Two problems with 7264.x64 . . .

[weh]

I'm having two problems with Win.7.7264.x64 that I have not had before:

• Upon awakening from sleep, I have no mouse until I unplug it and plug it in again. (I've tried 3 different mice: my MX518, an MX310 and a Microsoft D58-00041) Then it works normally. (Applies to USB-connected mice, only - no problem when connected to PS/2 mouse port.)
• Also, my connection to my router gets wonky and rapidly quits, meaning that I have to keep trying again and again to get web pages to load because the request keeps timing out. And, after several attempts, the time out becomes permanent. This only happens after the system has awakened from sleep. Logging out and then logging in again doesn't work. Only rebooting restores normal operation.

When I first installed 7264, I upgraded from 7232. I figured my problems might stem from having upgraded; so, I bit the bullet and have now done a clean install. Same symptoms. Everything performs perfectly UNTIL the system is allowed to sleep. Upon awakening, no mouse (until I unplug & re-plug or reboot) and wonky router connection (until I reboot). Neither of these symptoms have ever occurred before.

One other note: other USB devices appear to be unaffected. My Epson & Nikon scanners, my USB CF flash card reader and my several USB flash keys all seem to work perfectly.

 

[Elooder]

I'd check your bios sleep settings... it may be your motherboard is not properly re-initializing all of the USB slots after one of the "S" states... same goes for the network card. I've had something similar on my motherboard but it went away by itself. What I was left with, though, is a USB keyboard which won't initialize until windows loads (no matter what I do), USB ports in general acting strange on occasion and a shaky network interface (which in 7264 won't even allow me to go on the internet even though the internet-bearing network is recognized and seemingly working properly).

 

[weh]

The thing is that mobo bios settings are unchanged from the previous Win.7 installs (and there have been a lot of them!). I had no problem at all with Win.7.7229.x64 or Win.7.7232.x64 and the system going to sleep. The only settings I've changed from the defaults are that I set screen-saver after 5 minutes, monitor-standby after 15 minutes and HDD spin-down & system sleep after 30 minutes. Hibernation is DISabled. I've used these same timings for every install since build 7000.

BTW, the mouse problem is independent of any specific USB port. I've tried several. And the scanners work without problems in the same USB ports where the mice have failed to be re-initialized after sleep.

I'm baffled.

 

[Antman]

First, eliminate a system setting as culprit.

Go to Device Manager. Check properties of each offending device. You are looking for Power Management. UNcheck "Allow the computer to turn off this device to save power."

On my Asus P5B Deluxe, it is necessary to disable legacy USB support in BIOS to prevent certain Sleep related issues. Fortunately, I do not attach any legacy USB devices.

ALSO, from the way back machine...As a Rule Of Thumb...
Detach all USB devices prior to installing OS. Attach one USB device at a time after OS install, update and driver installation.

 

[mtp]

Ahci

There seems to be a problem with the chipset driver for intel chipsets (3, 5 and 5 series) when coming out of wake on 7264 x64 (no problems of this sort on previous builds). For me, it initially manifested itself as BSOD if media center was active. I then noticed that my USB printer had problems as well.

I was able to get around it by disabling AHCI. I will try running the earlier vista chipset drivers tommorrow (following the suggestion of usasma).

Good luck

Mark

 

[weh]

First, eliminate a system setting as culprit.

Go to Device Manager. Check properties of each offending device. You are looking for Power Management. UNcheck "Allow the computer to turn off this device to save power."

On my Asus P5B Deluxe, it is necessary to disable legacy USB support in BIOS to prevent certain Sleep related issues. Fortunately, I do not attach any legacy USB devices.

Okay, but doesn't that sort of defeat the purpose of the system going to sleep? I had set the bios to allow the keyboard to awaken the computer. That worked in the past. The keyboard (PS/2 connection) still does. USB ports and the network adapters were allowed to be put to sleep to save power. Worked in the past. Doesn't now -- at least with the mouse -- the scanners work perfectly.

The change is made. USB and network ports will not be put to sleep. I'll post back as to the the result when the system next sleeps (which may be sometime this afternoon late as I'm busy today working.

Also, what constitutes a "legacy" USB device? It's ENabled in my bios. And has been with past installs without apparent problems. (I've got Gigabyte's GA-EX58-UD5.)

 

[p7ast1k]

maybe try a clean install
i have the same motherboard, with neither of those problems

 

[Dorfdad]

GO to your manufactures website and get all the latest drivers THEY have not microsoft has for your motherboard.

If there are no windows 7 drivers you can try the x64 Vista drivers.

 

[p7ast1k]

for chipset and AHCI drivers, i'm just using the ones built into win7 for now

 

[fakeasdf]

maybe try a clean install
i have the same motherboard, with neither of those problems

He's already done a clean installation...

I would agree with trying out the settings in the BIOS. You might also check and verify your BIOS is up to date as well. The majority of times I've seen weird issues with mouse losing connectivity it's due to the BIOS settings.

On another note, I've seen similar issues with my touchpad after waking up my laptop's mouse will be frozen, and I generally just put it back to sleep and wake it back up and it isn't an issue. I personally think it's the Intel 965 chipset that is my issue.

 

[weh]

maybe try a clean install
i have the same motherboard, with neither of those problems

I DID do a clean install -- after having done an upgrade from 7232. I've had the same problem with both the upgrade install and, subsequently, with the clean install.

GO to your manufactures website and get all the latest drivers THEY have not microsoft has for your motherboard.

If there are no windows 7 drivers you can try the x64 Vista drivers.

I have all the lastest drivers from all the respective manufacturers -- I updated all of them yesterday when I did the clean install.

. . . You might also check and verify your BIOS is up to date as well. The majority of times I've seen weird issues with mouse losing connectivity it's due to the BIOS settings. . . .

