Solved BSOD and constant restarts on my C2Q PC

[daxie]

hey guys,
I have been having constant EventName: BlueScreen errors for the past few months. I am not able to pin it down to a certain action but for a while I suspected Firefox & Flash - it used to happen when I opened up a video - although the problem started appearing even when no browsers were open. The PC just freezes with no display but I can hear the fan whirring inside and the Num lock key stays on the entire time. I will then have to restart to get it running again. The EventName: BlueScreen error has stopped showing up but the system continues to hang in the above way many times during the day.
Here is my PC configuration:
OS: Windows 7 Ultimate x64
CPU: Core2Quad Q6600 @2.40GHz
Motherboard: Intel DG35EC
Memory: DDR2 4096MB
Graphics Card: Radeon HD4670
Sound Card: Onboard Realtek HD
Monitor: AOC 24 Inch LCD
Screen Resolution: 1920x1080
Hard Drives: Seagate ST31000528AS 1TB

Attached are the dump files and the system health report.

Any kind of help would be appreciated!

 

[MvdB]

Hello Daxie, welcome to SF!

You seem to have a problem with your graphical drivers:

BugCheck A, {ffffffffffffffff, 2, 0, fffff80002e94bb6}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+4d26c )

Please install new:
ati driver

 

[daxie]

thanks for the reply! will try them out and get back with the results.

by the way, should i completely remove the drivers and reinstall them or just overwrite on the existing ones?

 

[MvdB]

thanks for the reply! will try them out and get back with the results.

by the way, should i completely remove the drivers and reinstall them or just overwrite on the existing ones?

Always completely de-install...
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Driver Sweeper

Driver Sweeper is a fast tool to remove driver leftovers from your system. It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

How to use ?

There are two methods to use Driver Sweeper.
Both methods achieve the same results. This method is always able to clean all files.

This method will delete remaining files upon reboot (if deleting failed). You can clean your drivers this way:

- Use the official uninstaller(s) of the driver(s) you want to uninstall.
- Reboot your PC in Safe Mode.
- Run Driver Sweeper and select what to clean.
- Analyse lists all the entries possible to remove, cleaning removes the entries selected.
- More drivers can be selected for the same cleaning process.

What can it be used for ?
The current supported drivers are NVIDIA (Display and Chipset), ATI (Display), Creative (Sound) Realtek (Sound), Ageia (PhysX) and Microsoft (Mouse).

Phyxion.net - Driver Sweeper
When it is removed then download and install the fresh copy, from the manufacturers' site if possible.

 

[daxie]

did everything as listed above....two days and no crashes! seems like everything is fixed! thanks guys!!

 

[MvdB]

That's good news! If, after a couple of days of testing it is still ok, please mark the thread solved? Thanks!

 

[daxie]

done, marked as solved! Thanks again!

 

[MvdB]

My pleasure and thank you for this confirmation, it helps others too!