Can only connect to google & a very few other sites

[weh]

Similar to this problem:
http://www.sevenforums.com/network-sharing/41114-connected-network-only-google-website-works.html

New build. Core i5-2500K, Asus P8P67 LE mobo, 2x4GB G.Skill DDR3 PC 1333 ram. Win.7.Pro.x64.sp1 w/ IE9, al updates. Firefox 3.6, 4, 5, Chrome ... several versions.

Machine works flawlessly connected to CenturyLink 3Mbit DSL using D-Link DGL4300 router, WIRED (not wireless)

Move computer to friend's house. Verizon 1.5Mbit DSL, D-Link DGL4100 router, and internet connection is stuck on google. Can search for anything, e.g., wikipedia.com, and the search shows up just fine; however, the links just time out. Cannot type in the url for wikipedia, either -- just times out. Tried IE8, IE9, 3 versionf each of Firefox & Chrome to no effect.

Two other computers, both notebooks, work perfectly both places (HP Pavilion & Lenovo W510, both with Win.7.Pro.x64.sp1) wired to same DGL4100.

I'm at wit's end. Verizon says (and probably correctly) nothing is wrong with their internet service because it tests properly and works with 2 of the 3 computers.

I've uninstalled, reinstalled and reset browsers to their default settings, enabled and disabled av software, firewalls & utilities, set & unset DNS to various publicly supported DNS IP addresses, flushed DNS cache, disabled and re-enabled the network adapter, tried 4 versions of the LAN adapter drivers.

I can ping google.com and yahoo.com; but I cannot ping apple.com, msn.com, microsoft.com or wikipedia.org. Doesn't matter if I use their named addresses or their IP addresses -- same result.

Verizon says its the fault of Asus or DLink. Asus blames Verizon, DLink won't lay blame but says it isn't them because two computers work on both routers. Unfortunately, the DGL4300 is 280 miles separated from the DGL4100 or I'd try switching between the two (both have the most recent firmware).

I'm praying for suggestions -- grasping as straws. Anything, please! (& thank you very much!!!)

Addendum: All connections with Verizon are hard-wired, not wireless. Same with CenturyLink, except the two notebooks worked both hard-wired and wireless with the DGL-4300.

 

[zigzag3143]

Similar to this problem:
http://www.sevenforums.com/network-sharing/41114-connected-network-only-google-website-works.html

New build. Core i5-2500K, Asus P8P67 LE mobo, 2x4GB G.Skill DDR3 PC 1333 ram. Win.7.Pro.x64.sp1 w/ IE9, al updates. Firefox 3.6, 4, 5, Chrome ... several versions.

Machine works flawlessly connected to CenturyLink 3Mbit DSL using D-Link DGL4300 router, WIRED (not wireless)

Move computer to friend's house. Verizon 1.5Mbit DSL, D-Link DGL4100 router, and internet connection is stuck on google. Can search for anything, e.g., wikipedia.com, and the search shows up just fine; however, the links just time out. Cannot type in the url for wikipedia, either -- just times out. Tried IE8, IE9, 3 versionf each of Firefox & Chrome to no effect.

Two other computers, both notebooks, work perfectly both places (HP Pavilion & Lenovo W510, both with Win.7.Pro.x64.sp1) wired to same DGL4100.

I'm at wit's end. Verizon says (and probably correctly) nothing is wrong with their internet service because it tests properly and works with 2 of the 3 computers.

I've uninstalled, reinstalled and reset browsers to their default settings, enabled and disabled av software, firewalls & utilities, set & unset DNS to various publicly supported DNS IP addresses, flushed DNS cache, disabled and re-enabled the network adapter, tried 4 versions of the LAN adapter drivers.

I can ping google.com and yahoo.com; but I cannot ping apple.com, msn.com, microsoft.com or wikipedia.org. Doesn't matter if I use their named addresses or their IP addresses -- same result.

Verizon says its the fault of Asus or DLink. Asus blames Verizon, DLink won't lay blame but says it isn't them because two computers work on both routers. Unfortunately, the DGL4300 is 280 miles separated from the DGL4100 or I'd try switching between the two (both have the most recent firmware).

I'm praying for suggestions -- grasping as straws. Anything, please! (& thank you very much!!!)

