IE9 opening 2 home pages when 1 web page is already open

[AjayK47]

When I have a single web page window open in IE9 and then want to open another IE9 session it opens 2 home page windows instead of 1. This happens regardless of whether I right click on the IE9 pinned icon in the task bar or click on the IE9 icon on the desktop.

I have tried using the reset option under the advanced tab of internet options but it makes no difference.

I have also uninstalled IE9 and reverted back to IE8 (where the problem does not exist) but was then unable to reinstall IE9 as it errored everytime I tried during the install process. I have now backed up my system to the previous day so I have IE9 back again but still with the problem.

Any help appreciated.

 

[xxxdannyxxx]

Hello AjayK47

How many homepages do you have listed in internet options and what are your tabbed browser settings.


Danny

 

[AjayK47]

There is just one home page listed in internet options.

In the tabbed browsing settings it is exactly the same as your screen print except I also have "Always switch to new tabs when they are created" ticked and "When a new tab is opened open" is set to "The new tab page"

I have even tried switching tabbed browsing completely off and I still get two IE9 home pages open (as separate windows) when an existing IE9 window is open. It does not happen the first time an IE9 session is started, only when one IE9 window is already running.

 

[xxxdannyxxx]

Very strange I would usually suggest you try to uninstall and reinstall it but I see you had problem before with that. How are you opening a new session when one is already opened from the task bar or from programs. I don't
use IE9 much but haven't come across this issue before

Danny

 

[AjayK47]

I either right click on the IE9 icon in the task bar and select Internet Explorer or go to the desktop and double click on the IE9 icon. Either way it then opens two windows both containing my home page.

I might try and uninstall IE9 again and hope that I don't get the same problem reinstalling. If I do I will just have to restore from my Norton Ghost system image again.

 

[AjayK47]

Uninstalled IE9 again and reverted successfully to IE8 where the problem does not occur. Then attempted to reinstall IE9 but as before the install failed part way through. Have restored from Norton Ghost.

I am completely baffled. Is there anyway of totally removing all versions of Internet Explorer and starting afresh?

Thank you

 

[xxxdannyxxx]

How are you installing IE9. Have a look through this thread,http://www.sevenforums.com/browsers-mail/150887-ie-9-will-not-finish-installing-win-7-64-bit.html not identical to your issues but it contains the links to the standalone IE9 installers which may be worth a try.Is your pc up to date, run windows update to be sure.
Run SFC /SCANNOW just to be sure there are no errors - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html.
Then try the standalone installers.

Danny

Edit - Not sure how old those links are for the offline installer. I would get them from here - http://www.microsoft.com/download/en/details.aspx?id=23332

 

[AjayK47]

Thanks - Yes I did also try the standalone install of IE9 for WIN7 32 bit in my case but still it failed.

I'm a little apprehensive about using SFC /scannow in case it changes something else but will investigate.

Is there no way to completely remove all versions of IE and then reinstall the whole thing? Naturally having another browser on my system first.

 

[xxxdannyxxx]

The sfc /scannow is unlikely to cause you any issues compared to the issues it may be able to fix. You cannot uninstall IE8 to start from scratch, you can only disable it.

What stage are you at now.Its obvious your ghost image you mentioned already contains whatever issues are preventing the install. Do you have an image prior to that you could use.

I would get yourself back into the position where you have IE8 back. Run sfc /scannow to fix any errors, double check your pc is up to date in windows update then try again with the offline installer.

Danny

 

[AjayK47]

Ok - With the system with IE9 installed but with the error occuring have run sfc /scannow - no problems found.
Uninstalled IE9 and reverted to IE8
Ran sfc /scannow - no problems found
Installed windows updates except IE9
Ran sfc /scannow - no problems found
Attempted to install IE9 from standalone - Failed to install
Reverted back to ghost image
Unfortunately I do not have a ghost image that goes back to before the problem started

The only thing I can think of doing is reinstalling whole operating system but I would like to avoid that if possible for what I guess is only a minor inconvenience.

Any further suggestions appreciated.

 

[xxxdannyxxx]

What error code if any are you receiving when IE9 fails to install

Danny

EDIT-I've asked for some help with this for you now as I'm out of ideas.Someone with a bit more experience with updates and IE9 will be along shortly

 

[niemiro]

Hello!

Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

 

[MvdB]

Sometimes this is caused by strange permission issues.
You could try by creating: http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

When you've done this, reboot and log in as this administrator and try the install again...

 

[AjayK47]

Hello!

Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

Uploaded logs as requested - Thank you

 

[Britton30]

What is the extra page which opens when you start a new session of IE9?

Two things to try
1. http://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html#post5564
You may have several files left over from failed updates and installs.

2. Rather than a clean install you could try an in place upgrade, Repair Install. http://www.sevenforums.com/tutorials/3413-repair-install.html#post31238

 

[AjayK47]

What is the extra page which opens when you start a new session of IE9?

Two things to try
1. http://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html#post5564
You may have several files left over from failed updates and installs.

2. Rather than a clean install you could try an in place upgrade, Repair Install. http://www.sevenforums.com/tutorials/3413-repair-install.html#post31238

It's my home page that opens twice when another IE9 window is already open. This is the same regardless of if I left click on the IE9 icon on the task bar and select Internet Explorer or go to the desktop and double click on the IE9 icon.

 

[marsmimar]

Sorry for coming in late to the party. Have you met all the prerequisites for installing IE9?

Prerequisites for installing Internet Explorer 9

And here are some additional troubleshooting steps.

Troubleshoot problems when you cannot install Internet Explorer 9

 

[AjayK47]

Sorry for coming in late to the party. Have you met all the prerequisites for installing IE9?

Prerequisites for installing Internet Explorer 9

And here are some additional troubleshooting steps.

Troubleshoot problems when you cannot install Internet Explorer 9

Thank you - Yes I have checked all the prerequisites. The only thing I can think of is if when I uninstall IE9 it is not actually removing everything thus causing the reinstall to fail. Is there a better way to uninstall IE9 other than the usual.

 

[marsmimar]

Whew! This is certainly turning into a head-banger. :banghead:

First, my usual disclaimer: I'm not an expert at anything.
But you might see if this rather long Microsoft Answers Forum thread (about 8 pages long) helps. Particularly doing the normal uninstall from Safe Mode (First Method) and using an elevated command prompt to enter a string of commands manually (Third Method.) I seem to recall that the elevated command prompt method had to be done twice with a reboot after each one.

Methods to Uninstall / Remove IE9 - Microsoft Answers

Before doing any of the suggested methods I'd recommend creating a new restore point just in case. If none of the methods works you might see if the free Microsoft telephone support is still available. You used to be able to reach Microsoft for free in the Colonies at the following telephone number: (800) 642-7676. Perhaps you can find something similar for Microsoft UK:

http://support.microsoft.com/?ln=en-gb

One final thought is to remove IE9 as best you can and consider a Repair Install. A repair install should preserve your user accounts, data, programs, and system drivers while (hopefully) getting your operating system back to the way it should be. And that should let you successfully install IE9 once the prerequisites are met. (He says optimistically.)

 

[AjayK47]

One final thought is to remove IE9 as best you can and consider a Repair Install. A repair install should preserve your user accounts, data, programs, and system drivers while (hopefully) getting your operating system back to the way it should be. And that should let you successfully install IE9 once the prerequisites are met. (He says optimistically.)

Does a Repair Install retain all MS Updates or do they all have to be downloaded again?