Intermittent BSOD for about a month now.

[staci]

Hi there!

I am intermittently getting the BSOD. I tried switching to onboard graphics to rule out graphics card and still got BSOD afterwards. I have attached the required dump and health report files. Any help would be greatly appreciated!

The system is 11 months old. It is running Windows 7 (was installed at purchase). There have been no hardware or operating system changes since purchase.

 

[JMH]

Hi there!

I am intermittently getting the BSOD. I tried switching to onboard graphics to rule out graphics card and still got BSOD afterwards. I have attached the required dump and health report files. Any help would be greatly appreciated!

The system is 11 months old. It is running Windows 7 (was installed at purchase). There have been no hardware or operating system changes since purchase.

Hello Staci and welcome.

These crashes were caused by Memory corruption..... probably caused by a driver. Please run these two tests....


1-Memtest.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



2-Driver verifier

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[staci]

Thank you so much for your response. My brother was also thinking memory issues. Appreciate the step-by-step instructions! I will try this and post the results. =)

 

[JMH]

Thank you so much for your response. My brother was also thinking memory issues. Appreciate the step-by-step instructions! I will try this and post the results. =)

You are welcome....
For good measure you could also do the following...

* System File Check

Run a system file check to verify and repair your system files.
To do this type cmd in search, right click to run as Administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

 

[staci]

It took me a while to actually test things, and as it turns out there are 2 bad memory slots on my mother board. Computer is going in on warranty repair. =) Thanks for your help! I will be hanging on to MemTest86 as a tool! =)

 

[JMH]

Thanks for reporting back.
It is appreciated.
Good luck!