issues with ZA and Windows 7 fixed with that hotfix, and the crash dump you have does seem to indicate this is what is happening based on the stack I see (netio and tcpip.sys) and the bugcheck code.

 

[Conzy]

It's a stack overflow, meaning a driver on the stack is causing it to grow too large. I notice you're using ZoneAlarm, so you might want to request and download the hotfix from KB981180, reboot, and see if it continues. There were some known issues with ZA and Windows 7 fixed with that hotfix, and the crash dump you have does seem to indicate this is what is happening based on the stack I see (netio and tcpip.sys) and the bugcheck code.

Thanks so much! This may be a stupid question but where do I click on that link? I followed the "View and request hotfix downloads" and came to this:

Windows 7/WindowsServer 2008 R2 All (Global) x86 sp1 Fix323826
Windows 7/WindowsServer 2008 R2 All (Global) x64 sp1 Fix323826
Windows 7/WindowsServer 2008 R2 All (Global) ia64 sp1 Fix323826

Do I just check the bottom one or all of them?

 

[cluberti]

You're running Windows 7 x64, so you would request the x64 hotfix (Windows 7/WindowsServer 2008 R2 All (Global) x64 sp1 Fix323826).

 

[Conzy]

You're running Windows 7 x64, so you would request the x64 hotfix (Windows 7/WindowsServer 2008 R2 All (Global) x64 sp1 Fix323826).

Thanks so much! I extracted all the files to C:, hopefully it'll all be alright now. If it does BSOD again, is turning the laptop off manually the only option? That's what I've been doing but I hear it's bad for the hardware.

 

[cluberti]

It's actually not good for the software, the hardware can handle on/off without too many issues nowadays. However, if Windows has bugchecked, yes, you can simply turn it off (or change the option in the system control panel to automatically reboot if the system crashes).

Make sure you install the .msu package from the files you extracted to install the hotfix - it will require a reboot as well when it's finished.

 

[Conzy]

It's actually not good for the software, the hardware can handle on/off without too many issues nowadays. However, if Windows has bugchecked, yes, you can simply turn it off (or change the option in the system control panel to automatically reboot if the system crashes).

Make sure you install the .msu package from the files you extracted to install the hotfix - it will require a reboot as well when it's finished.

Where can I find the option to change it in the system control panel?

And how do I find the .msu package? I selected to send the files to C:, it didn't specify any further?

 

[cluberti]

Once you save the hotfix package and run the .exe you downloaded (you should have been prompted for, and entered, the password given to you in the hotfix email from Microsoft), you should have had one, and only one, file extracted to the location you chose when prompted:

Windows6.1-KB981180-x64.msu

You simply run that file to install the hotfix.