Solved BSOD when the GPU utilization is high

[Lecthor]

Hello,
I have a new computer, and had 2 bluescreens over the last 2 or 3 days. The first one appeared while I was gaming. The second one while watching a video on youtube in HD quality (1080p).

I checked for driver and BIOS updates after the first bluescreen and updated the graphics driver, everything else was up to date.

The system health report file is in german, I don't know if it is possible to run the english version of the program in the german windows 7. I hope you can help me anyways.

Sorry for language errors, I am not a native english speaker (you guessed it ).

edit: system spec: Windows 7 Professional 64bit retail, hardware and OS installation are 2-3 days old

 

[panais]

Hello,
I have a new computer, and had 2 bluescreens over the last 2 or 3 days. The first one appeared while I was gaming. The second one while watching a video on youtube in HD quality (1080p).

I checked for driver and BIOS updates after the first bluescreen and updated the graphics driver, everything else was up to date.

The system health report file is in german, I don't know if it is possible to run the english version of the program in the german windows 7. I hope you can help me anyways.

Sorry for language errors, I am not a native english speaker (you guessed it ).

edit: system spec: Windows 7 Professional 64bit retail, hardware and OS installation are 2-3 days old

Hi Lecthor welcome to SF

Download the most recent ati software/driver.

Download and install Phyxion.net - Driver Sweeper

Uninstall ati software/driver,restart in safe mode,clean ati remaining files with driver sweeper,restart.

Install the new ati software/driver.

Update DirectX.

Run http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

-------------------
Post back here the results.

 

[Lecthor]

I updated the ati drivers as you said (and actually found v11.7 on the AMD homepage. I used v11.6 from the HIS (my card's manufacturer) homepage previously).

How do I update DirectX? I have DirectX 11 installed and can't find a more precise version number or something like that.

Furmark 1.9.0 results:
resolution: 1920 x 1080
anti-aliasing: off
duration: 20 min
average fps: 16
average temp: 85°C (185°F)
max temp: 86°C (187°F), reached after 6 min

No bluescreen and no artifacts. I think so at least, all you could see were some blurry moving shapes, I don't know if it is supposed to look like this, but it didn't change over the time, so I guess it's alright.

 

[panais]

I updated the ati drivers as you said (and actually found v11.7 on the AMD homepage. I used v11.6 from the HIS (my card's manufacturer) homepage previously).

How do I update DirectX? I have DirectX 11 installed and can't find a more precise version number or something like that.

Furmark 1.9.0 results:
resolution: 1920 x 1080
anti-aliasing: off
duration: 20 min
average fps: 16
average temp: 85°C (185°F)
max temp: 86°C (187°F), reached after 6 min

No bluescreen and no artifacts. I think so at least, all you could see were some blurry moving shapes, I don't know if it is supposed to look like this, but it didn't change over the time, so I guess it's alright.

Is better to update graphic from the manufactures site AMD Graphics Drivers & Software

Ok now work,play as usual,wait and post back with any results.

 

[Lecthor]

Alright, thank you for your help so far

 

[panais]

Alright, thank you for your help so far

Your welcome

 

[Lecthor]

System is running fine now. Using the driver directly from AMD instead of the one from HIS solved it.

Thanks again

 

[panais]

System is running fine now. Using the driver directly from AMD instead of the one from HIS solved it.

Thanks again

Good news!

Your welcome