Solved Security update for Microsoft Visual C++2008 Redistributable (kb253824

[pcastric]

Running Windows 7 Pro 64-bit on a Dell 1764 laptop.

I purchased a new BlackBerry 9900 which requires Security update for Microsoft Visual C++2008 Redistributable to be installed. I have attempted to install it withought success. (received error 1935) Dell support advises it is not compatible with Win 7 64-bit.

Has this ever happened to anyone in this forum and if so, did they find a solution.

Pierre

 

[Maguscreed]

install this
Download Details - Microsoft Download Center - Visual C++ 2008 Redistributable Package (x64)

and this
Download Details - Microsoft Download Center - Microsoft Visual C++ 2010 Redistributable Package (x64)

Manually, I believe those packages contain all current updates.

 

[pcastric]

Thanks for your reply.

I am using a Dell 1764 with Win7 Pro 64-bit.

I was able to downloaded and installed Microsoft Visual C++2010 x64 Redistributable last week.

On the other hand, I have not been able to install Microsoft Visual C++ 2008 Redistributable Package (x64). This was a security update that was sent out - because it could not be installed by the Windows Update window, it has kept on showing up as an update. This file is required to be installed on your computer when installing BlackBerry Desktop Manager version 6. I have attempted to install the new DM for the past several months as it failed due to inability to install Microsoft Visual C++ 2008 Redistributable Package (x64) file. (I was able to download and install it on my other laptop which is running XP SP3)

I just got home from work and tried to install it from the link you provided and received the following error message:

Error 1935.An error occurred during the installation of assembly
'Microsoft.VC90.OpenMP,version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",proce
ssorArchitecture="amd64",type="win32".Please refer to Help and Support for more
information.HRESULT:0x80070003.

Need your help.

A very frustrated Pierre

 

[JMH]

{A very frustrated} Pierre,

* Run as an Administrator and open a Command Prompt and run 'SFC /SCANNOW'.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

*Links {in random order}to peruse that may be of help.

Error message when you try to install an Office program: "Error 1935. An error occurred during the installation of assembly component"

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Windows Installer Error Messages (Windows)

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[dmex]

I just got home from work and tried to install it from the link you provided and received the following error message:

Error 1935.An error occurred during the installation of assembly
'Microsoft.VC90.OpenMP,version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",proce
ssorArchitecture="amd64",type="win32".Please refer to Help and Support for more
information.HRESULT:0x80070003.

A very frustrated Pierre

Hi Pierre,

HRESULT:0x80070003 means the path used by the installer cant be found

 

[pcastric]

Seeing that the path used by the installer cannot be found then why hasn't Microsoft let us know exactly what path is identified in the installer?

I was shocked when I viewed my update history listing and found the Security update Microsoft Visual C++ 2008 Redistributable which first appeared as an a monthly security update beginning last April 2010 to today - since that time, it has failed to be installed over 20 times. I did not pay much attention until I tried to install BlackBerry DM6.

Pierre

 

[JMH]

Might be time for you to seek advice from Microsoft Tech Support re your Update problem.
See link below
Select your region

 

[pcastric]

I did seek advice from two MS techs. The first gave up and passed me on to someone else who recommended re-installing the OS. Seeing that I had upgraded Win 7 Home Premium to Win 7 Pro and did not have a Win7 Pro cd, the tech ordered one for me which I received Win 7 Pro with SP1 for 32bit and another cd for Win7 Pro 64bit.

I told the tech that I did not want to re-install Win 7 Pro as installation would wife my hard drive and I would be stuck re-installing everything - tech said Win 7 Pro could be installated without having to wipe hard drive.

I this true???

Pierre

 

[JMH]

Pierre,
Thanks for reporting on progress thus far.

Return to MS Support with your questions.
They are after all the "experts."
{I note they have been generous re the CD's}
If unsure of what they say / instruct ask for clarification.

It is best to follow advice from one source only.
Let us know the outcome please.