Addendum: All connections with Verizon are hard-wired, not wireless. Same with CenturyLink, except the two notebooks worked both hard-wired and wireless with the DGL-4300.

Almost sounds like google redirect virus. I would download malwarebytes and run it.

 

[weh]

Almost sounds like google redirect virus. I would download malwarebytes and run it.

Been there; done that: New build, new install, tried several different AV packages to no avail, including Malwarebytes. I won't say it cannot be a virus; but it's unlikely. Besides, When I moved the computer back to NC after the problem first manifested, the problem disappeared. Returned to NoVa and it's back again. The ONLY differences are the 2 ISPs, the 2 Westell DSL modems and the 2 similar DLink routers.

I'm headed to MicroCenter now to purchase a new router to see if that's the problem. (I can't imagine that it is, but I'm desperate.)

 

[weh]

Okay, that was a waste of money (although I can use it elsewhere - I didn't need it now). Not the router.

It was also suggest that there could be winsock problems. I've tried two different "fixes" -- neither of which accomplished anything. One was a batch file that used ipconfig to release and renew the local machine's IP connection and then issued "netsh winsock reset catalog" and "netsh int ip reset reset.log" commands. Didn't work. The other was Microsoft's Winsock repair tool -- that didn't work either.

Any additional thoughts out there? I'm drowning here.

 

[srbrowning]

I'm sorry, but this isn't a help post. I've got the exact same problem with my Dad's computer. I just installed Windows 7, SP1; I.E. 9, a couple of security updates and Office 2010, SP1.

He is using a Netgear WPS router and a Model 2200 Westell DSL Modem. The Windows 7 machine is the only one that is having problems. I've been able to ping Google and Yahoo, but nothing else works. I have enabled and disabled firewalls and antivirus (Dad uses Norton products). The DSL company is Frontier.

Thanks for any help!

 

[weh]

A very nice tech-geek at MicroCenter in NoVA found the problem. It's the Westell DSL modem. I replaced the Westell with a more recently manufactured one from Actiontec and the problem disappeared.

Verizon had "tested" the Westell remotely and insisted that it was okay. After I called Verizon's tech support back and told them what I'd discovered, they admitted that "some few" older Westell DSL modems have minor problems with some of the newest systems. Really nice of them to tell me after I spend nearly 3 weeks trying to find a solution, including completely -- and totally unnecessarily -- reloading everything on the machine.

I still don't know exactly what the problem was; however, as it's now gone, I don't really care. And, Verizon is correct: the affected Westell DSL modem has been in service at my friend's home in NoVA for about 5~6 years. The one in NC was put in service about 2 years ago.

Hope this resolves your problem also, srbrowning. Please, let us know.

 

[srbrowning]

Thanks a lot. I'll pass the message along to my father who is the owner of the computer with the problem.

What an annoying problem!

 

[James Colbert]

A very nice tech-geek at MicroCenter in NoVA found the problem...

Thanks for posting back to let us know.

 

[srbrowning]

My Dad is currently working with a guy from Frontier. If we get this worked out, I'll be back!

 

[aLife]

Hello, I am having the exact same problem with my new computer which also happens to be an 2nd Generation Intel build (LGA1155), except I use the i7 2600k. I could only go on google, msn, yahoo, youtube, gamefaqs, but wouldn't go on newegg, wikipedia, and pretty much every other site in the world i guess... i mean i saw at the top of the browser that it was semi-connected to the page, but the page itself did not load, just remained blank/white.

I also use a Westell DSL modem box from Verizon. Would your model number happen to be: 327W as well?

This problem has been driving me crazy for days...

Thanks in advanced.




Computer Specs:

intel i7 2600k
msi z68a gd65 (b3)
ati sapphire hd4870x2
g.skill sniper 16gb
corsair tx650w
ocz vertex II 120gb
western digital caviar blue 500gb
antec 902 v3
corsair h60 hydro series
windows 7 home premium 64bit
verizon DSL (327w model)

 

[weh]

I can't give you the exact model number of the Westell DSL modem that caused the problem. Unfortunately, it is long gone. Just try substituting a different DSL modem to see if that resolves the issue.

If DSL modem substitution is not possible, try taking your computer to a location which has a different internet access (e.g., cable or FiOS). If you have no problem there and you continue to have a problem using the Westell DSL modem, it's your culprit.

