BSoD with new Acer Laptop

[Rumshoplime]

I have an Acer Aspire 8943G, bought a fwe months ago but only used for the last 10 days. So far only installed AVG, Zone alarm, MS Office and Outlook (both 2007). OS installation by manufacturer (Windows 7 Home Premium X64), but I have run Windows update. BSoD does not seem to have any associated particular set of conditions, with the possible exception that it may occur when the m/c is booted with a external drive and or a USB stick attached on start up. Both have long usage on another m/c with no problems. Note the BSoD occurs after a period of normal operating. Attached is the zip file as per your posting instructions which I hope I have interpreted correctly. (This is my first post) Any help will be really appreciated.View attachment 147191

 

[zigzag3143]

I have an Acer Aspire 8943G, bought a fwe months ago but only used for the last 10 days. So far only installed AVG, Zone alarm, MS Office and Outlook (both 2007). OS installation by manufacturer (Windows 7 Home Premium X64), but I have run Windows update. BSoD does not seem to have any associated particular set of conditions, with the possible exception that it may occur when the m/c is booted with a external drive and or a USB stick attached on start up. Both have long usage on another m/c with no problems. Note the BSoD occurs after a period of normal operating. Attached is the zip file as per your posting instructions which I hope I have interpreted correctly. (This is my first post) Any help will be really appreciated.View attachment 147191

Your BSOD's are beign blamed on NETIO.sys usually when this happens it is a conflict between your anti virus and firewall


I would remove Zone alarm, and AVG anr replace with Microsfot security essentisal and the win 7 firewall
AVG - Download tools
http://download.zonealarm.com/bin/free/support/cpes_clean.exe

http://www.microsoft.com/security_essentials/

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\BSoD Files\Windows_NT6_BSOD_jcgriff2\040211-31122-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`02c56000 PsLoadedModuleList = 0xfffff800`02e93e50
Debug session time: Sat Apr  2 13:23:21.555 2011 (GMT-4)
System Uptime: 0 days 0:14:00.725
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002ccce59}

Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002ccce59

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cc5ca9 to fffff80002cc6740

STACK_TEXT:  
fffff880`031d9de8 fffff800`02cc5ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`031d9df0 fffff800`02cc4172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031d9f30 fffff800`02ccce59 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`031f5fc0 fffff800`02ccc1e4 : 00000000`00000000 fffff880`031f62e0 fffff880`031f62e0 00000000`00000000 : nt!SepNormalAccessCheck+0x29
fffff880`031f6050 fffff800`02ccbc10 : fffff880`031f62c0 00000000`00000000 fffff880`031f62c0 fffff880`031f62e0 : nt!SepAccessCheck+0x1d4
fffff880`031f6180 fffff800`02c8ef5a : fffffa80`08eb8080 00000000`00000001 00000000`00000000 fffffa80`06b467c8 : nt!SeAccessCheckWithHint+0x180
fffff880`031f6260 fffff880`017a6c5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x102
fffff880`031f6950 fffff880`017a494f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!CompareSecurityContexts+0x6a
fffff880`031f69c0 fffff880`017a69b5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!MatchValues+0xef
fffff880`031f6a10 fffff880`017a6845 : fffffa80`0872cdf0 fffffa80`08dd01a0 fffff880`031f6c38 fffff880`031f7370 : NETIO!FilterMatch+0x95
fffff880`031f6a60 fffff880`017a7ccb : 00000000`00000000 00000000`00000000 fffff880`031f7370 fffff880`031f6c20 : NETIO!IndexListClassify+0x69
fffff880`031f6ae0 fffff880`0183e417 : fffff880`031f6fb8 fffff880`031f6fb8 fffff880`031f7cf0 fffffa80`07e519a0 : NETIO!KfdClassify+0xa4e
fffff880`031f6e50 fffff880`0183783e : fffff880`01946690 00000000`00000000 fffffa80`08434a70 00000000`00000000 : tcpip!WfpAleClassify+0x57
fffff880`031f6e90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!WfpAlepAuthorizeSend+0x94e


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!CompareSecurityContexts+6a
fffff880`017a6c5a 448b442470      mov     r8d,dword ptr [rsp+70h]

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  NETIO!CompareSecurityContexts+6a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbe946f

FAILURE_BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a

BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a

Followup: MachineOwner
---------

 

[Rumshoplime]

Thanks Zigzag. I have done exactly as you suggested. Do you want to close this thread or will I let it run for a few days to see if all now runs smoothly?

 

[zigzag3143]

Thanks Zigzag. I have done exactly as you suggested. Do you want to close this thread or will I let it run for a few days to see if all now runs smoothly?

Your call. I would let it run for a day or two then close it. Glad to see you are running

 

[Rumshoplime]

Thanks again - will leave it open for now

 

[Rumshoplime]

Hi again Zigzag. Just to say all has been running smoothly so thanks again for your input and getting me out of trouble.