Solved Limited Internet Connectivity, windows wont detect networking hardware

[clockwork squid]

Hi everybody,
Any help massively appreciated.

A friend of a friend set up my dell mini for me and it won't go online. I recall getting it to work int the past at a friends house but not since then at multiple wifi locations.

Windows says it can't detect networking hardware...
The troubleshooter can't identify the problem, and I share internet with a neighbor so I can't easily set up a landline to experiment.

Thanks in advance for any help!

 

[2xg]

Welcome to SF,

Is this a wired or wireless connection issue?

Can you please provide an ipconfig /all output of the problematic computer for review?
Click on Start => in run or search box type cmd, press enter. From the command prompt (black screen), Copy and Paste these ipconfig /all >c:\ipconfig.txt . Please attach the .txt file to be found in your Local Disk 'C' on your next post.

 

[clockwork squid]

hi 2xg,
Thank you for your attention.

It said "access is denied"
I have noticed that I am not allowed to delete programs that I don't want because of the way he set the system up and it says I have to get permission from TrustedInstaller. It may be linked to some stupid settings but I can't figure a way through them...

 

[2xg]

You will need to get a hold of that person that modified the settings to your computer, you don't have an Admin permission. Most of the tasks required for troubleshooting needs Admin privileges.
I wonder if there are permissions also set in Local Security Policy, hmmm....
Can you get in? http://www.sevenforums.com/tutorials/7357-local-security-policy-editor-open.html

 

[clockwork squid]

Oh, I overlooked your last question - wireless.
I can get in to the Local Security Policy. What should I look for?

 

[2xg]

Can you go to Control Panel, User Accounts? Locate your User Account and see if have Admin rights?

 

[clockwork squid]

Yes. It says I am an administrator.

 

[2xg]

You should be able to do anything then. Let's try the ipconfig /all again.
For Vista and Windows 7 you have to open up the command prompt in an elevated command:
Click on the Start Menu search box area type cmd, right click on cmd see at the top, and click on Run as Administrator.

From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results onto your Post.

 

[clockwork squid]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Dell-Mini
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-22-69-CF-D2-CB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-23-08-4E-F3-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24eb:c159:d4d7:f788%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.247.136(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.7.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fa
st Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-21-70-CC-F8-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{39BC9C6F-CDC8-4AC5-A80E-12D16D548AEC}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{0B8F0083-9163-4C92-86C5-DEDB90388A12}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{6A216215-C520-41B0-8E2D-2A912EBE9B10}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>

 

[2xg]

Very good....I can see the issue here not having the proper IP. What type of Security or Firewall Software are you using?

Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-23-08-4E-F3-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24eb:c159:d4d7:f788%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.247.136(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0

Please try these recommendations:
Try removing all network profiles, re-add your own SSID (wireless network) with the correct encryption.
http://www.sevenforums.com/tutorials/120670-wireless-network-remove.html

If that didn't work, uninstall your Broadcom adapter, then go to the Broadcom site and download the most recent driver.
http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php

 

[clockwork squid]

Readding my wireless network didn't fix it.
Where do I locate my broadcom adapter to uninstall it?

 

[2xg]

In Device Manager, Click on the Windows 7 Start button. Type devmgmt.msc in thesearch box and then hit the Enter key. Locate Network Adapters, right click on the Broadcom and choose uninstall.

 

[clockwork squid]

Looks like the device id is 4315,... I don't see anything like that on their driver list.
Is it so old it isn't supported anymore or am I doing something wrong?

 

[2xg]

Clockwork - Did you follow this link on how to locate your Device ID?
If you don't mind doing a print screen of the Device Instance ID and post it here, so that we could assit you.

Looks like the device id is 4315,... I don't see anything like that on their driver list.
Is it so old it isn't supported anymore or am I doing something wrong?

 

[clockwork squid]

I did. It was originally a linux machine..maybe that is why?
I am out at the moment, will do a screen shot when I get home.

 

[clockwork squid]

Theres the screenshot. It doesnt have Device Instance Id as an option, so I picked the closest one.

 

[2xg]

http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection

 

[Darryl Licht]

Have you reset your (neighbors) router and or modem by unplugging for 30 seconds? If not try that first...

And... are you sharing with neighbor, or is neighbor sharing with you???

Also, for the driver... go to manufacturers site; Dell has a great system for drivers. Just plug in your systems Service Tag# and you will be sent to all the drivers!

 

[clockwork squid]

Neighbor is sharing with me.
I asked her to reset it but she is out of town. She said she would ask her roommate.
Nobody else is having trouble connecting though.

The dell system says it only works with windows xp or later... I found a broadcom bluetooth driver version a015.5.0.4100 but will that work since I am using windows7?

 

[Darryl Licht]

Neighbor is sharing with me.
I asked her to reset it but she is out of town. She said she would ask her roommate.
Nobody else is having trouble connecting though.

If everyone else the neighbor shares with can connect, then no need for a reset as the issue is with your pc.

The dell system says it only works with windows xp or later... I found a broadcom bluetooth driver version a015.5.0.4100 but will that work since I am using windows7?

If your Win7... you are "or later"
You have to choose your OS, to select the Win7 driver. Here:

Drivers and Downloads | Dell [United States]