I updated the bios to version F7 (the most current) back when I installed build 7229 -- ages ago. Everything worked with builds 7229 and 7232 using bios F7.

I appreciate the suggestions -- keep them coming -- however, I'm usually pretty good a trouble-shooting. I think I've tried all the obvious things. Then again, sometimes the obvious just rares up and hits you in the face.

 

[pestbest]

You probably upgraded. I'm using Build 7264 and it always reconnects and my IBM Mouse works perfectly. You should do a clean install. It will probably help. Plus, Download some tool that will really check every single driver for updates. E.G. Driver Magician. I thought I had the latest updates but I didn't.

 

[fakeasdf]

You probably upgraded. I'm using Build 7264 and it always reconnects and my IBM Mouse works perfectly. You should do a clean install. It will probably help. Plus, Download some tool that will really check every single driver for updates. E.G. Driver Magician. I thought I had the latest updates but I didn't.

heh, I think everyone really wants you to clean install again just for kicks and giggles, have you tried a different mouse and seen if the same thing occurs after you put it to sleep and wake it up?

 

[ztmike]

I can't help ya but I just wanted to say I'm not having any problems like that here on build 7264 64bit.

I just woke up to 7 having my computer go to sleep and going back to the log-in screen. Everything is working here.

I have a G5 mouse.

 

[weh]

heh, I think everyone really wants you to clean install again just for kicks and giggles, have you tried a different mouse and seen if the same thing occurs after you put it to sleep and wake it up?

And the problem occurs with all three of the mice I currently have available to me -- when they are connected via USB. There is no problem with the mice -- any of them -- when connected via PS/2. But that's not the point. They should work when connected to USB, too -- they did before.

I've just installed the 15-day trial version of Driver Magician. The only driver it found missing/not-updated from my system is the one for my Epson scanner. And that's because my scanner driver is a customized version as that is NOT one available for Windows 7 (it's an older scanner but it does what I need it to do). Plus it works perfectly, currently, and has with all the builds I've installed thus far.

 

[Corei7Extreme]

I'm having two problems with Win.7.7264.x64 that I have not had before:

• Upon awakening from sleep, I have no mouse until I unplug it and plug it in again. (I've tried 3 different mice: my MX518, an MX310 and a Microsoft D58-00041) Then it works normally. (Applies to USB-connected mice, only - no problem when connected to PS/2 mouse port.)
• Also, my connection to my router gets wonky and rapidly quits, meaning that I have to keep trying again and again to get web pages to load because the request keeps timing out. And, after several attempts, the time out becomes permanent. This only happens after the system has awakened from sleep. Logging out and then logging in again doesn't work. Only rebooting restores normal operation.

When I first installed 7264, I upgraded from 7232. I figured my problems might stem from having upgraded; so, I bit the bullet and have now done a clean install. Same symptoms. Everything performs perfectly UNTIL the system is allowed to sleep. Upon awakening, no mouse (until I unplug & re-plug or reboot) and wonky router connection (until I reboot). Neither of these symptoms have ever occurred before.

One other note: other USB devices appear to be unaffected. My Epson & Nikon scanners, my USB CF flash card reader and my several USB flash keys all seem to work perfectly.

This is a well known issue with the X58 chipset. Possible B3 revisions of the X58 chipset may fix this problem.

Gigabyte Latest BIOS - TweakTown Forums

Please take a look at that link and see if the 'BETA' bioses resolve the problem.

 

[DJG]

This is a well known issue with the X58 chipset. Possible B3 revisions of the X58 chipset may fix this problem.

Gigabyte Latest BIOS - TweakTown Forums

Please take a look at that link and see if the 'BETA' bioses resolve the problem.

I had waking problems in all builds until I switched to a beta BIOS they had for my Asus P6T6 WS. You still need to set up each device accordingly of course. I couldn't recharge my Logitech Edge keyboard while sleeping becaude it would keep waking the kid up no matter the device setting ...

 

[weh]

I have the most current bios for my mobo listed on Gigabyte's site. I'm willing to try the beta bios -- but I wonder why, with the bios versions I've used, it wasn't a problem before. I've used 3 different bios versions -- F5, F6 and F7 -- and not had this problem with any previous build of Win.7

 

[weh]

Beta bios installed; no change; USB mice not alive if USB allowed to be powered down when computer sleeps. USB mice alive and well if USB NOT powered down when computer sleeps.

Same true for network/router access. If network adapters are powered down when the computer sleeps, they do not recover properly and eventually (meaning within about 10 minutes of use) lock up with a re-boot required. If they are NOT powered down when the computer sleeps, no problem.

I have also just reinstalled the drive on which I had installed build 7100.x64. The USB mice and the network adapters appear to sleep and awaken without problems. Beta bios has no effect, one way or the other. Unfortunately, I do not have any other drives with previous builds installed to test.

Conclusion: There is something different in 7264.x64 that interacts with my GA-EX58-UD5 mobo, independently of bios and/or bios settings, that is triggering a problem with USB mice and the on-board network adapters. And, whatever it is, it was NOT a problem with build 7100.x64, as I have just substituted drives and proved to myself that I did not have a problem with that build.

I'm baffled.

 

[fakeasdf]

I'd just drop back to 7229 or 7232 until another release or RTM comes out and hope for the best... What might take you a ton more hours now, might be fixed in their next release and might save you all the time you are spending now...

If RTM comes out and it's still an issue then the fight should continue...

I know this is a terrible attitude that annoys me when other companies do it for something I want with Windows 7, but they have a valid reason, why fix it until RTM comes out. And in your case, You probably haven't noticed any differences between 7232 and 7264 so it might be easier to switch back until another release comes out that could fix it...