HP920c printer

[unhappyuser]

the HP920c will not print colour when connected to my pc running under WIN 7 Prof. Black prints perfectly. When the LP is connected to my other Pc running under WIN XP Prof, it prints everything perfectly. I have tried downloading driver for it under win 7 but it still fails to print any colour. It prints it all in black. what am i doing wrong? suggestions please

 

[bobkn]

How are you connecting to the printer?

If you aren't using a USB cable, give it a try.

 

[mitchell65]

First off welcome to the Forum though I can't say I am particularly inspired by your chosen user name!
In your printer dialogue you can select "Color" or "Black and White" Just check these settings first. Then in the advanced tab you can select "Print in Gray Scale" This needs to be checked!

 

[mitchell65]

Sorry Bob we crossed. I took time as I have just downloaded the User Manual for this OP's printer!

 

[unhappyuser]

How are you connecting to the printer?

If you aren't using a USB cable, give it a try.

yes I am using a USB Cable. the LP is recognised and installed. it printed a test page BUT only in black checking the
LP setup colour was selected. thanks for the reply

 

[unhappyuser]

First off welcome to the Forum though I can't say I am particularly inspired by your chosen user name!
In your printer dialogue you can select "Color" or "Black and White" Just check these settings first. Then in the advanced tab you can select "Print in Gray Scale" This needs to be checked!

yes obviously all these were checked it printed ok in black and white as well as greyscale but even with color selected it failed to print in color only in black and white. Phsycaly moved the lp to my other CPU and it printed fine in color etc but it wont when run under Win7 prof even thought I downloaded and installed the latest driver for HP920c .thanks for the tips though. MY name-cause i am at the moment a very unhappy user!

 

[mitchell65]

MY name-cause i am at the moment a very unhappy user!

I understand that but we haven't really established whether this is a printer problem or a Windows 7 problem!

 

[mitchell65]

Have you had a look at the HP Forum? If not try this link:
Other printing questions - HP Support Forum

 

[unhappyuser]

MY name-cause i am at the moment a very unhappy user!

I understand that but we haven't really established whether this is a printer problem or a Windows 7 problem!

I thought I have made it clear that it is not the printer problem, as I had connected it -using the same usb cable to my other pc running under Win XP Prof. 32 there were no problems printing in color to and with this LP HP920c. it is only when i installed it on the new Pc running under Win7 Prof 32 that the problem arose. it refuses to print in color. Ihave downloaded and installed the latest driver fron HP and let windows look for and install the latest driver when I installed it on the new PC i also tried installinmg it using the original CD Disc that came with the LP all no good! it resolutly refuses to print in color!

 

[unhappyuser]

May I ask what has my username got to do with my posting a problem on the Windows 7 Forums? surely the forum is here for people to help each other with problems they are encountering? or are people only "inspired" to help if they like a particular username or avatar? Any comments ??

 

[Tarka Dal]

@ unhappyuser
People are here to help not to be critisized.

It's unlikely to be an OS problem, so in all likelyhood it will be your printer setup or printer driver!

1st Check there is colour ink in the cartridge.
2nd Uninstall your driver for the printer then let windows find a driver for for it.
3rd Check your settings on the printer GUI.

If all the above have been checked then throw printer away!

 

[mitchell65]

Despite your rather caustic remarks I thought I would not give up on this so went to the HP Forum and found this;

 

[unhappyuser]

Despite your rather caustic remarks I thought I would not give up on this so went to the HP Forum and found this;
View attachment 137089

It was not meant to be caustis. only wondered why my username elicited your response to it. any way,thank you very much for finding that on HP site. I also went there but did not find that posting Well done and thank you again. I shall just have to change the lp's over. I have abetter one on my "old" pc but the 920c was a spare i had , so i thought i would give it a try on the new one. oh well, you cant win them all!

Thank again! Happy user now

 

[unhappyuser]

@ unhappyuser
People are here to help not to be critisized.

It's unlikely to be an OS problem, so in all likelyhood it will be your printer setup or printer driver!

1st Check there is colour ink in the cartridge.
2nd Uninstall your driver for the printer then let windows find a driver for for it.
3rd Check your settings on the printer GUI.

If all the above have been checked then throw printer away!

Thank for your reply As I said to Mitchell65. it was NOT meat to be a caustic remark, i only wondered why my choice of usewrname elicited that responce from mitchell65 in the first place. Thats all. and in answer to your points. changing the print cartride for a new one WAS the first thing I had done. i then ckecked the setting on the printer GUI all correct and i tried letting windows find a driver for it-it had downloaded a new one! I also tried downloading an "updated" driver from the HP support site but none of that worked. Althought the LPworked perfectly under win XP Prof. so now i will have to put the slower 920c on to my Win XP PC and take the faster one I have on that PC and swap it to the "new" pc. Anyway, thank you for your help.

 

[larrye]

Hi about the printer I have a HP 940c and on windows 7 and when I installed it a warning pop up stated that it would only print in black.I threw it away and got a cheap hp 1000 at walmart works better than the 940c ever did

 

[unhappyuser]

Well despite all the helpful hints and comments I still decided not to give up. I went To the HP technical support site. entered my printer model no Deskjet 920c and and wasm directed to that site . thereit was how to install a 920c into Win7 . it required me to download the HPinstall Wizard for Win7. after installing the wizard, it told me to uninstall the 920c, reboot win 7, connect the power to the Lp and then connect the usb cable. It installed the lp again. i then selected the Lp service page, "cleaned" the cartrides AGAIN and then when ity printed the test page EURIKA!!! it had printed in color. so now it is working perfectly in color, balck & white & grey Scale. Perhaps somebody should tell hp "helpdesk" maybe its not too late to inform that KATHY in that attachement 137089 that she need not buy another LP but that she was given DUFF ADvise! I mention all this so if anybody else has the same problem , maybe this will help ?

 

[unhappyuser]

sorry about all the typos i was in too much of a hurry to post my results

 

[bobkn]

sorry about all the typos i was in too much of a hurry to post my results

Do you see the "edit" button?

I often need to use it on my posts.

There's also a spell checker.

I'm glad that you were able to get the printer working. Thanks for posting back about it.

 

[mitchell65]

I must come back here. So after all the posts to the contrary it was NOT a problem with Windows 7! That's what I thought in the first place as did others. So now perhaps you will see why I thought your user name was a knee jerk reaction. It's going to look very odd if you ever post a thread that praises Win 7, don't you think!

 

[Tarka Dal]

Glad to see you outwitted us. If you want to change your name from unhappy user to happy user call on 'Brink'...He'll change it for you...That's if you want to change it though...