BSOD while playing video on various browser (Chrome, Forefox, etc)

[radexseven]

Hello everybody,

I have a very weird issue with Windows 7 (64-bit) Home Premium on my computer.

I have bought this notebook for 1 month. My computer will show me a black screen and completely freezes when i play video on browser -youtube (Chrome, Firefox, Etc), however not always. But when i play video video on media player classic, windows media player, thats works fine.

It does not happen everytime. Sometimes I can go by days without any problems, sometimes I have it several times a day. The only constant is that it happen when play video on browser.


Please help me

Thank you very much!

VAIO E Series VPCEG28FG
Windows 7 64-bit Home Premium
Intel i5-2430M @ 2.4Ghz
RAM 4Gb DDR3-1333
NVIDIA GeForce 410M @512Mb

 

[JMH]

radexseven,

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

Let us know if you need help .

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

 

[radexseven]

Thx for reply JMH

But can you clearly show how fix this, i'm very confuse there are alot of solution at your link, Which one should i choose?

 

[JMH]

Thx for reply JMH

But can you clearly show how fix this, i'm very confuse there are alot of solution at your link, Which one should i choose?

radexseven,
* I too am a mere mortal with limited powers...
As much as I would love to wave a magic wand & correct your problem........

* You have been given the best advice / troubleshooting methods we have access to. {Including the information in the link.}

* BTW.
On re-reading your Post 1 I note you say that your computer is almost brand new...and I would imagine under warranty.

If that be the case I would strongly suggest that you should seek advice asap.
Under Warranty terms a duty of care applies.