 

[srbrowning]

You know, I'm not sure. It is/was connected to my Dad's machine. He did get a new DSL modem (I have no idea about the model) and now it is working.

If you can, try to get a new modem and see if that fixes your problem.

 

[aLife]

I just took the computer over to another house with time warner cable with a netgear modem, and it worked perfectly fine. Took it back home to the verizon DSL with the old westell 327W modem and it went blank again.

I think we just stumbled onto something and confirmed that it is indeed a modem problem.

Thank you all for your replies, I've been going crazy the past week.

P.S

If possible could you get me the model # of that modem for the actiontech, or the model number of your dads modem XD

 

[weh]

It's the Actiontec Ethernet DSL Modem GT701D, currently sold by MicroCenter for the outrageously high but very much worth it price of ~$55 because they solved the problem. They deserve some love!

BTW, it includes DHCP and NAT; so you could just connect a computer, a switch, a wireless access point or a WAP that includes a switch and run with it. No additional router needed. However, I've got it connected to a DLink DGL4100 GigE router in one location (the one that was wonky with the Westell DSL modem) and, now, a new NetGear WNDR3700 at home.

 

[aLife]

Ah, thank you for the info

However there is no microcenter around my way and they do not ship either =(

I will probably pick something up from newegg. I assume all newer models than the GT701D would be sufficient. However I don't know how to tell which is newer/older XD

 

[DMVGraphics]

I am experiencing this same exact problem. I can only connect through IE9 and Firefox to Google sites and nothing else. I have just bought a brand new computer and been messing with this problem for a week now. After Verizon convinced me it was my computer, I took it back to the store. They connected it to they're ISP (Comcast High Speed) and it worked flawlessly. I have talked to Verizon 5 times about this issue. I finally told them I think it's my modem (Westell 6100) that's not talking well with Windows 7. They are sending me a Westell 6100G. Hopefully, since it's a 'newer model', it will work. If not, I have no idea what to do. Can you buy a different DSL Modem at the store that will connect to Verizon Network if the Westell 6100G doesn't work?

 

[aLife]

hey there dmv. i switched from verizon dsl (modem: westell 327W) to time warner cable with some random stock RCA brand modem and it works flawlessly now. i suppose the old modem just couldn't keep up with the new technology, though I cant be too certain, but whatever the problem was, it was solved with a new modem.

I don't believe it is a windows 7 problem. I believe the problem lies within the new LGA1155 sandy bridge issue. If you could list your hardware, we can confirm that it is in fact a LGA1155 socket build issue. Because I had several builds in between consisting of LGA775, LGA1366, and AM2+/AM3 and it worked perfectly fine.

I (believe) you can pick up any arbitrary modem and use it as your new main modem, but your provider would have to provide you with some information for you to "activate" it... I'm not too sure how it works. You can always contact your provider and ask.

 

[DMVGraphics]

Hi aLife! Did you switch from a dsl modem to a cable highspeed modem? Or is Time Warner Cable your phone company also?

I did list my system hardware. It's in the 'My System Specs' drop down. My new processor is a Intel® Core™ i5-2500K Processor (6M Cache, 3.30 GHz). It does have the new Sandy Bridge technology. I did a google search 'Westell 6100 connection issues Intel i5 Sandy Bridge' but didn't find anything.

I'm afraid my last resort is to drop Verizon DSL all together and sign up with Comcast High-Speed internet if this new modem doesn't work. I just hope that verizon doesn't freak when I tell them I'm dumping them because they aren't compatible with my new system. If memory serves me right, I 'signed' a 1yr $24.99/mo '768kb down' contract.

 

[aLife]

Time Warner is just for my highspeed internet, verizon is still my current phone company. Yes, I know the feeling... I paid $25/month for DSL as well, and it jumped to $30/month for Cable for the 1st year, and $50/month after that...

Hopefully you're still not under the one year contract or else you may have to pay a early contract cancellation fee if it does boil down to it..

 

[DMVGraphics]

Did you ever try a different DSL Modem other then the Westell 327W? Or did you just bail as soon as you found out your new system works on a cable internet connection.

They're sending me a new Westell 6100G Modem. I should be getting it tomorrow. I have my doubts that there will be a different outcome then with the Westell 6100 Modem.