 

[pcastric]

They're escalating my problem to their "expert" level and will call me this morning to "try" to resolve the problem - judging from past experience, I'm not optimistic on a successful resolution.

On a positive note, whenever I speak to a tech, he/she puts me on hold while they read the log to see what actions have been taken so that they do not repeat the same actions and therefore waste time.

I will definitely update this post later today.

Pierre

 

[JMH]

I have on occasion used the service & found the Techs to be polite, helpful, efficient - & given time a positive outcome was achieved..
Good luck.

 

[pcastric]

Ran the Win7 Pro 64bit cd to upgrade window files which was told normally fix the problem which of course it did not.

The only alternative is to re-install windows which I dread as a I do not have the cds for a number of applications. Told them I would think about it.

In the interim, I will make do with BlackBerry Desktop Manager ver 5.

I will let you know when I do decide to wipe my laptop.

Pierre

 

[JMH]

Thanks Pierre.

 

[pcastric]

Update September 22

The good news is that I was able to install MS Visual C++2008 Redistributal after being on the phone with three Dell techs for five hours.

They finally decided to update the OS which took a few hours. During the update, the window displaying installation progress disappeared - tech finally called me back and said the installation had probably ended. He tried installing MS Visual which of course failed again. He advised updating the OS normally was successful 95% of the time and said because of this, the my hard drive would have to be reformated and OS being reinstalled. Told him I was not ready to do that. I rebooted and was surprised to see installation of update being continued (installation had not been completed). Finally once completed, I was able to install MS Visual. I also was able to install BlackBerry DM 6 albeit with a few problems. The problem now is that the DM does not recognize my BlackBerry. I uninstalled DM 6 and installed the old version which it also did not recognize my BlackBerry. I will get in touch with BlackBerry support and hopefully this saga will end successfully. I'm sure that Murphy's law is to blame!

I will update you guys again soon.

Pierre

 

[pcastric]

After spending several hours with Dell techs (yes, more than one), updating my OS, I was able to install MS Visual C++2008 Redistributable, was able to install DM6 and was able to log into DM and back up my 9900!!!!

The OS update took at least 3 - 4 hours. Techs used a uninstall applications which not only uninstalled previous DM's but also deleted left over files which I believe was causing the problems.

Installing the MS Visual and DM 6 went without a glitch - I hooked uip my 9900 and DM recognized it immediately.

I'm a happy camper!

Thanks to all for your help.

 

[JMH]

At last.... wonderful news.
Thanks for telling us of the successful outcome.
Should you need help in the future you know where to find us.
Safe surfing.

 

[pcastric]

Thanks JMH for your comments.

I called Dell this morning to advise my problem was solved. Now that I have a CD for Win7 Pro 64bit and another for 32bit, if I encounter whereas some of the OS files become corrupted, I now know how to fix the problem.

I might in the future also decided to backup everything and do a fresh install. Of course, I will have to put a few days aside to reinstall my applications.

I laughed when the Dell tech tried to convince me to extend the software warranty on my old Dell 6400 laptop which is nearly four years old which would cost me US$270.00 - I told him it wasn't worth it as I could purchase a brand new laptop for a few $$ more - nice try but no cigar!

Thanks again and yes I will be browsing other posts to keep me up to date.

Pierre

 

[Maguscreed]

Don't blame him, they are told to ask those 'upcharge' questions. It's like when you go to the fast food drive thru already knowing exactly what you want and they try to sell you something else before taking your order.

It's not the guy on the microphone that decided he was going to do that to each and every customer, he was told to... and in fact may suffer repercussions if he does not.

 

[JMH]

Thanks JMH for your comments.


I might in the future also decided to backup everything and do a fresh install. Of course, I will have to put a few days aside to reinstall my applications.

Thanks again and yes I will be browsing other posts to keep me up to date.

Pierre

Mantra.... Back Up, Back Up ad infinitem.... to an external HD.
Make sure you also have regular System Restore points made.

 

[pcastric]

Understood. One less problem to worry about.

Pierre