BSOD after installing Windows 7 Professional

Bettyboop1966

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Hi,

I have installed Windows 7 professional on my daughters laptop, it seems to have installed ok, then its comes up with a blue screen with the following code STOP 0x0000007, and then restarts, I have tried system restore, reinstallation, but nothing seems to help

many thanks

carol
 

My Computer My Computer

OS
Windows 7 professsional

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
Hi,

I did the first part of the instructions, and then did the perfmon /report and the following happened Error An error occured while attempting to generate the report - the system cannot find the path specified

:-(
 

My Computer My Computer

OS
Windows 7 professsional
Hi,

I did the first part of the instructions, and then did the perfmon /report and the following happened Error An error occured while attempting to generate the report - the system cannot find the path specified

:-(

Skip this step and upload the zip file generated by the tool
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
To the OP, your situation may be different than what I'm about to post but I hope it helps to narrow down your search for the cause.

First of all, that stop code indicates hardware failure. This does not necessarily mean a piece of hardware is completely dead or useless (however it can), it simply means Windows was unable to initialize and use it correctly. For new computers, the most common cause is improper/inadequate hardware installation, something like a card, memory module or CPU not being seated fully. Another common cause is power supply not being sufficient.

For an older computer that's been running a while that just underwent a Windows 7 installation, it could mean the same thing as above or hardware that's actually failing. This could mean a faulty memory module, bad or failing video card, etc. One of the key things I inspect is to see if anywhere with a fan is covered with a layer of dust. More dust would indicate longer use. Sometimes I'm able to fix issues involving dust with a thorough cleaning, sometimes it needs replacement.

Now let's get back to a few simple things you can do. First of all when troubleshooting computers, the very first thing you need to look at is hardware before software. It makes no sense to troubleshoot Windows (software) when a piece of hardware is faulty.

- First, think about what your computer needs at a bare minimum to boot into Windows. It doesn't need a USB printer, webcam, 2nd hard drive, or even an optical drive to boot in Windows. You don't need any cards installed other than the video card, etc. Disconnect all of that and just make sure you use 1 stick of memory in the first slot, video card, only the hard drive with Windows on it, NO additional drives physically connected. The rest that you'll need is a monitor, keyboard and mouse.

- Now that you've configured your machine to use only the bare minimum of hardware, boot your machine into Windows. See if you get that same stop code. If you do, then at least now you know all the "disconnected" hardware has nothing to do with the cause and you can focus on what's in the machine now.

- Do the simple things first. Shut down the machine, re-seat all the hardware all while inspecting it carefully. Look for any signs of circuits being burnt out or having an obvious burnt smell. If the hardware is dusty, take precautions necessary to protect yourself from inhaling it. Put the memory module back in the same slot and restart the machine. If the machine boots without the stop code, restart the machine a few times to see if you can get the stop code to re-occur. If it doesn't, install/connect 1 piece of hardware at a time and boot back into Windows. If the stop code comes up again, shut down the machine, go back to what you recently did/changed, undo it and try again. If you've tried every RAM slot with the same module and still receiving the stop code, remove that module and try a different one and retry all slots again. What you're doing here is to confirm whether 1 RAM module creates a different result when the system boots into Windows. At the same time you're also testing the RAM slots. If you find success in 3 out of 4 RAM slots, it's very possible that 1 slot is bad, so naturally you should avoid using that slot until you get a new motherboard.

- If you are finding good success after re-seating everything and now the machine is booting into Windows 7 without BSOD, then continue to connect 1 hardware at a time. What you're watching for is to see at what point a BSOD will occur again. If you're lucky then you'll be able to reattach every device and you can continue on with using Windows.

Keep in mind that like I said earlier, the key to troubleshooting is involving the least amount of variables/factors as much as possible. It's better to have to search through 9 possibilities than 24. After you find success, always go 1 step at a time regarding connecting/reinstalling hardware.

Good Luck and sorry for long post.
 

My Computer My Computer

Computer Manufacturer/Model Number
Sony / IBM / Apple MB Pro 2011
OS
Windows 7 Ultimate x64 / OS X Snow Leopard 10.6.8
CPU
i7 QM720 - AMD MV40 - i5 2.3Ghz SB
Memory
8GB - 4GB - 8GB
Graphics Card(s)
Nvidia 310M - ATI 3200M - Intel HD3000
Sound Card
Various
Monitor(s) Displays
Sony 17 inch LCD - 12 inch - 13 inch
Hard Drives
OCZ Vertex 2 240Gb
Crucial RealSSD C330 256GB
OWC Mercury Extreme Pro 6G 240GB
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