Solved BSOD playing WoW - happens occasionally

[Deception]

I read the BSOD Posting Instructions thread and zipped up the appropriate information/files so hopefully someone can help me out...

 

[zigzag3143]

I read the BSOD Posting Instructions thread and zipped up the appropriate information/files so hopefully someone can help me out...

Easy, your 2+ year old Kaspersky. I would remove and replace it with Microsoft Security Essentials

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Virus, Spyware & Malware Protection | Microsoft Security Essentials

 

[Deception]

I'm using Microsoft Security Essentials. Why is this not showing it? wtf..

Can someone tell me why this isn't updated? zigzag somehow knew I used Kaspersky yet I ran this test today and don't even have that installed anymore....

 

[zigzag3143]

I'm using Microsoft Security Essentials. Why is this not showing it? wtf..

Can someone tell me why this isn't updated? zigzag somehow knew I used Kaspersky yet I ran this test today and don't even have that installed anymore....

Your newest DMP has Kaspersky installed and loading. (see snip)

 

[Deception]

So maybe I haven't had them as recent as I thought... hmmm.. maybe i've just been freezing up and haven't to power down by pressing the power button. Would any of the stuff I provided show those freeze ups and such? It happens a lot when i'm just sitting on Facebook and such.

 

[zigzag3143]

So maybe I haven't had them as recent as I thought... hmmm.. maybe i've just been freezing up and haven't to power down by pressing the power button. Would any of the stuff I provided show those freeze ups and such? It happens a lot when i'm just sitting on Facebook and such.

For freezing check event viewer

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[Deception]

For freezing check event viewer

When you find them please note the event ID, and the source codes and tell us what they are.

Event ID 1002...

I'll just post screenshots of the details.

 

[Deception]

For freezing check event viewer

When you find them please note the event ID, and the source codes and tell us what they are.

Event ID 1002...

I'll just post screenshots of the details.

We are looking for critical errors that say app hang, or app crash. Critical errors have a red sign in the left hand column. That is a level 2 informational alert only.

Plus we need event ID 1022 AND source ???????

I posted it in the screenshot... It has everything you just listed.

In case you can't see it...

Source: Application Hang
Event ID: 1022

 

[zigzag3143]

For freezing check event viewer

When you find them please note the event ID, and the source codes and tell us what they are.

Event ID 1002...

I'll just post screenshots of the details.

My apologies. You are correct. Event ID 1002 is often related to .NET framework.

Can you run a system file check and report the results?

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[Deception]

Here are the results..

 

[zigzag3143]

Here are the results..

How often does this BSOD? Is it only with one specific game?

 

[Deception]

Here are the results..

How often does this BSOD? Is it only with one specific game?

Very rarely. And yes because I only play WoW.

But remember I said it wasn't a BSOD - figured that out - it also happens when i'm simply browsing the interwebs, my screen just freezes up. I can move my mouse but nothing else -- I can hit CTRL ALT DELETE and then try to open up task manager but my monitor is just black...?

 

[Deception]

UPDATE: Just had a new BSOD here is the Eventvwr...
I had iTunes open, Google Chrome (Youtube and Facebook), and League of Legends (I wasn't actually playing a game). I think that was about it.

 

[zigzag3143]

UPDATE: Just had a new BSOD here is the Eventvwr...
I had iTunes open, Google Chrome (Youtube and Facebook), and League of Legends (I wasn't actually playing a game). I think that was about it.

Event ID 4107 is an expired trust certificate. Please go here and run the fix-it. Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server

 

[Deception]

UPDATE: Just had a new BSOD here is the Eventvwr...
I had iTunes open, Google Chrome (Youtube and Facebook), and League of Legends (I wasn't actually playing a game). I think that was about it.

Event ID 4107 is an expired trust certificate. Please go here and run the fix-it. Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server

Should I do the Fix it or "let me fix it myself" -- could easily do it, what is your suggestion?

 

[seth500]

I would just go for the fix it for me option and then save and clear the event logs to see if the error shows up again if it does then try then manual method.

 

[Deception]

I did the "Fix it for me" option and everything was successful so hopefully this doesn't happen again.

I will post back if something comes up! Thanks for the help

 

[Deception]

Just got another BSOD when Shutting down my computer

Log Name: System
Source: Microsoft Antimalware
Date: 9/5/2011 3:46:15 PM
Event ID: 3002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Sean-PC
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
Feature: Behavior Monitoring
Error Code: 0x80004005
Error description: Unspecified error
Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

 

[Deception]

So anyways... I re-installed Windows 7 64bit to a SSD that I got for Christmas and everything has been running pretty smoothly, I don't think I have had any BSOD's since then.. BUT today I have gotten two already... I installed my Radeon 6970 yesterday and it might be the issue. If not please help me out determine what it is and what the heck I need to do.. :|

These two BSOD's happened while WoW was in Windowed mode on my Primary monitor and youtube/facebook on Google Chrome was open on my second monitor.

 

[Deception]

I do know that I only have a 600watt Power Supply and when most people have this GPU.. they run with like 850w and what not. Let me know if there is a way to test this and figure this out because honestly it might be the issue. It also might NOT be soooo help me figure this out people so I know if I need to return this card or not! Got 60days usually.